Customer Ratings & Reviews

Unfortunately, I cannot give a high mark for the instal experience. It took 3 visits over a period of 1 1/2 months to install. Fortunately the final installer, Gus, redeemed himself and the Geek Squad otherwise the score would have been lower. Now satisfied.

had a redo twice to have it match up with Cox cable

Hello Best Buy Management or GM/Mr. Jessi. I purchased the subject Television against the order number online on December 23rd with the order to be picked up on December 24th along with Wall Mount. To my surprise when we went in December to pick up the television we were told that the television had been picked up by us. It was my son Hadi who went to pick up the television and the mount. When my son informed me that we never picked up the order, he was told that after the long weekend, I should call the Best Buy number to make the claim. I made several calls from December 26th to date, and every time the agents create the new case number with the promise that they will be reaching out to the Schaumburg best buy store to verify or sending the information to their fraud department, and we will be getting the update within 24/48 hours. This is now more then a month till now no one from best buy has called us or sent us the email to update the status of the purchase. I stopped by the best buy store on 7th of January and spoke to the Sales Manager (Will or Bill), and he told me that there is nothing they can do, and I should keep calling the 800 number to check the status. He told me that we must have shared our bar code number with someone who may have picked up the order. I told him that we have never shared the number but unfortunately this manager was also with no help or assistance. I informed the Manager that your staff should have checked the ID of the person who is picking up the order for which he had no reply, and kept telling me to call the 800 number. He told me the GM is on vacation and gave me this email id ([email protected])to send the email as GM may have got the update from the fraud department. I sent the email to the above email ID but the emails are getting rejected with error (The group s-000305-lEADERS only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.). Why the sales manager gave the email ID which is not for the general public? So far I have opened the following cases: 1. Case # 328998596 2. Case # 327128710 3. Case # 327359064 There is no direction from Best Buy store or call center or fraud department how to proceed with this issue. Every time new person on call, with new case number with no solution. Why the Store did not opened the investigation on the day we came to receive the television, it was easy to check the CCTV to check who picked up the TV and the mount? Why the ID was not properly checked by the Best Buy team to deliver the TV? If Best buy do not resolve this case, I am going to raise this issue on all the social media along with reporting to BBB about the stolen Television and the negligence of best buy Schaumburg Store. I am Best Buy customer for more then 20 years never had issues like this before.

This Tv had great picture, the sound quality is so so, I recommend getting a sound bar if you don’t have one. But! I bought this Tv on the 23rd of January, 2024. By the 28th of February it has stopped working. I wouldn’t recommend this product at all. Trying to get ahold of LG to help with the issue has been nothing but a nightmare. I don’t live in a major city so the chances of an LG technician coming to fix it are out of the question. Looks like I just donated $2400 to Best Buy. Stick with Samsung I never had an issue with my previous Samsung of 12 years. Highly disappointed.

Very dark. No distinction between various shades of black. Unfriendly UI to adjust brightness and colors Very cumbersome web browser. Hard to navigate.

difficult to use,FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

The screen has a slight bend, apparently this is a common defect on these ultra-thin panels, but not something I'd expect for $2K+. It's also not very bright.

I am liking my Lg tv for now much more than I expect.

Pretty good as expected. Haven't seen anything bad for now

I love the TV… but the remote is just SOOOO BADDDDDD!!!!!!!! The little ball in the middle is already messed up I need a new one and free please.

TV failed shortly after delivery on day 1. The panel apparently has problems. After turning on the set, within a few minutes a vertical bar about 5 inches wide appears about 1/3 of the way from the left edge of the screen. It starts out white and sparkly, then the whole screen flickers, then the bar turns black and then the set turns off. I researched and some recommended doing a hard reset. I did that to no avail. I even had to try that twice because the first time the TV shut off while I was going through the menus. I've had 4 Samsung TVs and they all worked flawlessly. This is the first LG I've had and shame on me for not sticking with Samsung. I'll be at Best Buy when it opens to return it.

Absolutely horrific experience w/ LG -- TV failed after 8 months. Took another 6 weeks to get a repair person out who 'fixed it'. TV failed again 2 days later. These people are almost criminal in how they handle their warranty. Never buying from them again.

I definitely enjoyed hie the PS5 games look, they are amazing. However, the screen would darken at times even with the energy saving off for gaming. The movies are OK. I have a 8 year old TV, Samsung 4K, which looks a lot crispier on movies.

The colors are fine but nothing pops. Wish we got a Sony OLED for after visiting 2 friends with similar Sony OLEDs they just have brighter colors. Best feature is the 77" size.

I made my purchase and paid for installation and programming service and it's been a month and my service is not done correctly

Massive TV, not happy with the quality of picture though. Seems slow trying to keep up with WiFi, picture constantly gets blurry and resets. Has some buffering issues.

I m happy with my purchase, however, i m very disappointed of not being approved with your credit department although i have a credit score of 850.

The LG customer service agent (Monique) was informed by her supervisor that the problem I was having with the TV was not under warranty. I am then to assume that if a part malfunctions, it will not be covered by the LG warranty. Had I known this is LG's policy, I would have bought a Samsung. The part I am referring to is the metal clip that holds the optical cable firmly in place. It fell out. I found it on the floor and had no idea how to put it back. Without it, the cable will not make proper connection, making an awful popping noise. Now I have to settle for the TV's internal speakers. LG refused to fix it. I bought the TV in December 2023 and had to request service 3 times. This is the last time I purchase an LG product.

TV sound hard to adjust overall. When watching through app, sound has resorted to Spanish for no reason. Has to be manually readjusted. Bring a nuisance is an understatement. Good picture but I honestly can’t tell much difference in prior Samsung (cheaper model) Honestly wished I had not purchased.

Took too long to be installed —1 1/2 weeks!!!!!!!!