Customer Ratings & Reviews
- Model:
- LW1019IVSM
- SKU:
- 6421554
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Energy Star 9,500 BTU 115V Dual Inverter Window Air Conditioner's cooling capabilities and its quiet operation. Many appreciate its energy efficiency and the convenience of Wi-Fi control, allowing for adjustments from a smartphone. The ease of installation and use are also frequently praised. Overall, the product receives positive feedback for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling
Great buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great purchase. Bought it to keep my entire downstairs cold.
I would recommend this to a friend LG dual inverter AC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent air conditioner. The only issue was a slight ticking noise from the fan on startup. After a couple of days the ticking seemed to have gone away.
I would recommend this to a friendDon’t buy LG anything.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke in the first month. Then the partially repaired it (which took 2 months; summer months). It mostly worked, then died at the beginning of the next summer. Note they are saying it’s 3 days out of warranty. Worst experience I’ve ever had with any product, yet alone a $500 one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the trouble you've experienced with your LG Energy Star 9,500 BTU Dual Inverter Window Air Conditioner. We apologize for any inconvenience caused by the issues you've encountered. We understand how important it is to have reliable cooling, especially during the summer months. Please reach out to us directly so we can assist you further and find a solution. You can contact us on Facebook or Twitter at @LGUSSupport. Your satisfaction is important to us, and we're here to help. Thank you for your feedback, and we'll do our best to assist you. ^Sam
Average, smart feature useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ac is only very quiet when Fan is on low, when is on medium or high it makes a significant amount of noise. Hard to connect to wifi and now after a month of use WiFi works when it want so the smart funtion is useless. Only 15 days to return to the store so now im out of luck. Also very noise when is is on power saver mode and compressor restarts it makes a annoying noise.
No, I would not recommend this to a friendThe best one I had ever bought!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has done an exceptional job! And I have had it almost two years and I have never had to do anything to it! It is also very quite!!
I would recommend this to a friendSolid Window Unit
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid AC unit with great app integration into the Thinq universe.
I would recommend this to a friend- Pros mentioned:Cooling
It is a good AC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise: 3 Features: 3 Installation: 3 Cooling: 5 Documentation: 5
I would recommend this to a friend Air condoner install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The crew that came were more than above ten they were at least a twenty.
I would recommend this to a friendNot working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have only been using it for a few weeks and it has already stopped cooling well.
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in first month of use. LG fixed once, but it kept happening. Complete waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
- Pros mentioned:Cooling, Energy efficiency
Very Good A/C
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have very difficult windows in terms of an A/C. I had to get someone to install it, BUT if you have a normal window (less than 36 inches in width and opens up and down) you should be fine. It works great. I have not tried to control it remotely and the instructions are extremely confusing, and i'm an IT manager. But if you have installed a surveillance camera before or other bluetooth appliance in your home, its basically the same thing. You connect it to your bluetooth first on your phone and then you connect it to your network through the app. i'm using it in the hottest day of the year and it it working great. Very little noise and cool air. I still need to put up an awning (doesn't matter which A/C you buy, you should do this) of some sort. It also is suppose to be more energy efficient than other A/C units. I'll update this if BB allows it later.
I would recommend this to a friend Not quiet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this dual inverter A/C unit because it was supposed to be so quiet. Instead it sounds like an old prop plane being started every time the compressor starts up in Energy Saver Mode. In cool, there is a consistent annoying noise. I think the fan is rubbing on something. I will be returning this item.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst air conditioner I’ve ever owned. Air coming from the unit can be described as barely cool at best. Marginally better than a fan
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for your review. However, We see you've given us only a 1-star review rating.
It would be great if you could let us know how our services can be improved to get a 5-star rating. We would like to address the concerns you've reported. If the air filter is clogged, air cannot flow properly through the air conditioner. This greatly reduces the cooling capacity of the air conditioner. In addition, if the air filter is clogged, the evaporator coils will frost over. To remove debris from the air filter, try cleaning the filter. Should you feel that this issue needs further attention, please contact us at 800-243-0000. We'd love to assist with a satisfactory resolution. https://www.lg.com/us/support/help-library ~Tanisha
Lg window air conditioning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good do not waste your money buying this window air conditioning
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
A/C
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best A/C to have. Been owning for about 4 years haven’t had no issues with the product & control through app which makes it easy to access it when control is not around.
I would recommend this to a friend- Pros mentioned:Cooling
Quit after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model for the dual inverter as I expected it will cool faster than a typical 10K btu, and it did while it worked, but it only lasted 2 summers in the pacific northwest where the summers are mild.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you schedule an out of warranty repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer