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Logitech - Harmony 665 10-Device Universal Remote - Black-Front_Standard

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Rating 4.4 out of 5 stars with 1960 reviews

88%
would recommend to a friend

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  • Rating: 4 out of 5 stars

    Does The Job After Learning Curve

    Posted
    ricks
    • Tech Insider NetworkTech Insider Network
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    This review is for someone like me who has never used a fancy-pants programmable remote like this Harmony 665. Until now, the only "universal" remote I've used is whatever my TV provider gave to control their set-top box along with basic TV functions like on/off and volume. I had no idea what I was missing. The Harmony 665 is a very capable device, but there is a learning curve if you’ve never used one of these. Frankly, most of this learning curve comes from trying to navigate Logitech's MyHarmony support site and their desktop software (needed to program the remote). It would have been nice if their support site had a search function like on their user forum. The summary is here followed by a more detailed review: Pros • Ability to program multiple steps into a single button • Large database of controllable devices • Remote glows in the dark, with the exception of a few critical buttons • Easy-to-open packaging Cons • Though not difficult, cumbersome to set up, especially for a first-time user • The “Exit” key functionality is not intuitive • Allowed me to map Sony Playstation 3 controls, even though PS3 is not supported and doesn’t work • Logitech’s MyHarmony support site needs improvement. Though the Harmony 665 can handle a lot, my setup is pretty basic: Comcast Xfinity box, Samsung Smart TV, Vizio soundbar, and Sony Playstation 3. First Impression The packaging is easy to open – no need for a chainsaw to rip it apart. This package has perforations on the back, making the remote simple to pull out (see photo). The device is lightweight, albeit a little slippery. Getting Ready I dutifully read the sparse instructions in the package. I could hardly believe the warning to set aside 45 minutes for setup, but it turned out to be a good estimate. I had to download software from their site to my Mac. Logitech’s software site also referenced an iOS app. I wasted time looking at the iOS app only to discover it does not apply to this remote. Once installed, the desktop software required me to create an account so that settings can be saved and reloaded if needed. I used my password manager to generate a strong long password, but the software would not let me copy/paste the password. I ended up annoyingly retyping it. Oddly but thankfully, it has no issue with copying/pasting passwords for subsequent logins. Adding Devices At this point, I gathered the model numbers for my devices. It took me a while to find the manuals since I could not easily move my equipment to see what was on the back. The Harmony software accepted the model numbers for my Sony PS3, Comcast box, Vizio soundbar and even the Samsung TV which had a Costco specific model number. Once entered, the Harmony software recognized the Vizio as an "amp" instead of a soundbar – clearly written by an engineer instead of a product manager. Note: the software allowed me to add the Sony PS3 though I later discovered the Harmony 665 cannot actually control it. Also note, the Logitech web page to check supported devices is buried and difficult to find within the MyHarmony site. I cannot reference it here as Best Buy does not allow URLs in reviews. Programming Harmony can be used to control each device individually (as if using multiple remotes). But Logitech encourages you to program activities like "watch TV," or "listen to music." Each activity then issues all necessary commands for that activity. There are several shortcut buttons that can be mapped to these activities. For example, I programmed the "listen to music" activity button to turn on my soundbar and switch it to bluetooth so I can play music from my iPhone. Similarly, the “watch movie" button turns on the TV and brings up the Samsung Smart Hub so I can select a TV app like Netflix or YouTube. It works well and is what separates Harmony from simple universal remotes. Exactly how much you can program varies depending on Harmony's features and the device controllability. For example, even though using “watch movie" brings up the Samsung Smart Hub, my Samsung TV will not let it select a specific app like Netflix – that I do manually. Another useful feature is Harmony’s keys are automatically reprogrammed to work with the chosen activity. That means when in “watch movie” activity, the play/pause/rewind keys act like my TV remote and let me control what I’m watching on Netflix, YouTube etc… But in “watch TV” activity, those same keys control my Comcast DVR. Before Harmony, I was constantly switching remotes. Actual Usage I love using the activity keys. It’s a much better experience than constantly switching Harmony to function like a specific device remote. But, there’s a hurdle in the “exit” key functionality. If I’m "watching TV" and then switch my activity to “watch movie” on Netflix, I can exit the Netflix app via the “exit” key on Harmony as expected. Even though I’ve exited the Netflix app, the remote stays mapped in “watch movie” activity, and the keys are still programmed for the Samsung TV remote. That means the guide button will not bring up the Comcast guide, nor will it now control the Comcast DVR. Intuitively, I expected that by exiting Netflix, Harmony would reconfigure itself as the Comcast remote. Instead, I have to press the “watch TV” activity button or manually set it to act like the Comcast remote. This issue comes up quite a bit on the Logitech community forum, and while some folks discovered a way to program a better exit, it did not work for me. If all else fails, you don’t have to use activities; Harmony can easily be configured to work like each device’s native remote via the handy 4-button center display. Finally, I was very pleased that the remote glows orange in the dark, though inexplicably not for the power or activity shortcut keys. That’s a very strange design decision given how much Logitech wants us to use activities. Overall, the remote is 4 stars and the Logitech software/website are 3 to 3.5 stars. The product is very nice but the experience needs some tweaking. Regardless, now that I have it set up, it’s a keeper.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Mult-Functional Controller

    Posted
    TechTux
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    I had the opportunity to review the Harmony 665 Controller and overall I was impressed with the customization and the extra care they took in button quality. The controller could appear overwhelming for those who are use to simple controllers however I can assure anyone who is on the fence that the learning curve is very small. The package includes 2 AA batteries, a short USB Cable, instruction booklet and easy to open from the back packaging (which made it very easy to take out the controller instead of fighting the plastic). GOOD: Well made controller with good feel buttons and click when pressing Buttons glow in dark for easy to see/read Packaging and batteries easy to remove/add if needed LCD is easy to read and customize the menu to your liking Programming Commands/Functions very easy to customize. Harmony 665 can "learn" from other controllers Software very easy to use with helpful walk-through CONS: Software does not come packaged, have to download Button glow paint can wear over time Change Input does not work on some older TV Models be sure to check internet of your TV model with this controller REVIEW: Controller Itself - The button arrangement is well thought out and the click you feel when you press in a button helps you now it was fully pressed. The buttons have a rubber feel however I am concern if the picture will rub off over time. The buttons pictures glow in the dark so it is easy to see what you are pressing, however I would have preferred to lighting buttons as the glow paint can wear over time. The controller feels good to hold as the placement of the batteries gives you a good grip and evenly distributes the weight. The controller is divided into 3 sections with the most used programmable buttons/LCD window top, basic navigation/volume controls in middle and video/interactive playback on the bottom. The LCD screen is easy to read and turns on/off based on motion of the controller which is nice to not waste battery. It takes 2 AA batteries that go underneath and there is a nice addition of a strap to help when needing to remove the batteries. The controller also has an IVR on the bottom to "learn" from other controllers if the software does not recognize the device you are registering to the controller. Software: The controller comes with instructions to go online and download their software to program the controller. This may be an issue for those who are on data caps or limited to internet access. This software is needed to have a functioning controller and will not work with the tv without a first time setup. The software is about 35MB in size, easy to install on my Win10 machine and does require registration. The software is easy to use and allows for deep customization for more advance users. You can setup up to 10 devices to control or interact with each other. The software is also a one stop shop if you have multiple Logi Controllers as it will store all information under your registered account. You can even go as far as set up the millisecond delays for each command for older TV's that takes time to warm up. However the software at times does have issues discovering that the Harmony 655 controller is plugged in and it requires to unplug/replug for the software to see it. I have also discovered the "input" command to change which input to go to when programming does not work on some older TV's. Unfortunately this is a risk as there is no way to tell until after performing all the setup/configuration then testing it on your TV. Programming Devices: The programming is really easy to use/setup. With just one click of a button it can turn on all your devices (TV , Stereo Receiver, PS3) and set your inputs to have it all set to just insert a movie. Once you use one of the program buttons the LCD screen turns into an option window you can navigate for any additional commands you may need. You can even customize the command list to display the most commonly used ones first. Overall I would recommend this product for anyone who wishes to cut down on the amount of controllers they use and want an easily programmable controller.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Fully Compatible With Harmony 650

    Posted
    SteveB

    PROS - 10 device support - lots of buttons to minimize paging through activity screens CONS - not fully compatible with other model's programming - degraded screen compared to some similar prior models - sharp edges on bottom molding makes it uncomfortable to hold - small blue text on black case is very hard to read - Logitech product support is inconsistent I purchased this remote to replace a Harmony 650. I was assured by the Best Buy salesman that my 650 programming would transfer to the 665 (a Best Buy exclusive supporting 10 instead of 8 devices), but when attempting to do so, only some of each button's activity pages would transfer. After failing twice to get a decent copy, I contacted Logitech support and was told that the 665 will only copy device information, and not button pages (this was only partially correct, as at least a subset of buttons did transfer for each activity). This is not only unfortunate, but puzzling. I originally had a Harmony 700 and loved it. When I had worn the buttons so badly that the backlight was showing through parts that it wasn't supposed to, I replaced it with (now two) Harmony 650s. I never had a problem copying 700 programming into the 650 (or vice versa when I was trying to do some debugging). So I would warn others wanting to buy this remote to replace existing non-665 versions that unless you are willing to do a substantial amount of reprogramming, DO NOT buy this remote as a replacement device. If one is looking to buy this remote as a new device, I would offer some additional cautions. First, to differentiate it from the Harmony 650, Best Buy chose to go back to the Harmony 700 color schemes. This was the only thing I didn't like about the 700, as the small blue button text on the black remote makes that text nearly impossible to read. Like the 650, the 655 uses the same degraded screen compared to the 700 (I assume because it is cheaper). I don't know if the 655 also suffers from the 650's slower processor (another thing downgraded from the 700) as I didn't have a chance to test that. And I wore out two 650s in less time than I did my original 700, so given things like the degraded screen are the same in the 665, I suspect the 665's quality is also generally lacking compared to previous devices. The lower case molding also has sharp edges compared to the 650. While this won't cut a person, it does make it less comfortable to hold. And while Logitech's customer support in some ways is quite good (it was relatively easy to get a live body on the phone to ask about the programming incompatibility), my experience in the past is that they are not always knowledgeable, and when I have tried to work through extended problems with their email support, their response was at best poor (in one case, their software had an incompatibility with computers having DISH Anywhere software on them, and after having me eliminate this software and actually rebuild my system to no avail, they finally figured out it was a bug in their software yet failed to let me know several weeks later when they put their corrected application onto their website). So in summary, the Harmony remote series are in principal very convenient devices with few good competitors, but their quality has degraded with each new model, performance has worsened, incompatibility between devices (and software incompatibility with certain computer configurations) is frustrating, and their product support is not very good when dealing with difficult problems.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Finally - an easy solution for missing remotes!

    Posted
    JimC
    • Tech Insider NetworkTech Insider Network
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    The Logitech Harmony 665 remote solves quite a few problems. First, it enables you to use a single remote to control up to ten devices. Now most cable remotes can handle basic functions for four devices (cable box, TV, DVD and audio) but when it comes to more advanced functions you usually find yourself reaching for the original device remote. With the Harmony all functions are available on the remote and an bright LCD screen guides you. Next it gives you access to any device which is missing a remote. I had a very old Technics stereo (the remote was lost years ago), but the Harmony now controls it with ease! Setting up the Harmony is really easy. Just collect your device names and model numbers then go to a dedicated website, download software and then connect the Harmony to your computer with an included cable. All commands for each device (up to 10) will be downloaded directly to your Harmony remote. When you pick up the Harmony the LCD screen lights up so you never need to turn on a lamp in a darkened media room to study the tiny buttons on the typical remote. The Harmony provides everything you could want in a universal remote. It has a vast array of supported devices, very slick styling, LCD screen with adapts to your specific devices and it fits nicely in your hand. It is light (about 6 onces) and takes longer-lasting AA batteries (rather than the short-lived AAA batteries used by some remotes.) The picture I have included shows the Logitech next to just four of the eight remotes I have programmed into it. I am delighted that I have finally joined those who are devoted Harmony users!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overall great remote.

    Posted
    BradleyFl
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    Setting up. After installing the software it would not see the remote, after trying different USB ports I tried running the software with "run as administrator". That fixed it. No where in the little book that comes with it does it say to run as administrator, but on Windows 10 you have to. Ran complete setup with all 5 of my devices. TV, ROKU, AV Receiver, Blu-Ray player, Windows Media Center computer. As a stand alone remote you can pick the device and it works just like the original remote. Programming. The real issues start when you program "Activities". Although this is straight forward, and the software asks the right questions, it fails to take into account that there are other functions you need to be able to do once in that mode. The saving grace on this issue is you can reprogram almost any button to do almost any function, on any device, while in any activity. However you must program that behavior, for that button, in each activity you set up. Setting up a button once for "Watch TV" will not be correct for "Listen to Music". The little book says to set aside 45 minutes for setup. This might true if you only need the most basic functions. I needed the "Info" button to give me speaker options for my AV Receiver, not give me info on what song is playing. If you select to control the AV Receiver while in the "Watch a Movie" mode, the remote will then only control the AV receiver. To get the remote back in the activity mode, just press the activity button again, no need to point it at the TV, you're just resetting the buttons. That will bring the remote back in line with the activity. The software says that when you press an activity button, keep the remote pointed at the system until everything is on and correct. The remote seems to run a command string, sitting it down right after pressing an activity button will not get the complete set of commands sent to the equipment. Final setup. I would suggest you sit with your remotes and go through each thing you do. Write them down to understand what additional buttons you use on what remote, while doing each thing you do. Then after programming an activity, you can go back and edit the buttons to do the things you want to do. This part must be done for each activity. The learning curve on setup is steep. Once you have an understanding on how to edit buttons and what you need buttons to do it will be much easier. The software says to setup your remote using a laptop, while sitting in front of your TV. They really do mean this, you will setup the remote and then test. Then run setup again to fix issues and retest. You will do this over and over until you get the results you want. I now understand why high end stereo shops charge big money to set up a custom remote. Final notes. The help button on the remote really does help. It will attempt to fix issues automatically, and so far it has done this each time something didn't work right. But this is limited to the basic functions, like turning things on or off. There is a warning in the book that using your original remote will cause the Harmony remote to lose sync with your device. This is a fact, if you change anything using a different remote, while using the harmony remote it will get lost. It knows what it was doing, and what was the last command it sent. Changing a device will screw up the sync and the remote will not function as you want. Final thoughts. I have been able to go from a table with 5 remotes, trying to remember what remote I need to do what function. Down to 1 remote that just works. In my view this is no small task. Although setup is not as easy as I would like it to be, I have no idea how they would go about making it easier without making it harder to do the first setup. The number of questions you would have to answer would make this a 2 hour process. Sure this would give you a remote that works great the first time, but I don't know many people that would actually set aside 2 hours to set up a remote. It's not that hard once you get past the learning curve. If you're not tech savvy at all, this will probably be over your head, unless all you need is the basic functions, then you'll be fine. If you are tech savvy this remote will be gold in your hands.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Throw away multiple remotes, this replaces all!!

    Posted
    blah
    • Tech Insider NetworkTech Insider Network
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    Ok.. I am a long time Logitech Harmony remote control user.. Going back to around the launch of the Xbox 360. I had tons of remote controls in my living room. TV, BluRay/DVD Player, surround sound amplifier, and even more. It was literally a mess of controls in my living room. Enter the Logitech Harmony series of remotes. The one I had years ago worked great, and with this new Logitech 655, I can dool all I did before, in a revised physical design, a nicer more premium physical feel, and yet not break the bank as with the higher end logitech harmony remotes. This remote controls up to 10 separate devices, even really, REALLY old and obscure manufacturers. I had a really old pioneer surround receiver that had was in the setup program’s database of devices. The list of devices is exhaustive. Setup is done from either a PC or Mac, and to be honest, is a bit of work to get going the first time. You basically define which devices you own, TV, Consoles, Amps, Media Streamers, etc.. Then you define “activities”, such as “Watch TV”, “Play Xbox One”, “Watch a Movie” etc. The setup asks for each activity which TV input should be used for that activity, should the Amp be on? What setting should the amp be on? How about, your media streamer? Should that be on, etc.. You can define the order of the devices turning on too. You can even customize it more if you would like, rename the activity, etc. You save all this information on your Harmony online account, you will need to register one, and then it will save back to your remote control. When you are all done, you unplug it from your computer and try it out. The great thing is, once you go thru this process one time, and say you lose or break your remote, you get either a replacement, or a newer remote, it can even be a different model, and, BAM, Bob’s yer uncle, you can transfer your old remote’s programming to your new/replacement remote. BRILLIANT. You can even define multiple remotes for different rooms too. The remote itself glows in the dark when you reach for it, and are using it, though not all the keys light up. Most of them do. You can even control each device to actually emulate all of the original remote’s setup. Basically if there are keys that it does not have physically, let’s say for a setup menu on your tv for example, that button will appear on your LCD screen as a “button”. For me, I basically always just use the activities. Ahh.. and my favorite.. If you have a device that did not turn on because you were pointed a little off when you lanuched the activity? You click the “HELP” button, and the remote basically will try to turn on, or off, all devices, or whatever your last “activity” was set to perform. Still doesn’t work? It will then ask for each stage of that activity if that device is on, set to the correct input, etc. There are some downsides.. This will take you around 30-45 minutes to setup the first time, and I had some issues getting Windows 10 to see the device as connected to my PC, but managed to get thru it in about 30. Also, I wish the remote was not so slippery. This thing falls out of my hands alot. And here is my single biggest gripe with basically all of the harmony remotes that have followed this general design, though hopefully not with this one. Eventually, the buttons will be pushed so often that they will need to be pushed down very hard. I have gone thru several harmony remotes like this. What is happening is that the circuit board inside the remove is slowly getting bent down, and losing connection with certain buttons. In the past it has taken about 2 years to get to this point on other remotes, so I was ok with it, given how fantastic the performance of the line of remotes has been in the past. Overall, for the price, the remote is fantastic. Highly recommended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surprisingly easy to setup and use

    Posted
    EvilChaderCheez
    • Tech Insider NetworkTech Insider Network
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    This has been my first experience with any sort of "universal remote" and I can say with certainty that despite my initial reservations, I can now say with certainty I am very impressed and glad to have this product. Initially, I was a little worried about the complexity of setting something like this up and whether or not it would be worth the hassle of figuring out how to use it. The setup guide that comes with the remote specifies that you should "set aside at least 45 minutes to set up your Harmony remote". After reading this, I put off setting this up until I felt like I had a good chunk of time available to set this up without any distractions for fear of it being difficult and/or stressful. After finally taking the time to set it up, I discovered that I had been worried for no reason and that it was much easier to do than originally expected. The setup process involves obtaining the manufacturer and model numbers for all of the devices you intend on controlling with the remote. I found this to be the most time-consuming part of the whole setup process which is obviously not that big of a deal since all you really need to do is find where it is written on each of your devices (usually on the back or underside). This might be a hassle for some people depending on where your equipment is located and how short your cables are (if you don't have enough slack to be able to pull the device out and look at the back or underside, this might be a bit more challenging) but none of that is the fault of the manufacturer of this remote and it is an expected step when dealing with this type of product so it really shouldn't have any effect on the rating of this particular product. You just need to know that this is an unavoidable step since you need this information to program the remote and you should plan accordingly. Once you have all of the information for your various devices (including how they are connected to each other and which inputs are being used), the rest of the setup is pretty straight-forward and easy because of the step-by-step instructions that are available. All that is left is you need to go to the website provided in the next step of the setup guide and download the MyHarmony desktop software that matches the product. Once the software has been installed, you then open the program and connect the remote to your computer using the included USB cable. The software then walks you through setting up an account and then setting up your devices. The step-by-step instructions were very easy to follow and understand and my remote was up and running in no time. One of the only slight drawbacks I have noticed when it comes to this product is its use with my Xbox One. It took me a little while to figure out which buttons on the remote corresponded with the buttons normally found on my Xbox One controller (for example, the middle Xbox button normally found on the center of the Xbox One controller is listed on the 3rd page of buttons on the screen) but once I figured these things out, I found it actually works rather well and it is nice having a remote like this when watching movies or doing things other than playing games (which I would definitely NOT recommend you try and do with this remote but that should be obvious). Overall this is a great product that far surpassed my expectations in terms of how easy it was to setup and use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Complex set up pays off

    Posted
    Sherpa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    A couple of the buttons on my TV remote we’re starting to go bad, so I looked for a universal remote and settled on this one. The instructions tell you to set aside 45 minutes for the set up. It actually took me much longer, which I’ll get to in a minute. The reason for the length of time is that I think there is a mini computer inside the remote and it has to learn your devices. I needed to replace the remote for an older Samsung TV (approximately 2007), an older Samsung Blu-ray player, and a recently purchased Roku Express. I was having trouble figuring out the codes to use for my TV, so I wound up calling their customer service. The agent took me through a lot of steps trying to get everything to work properly, but he didn’t give up. I think again, that the problem was having an 11-year-old TV and Blu-ray player. But in the end, he did help me get everything working properly. The reason this acts as a universal remote, is that in addition to the buttons on the front, it has a little screen which can be divided into four quadrants, each with its corresponding button. For instance, when I am in Roku mode, the screen has four quadrants with the upper left being Home. I press the button next to that and it takes me to the Roku Home screen. So can accomplish a lot by bringing up various messages and displays on this little screen. Now for some of it negative points. The functionality has decreased and it is no longer replicating what my three separate remotes were able to do. However, I am able to press a Help button and the screen will ask me questions and my responses allow it to reset the remote so that it then works properly. But it’s a pain that it seems to be doing that regularly now. I’m going to have to call customer service again. The other gripe I have is with the ergonomics of the design. It nicely fits your hand but all of the numerical buttons are at the very bottom which makes them almost impossible to press with your thumb while holding the remote. So you need to either set it down or use two hands. Also none of them are lit up so you need to turn on a lamp if it’s at night, although the screen does light up. Finally, in addition to the normal four-way button arrows, there is a second set of arrows which are up-and-down only. I have no idea what they are for, but they screw things up when I accidentally press one of them instead of the arrow I want from the four way set. Overall, I think it is quite a handy little device, with good customer service.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Economy-Class Universal Remote

    Posted
    ILTRTFM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    No one needs a universal remote. Seven different remotes will control your system. You want a universal remote. You want, at the very least ,to start with this remote. Disclaimer - I am a self employed home theater installer. Yes, I am strongly advocating that you stop reading this review now and just buy the remote. No, I'm not getting paid to write this...not until you call me to set it up. ;) I usually keep at least one Harmony 665 on hand at all times. This remote, when programmed correctly, is very effective at controlling almost all home theater systems and it's super affordable with minimal compromise. If you're doing more than just turning on a TV to watch cable or satellite, then this remote is a necessary convenience. This remote has an LCD window to add more commands than the hard buttons below, but all buttons/commands are raised buttons. No touch screen. Yay!!! Personally, I like to memorize button locations by feel. I don't like to look down, find button, gingerly tap a command, and then look up to confirm signals were successfully received. I hate touch screen remotes. I also like a remote that fits comfortably in my hand. This model does it all. I recommend this specific remote to clients, family, and friends. The only things that could make this remote greater is a rechargeable battery with charging cradle (see Harmony Elite - half touch screen...so...meh...halfway to greatness) and buttons with words instead of symbols (you might be surprised by how many people don't know that the triangle pointing to the right is a play button. Nothing says play like "PLAY"). This remote's only major pain point (other than two AA batteries) is also it's saving grace, the HELP button. User error is effortlessly corrected with the HELP button. Were you aiming at the ceiling when you should have been pointing at your system? Dang. Now the TV is on and the speaker system is off. No problem. Aim the remote, press and release HELP, and then answer the follow-up questions on the remote display to get your stuff back in sync. While there are remotes out there that will control more advanced systems with flawless execution, it's hard to beat the price on this remote. This is an Essential addition to your Audio/Video system. ;)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid Remote. Could benefit from extra features

    Posted
    Robb0688
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    I would give this remote a B+. It's better than mediocre, but not quite elite or flawless. I'll start with the pros Pros: First off, the packaging gets a "pro". While this might sound ridiculous, its perforated blister packaging is a blessing. Anyone who has ever poked or cut themselves wrestling a blister pack open knows where I'm coming from. It's also nice they throw in the required batteries. With the actual remote, the build quality is nice, the buttons have a nice feel and seem like they would hold up well. Setup is easy and quick. Logitech's database of devices is vast and had my 3 devices (Xbox One, Samsung TV, and Comcast cable box). Adding devices is pretty simple, as well as adding functions. Teaching it new commands is also simple. Just point your existing remote at the back of the Harmony and it'll learn the command where you can then drag and drop the command to the desired button on the remote. CONS: It's not terribly intuitive to use the software and add functions and it's not necessarily clear how to remap the pre-made activity buttons. It can be figured out, but it takes a bit of trial and error. You can't make any changes to the remote from the remote itself. You have to use the MyHarmony software and then sync any commands. In addition, the remote screen layout is filled with randomly selected commands based on the device you've synced to the remote. These can be rearranged, but some are just clutter and don't do anything. Lastly, I wanted to map the "play music" button to launch Pandora on my Xbox One, and the "watch movie" button to launch Netflix on my Xbox One as well, but found that operations such as that are too complex for this remote. Maybe the higher-tier Harmony remotes would do that, but this one does not, as far as I can tell. I haven't given up on adding those features, but I haven't found anything that would leave me to believe it's possible. Would probably earn 5/5 stars if it was capable of that. All in all, it takes a little getting used to and learning, but it's pretty easy to teach and so far has successfully replaced the remotes for the 3 devices I have. A little added functionality would get the 5th star.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A perfect first universal remote

    Posted
    teasten
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member
    • Top 250 ContributorTop 250 Contributor

    Disclosure: I received the Logitech Harmony 665 for free as part of the Best Buy Tech Insider Network. The review is unbiased and based on my personal experience with the remote. I have always wanted a universal remote and the Logitech (or Logi as they are now called) remote has always been at the top of my wishlist. At home I have a TV, Home Theatre, Xbox One, Apple TV and a Cable Box. So the house is full of remotes and the dream of one remote to rule them all is big. What’s in the box: Harmony 665, AA batteries, USB cable. To setup the remote you download software from the MyHarmony website. Yes, MyHarmony, not Logitech. Website address is https://setup.myharmony.com/ It took a under 2 hours to setup the remote. It’s easier than I expected. You don’t need to sync each button by pressing on your old remote. It all works via the MyHarmony app which has a database of Manufacturers and Devices. So as long as you know who makes the device and the model number (so you may have to crawl behind your TV) it’s straight forward. The only other thing I had to know is what HDMI channel was needed for each device combination e.g. amp on HDMI 1 and Cable Box On for Watch Cable TV and these combinations are called “Activities”. The remote has dedicated buttons for activities. Music, TV, Movies and More Activities. I don’t really use our amp for Music, so I configured it for the Xbox activity. TV is Cable TV. Movies I used for Netflix. But you can do whatever suits you. The main troubleshooting I needed to do was configure how I wanted things to behave on a turn on/off. So making sure my Cable Box stays on all the time (as it’s also my DVR) was important. You don’t need to be super technical to setup and troubleshoot everything but it’s not something my Mom would be able to configure. Using the remote is fine, but setup requires patience and taking time to test things so they work as you want. I would say you need intermediate technical skills. The LCD screen on the remote is for custom buttons. I setup a custom button to fast switch between closed captioning on/off. But it’s only limited by your imagination. The LCD screen can also be used to access the remotes in built help/troubleshooting wizard. I only had to use this once so far, and it was because somehow the remote got out of sync and the amp didn’t turn on (probably user error, not pointing the remote at the screen long enough). After a few days of using the Harmony. It’s worked as described and I’m happy with it. We’re now confident enough to leave the old remotes in the junk drawer. The Harmony 665 has also passed the wife test. So that’s a thumbs up from me. Would I recommend this? Absolutely. Having 1 remote instead of 5-6 on our coffee table makes life so much easier and the time I spent setting it up was time well spent. The few hours you need to invest in the start to set it all up is worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great remote to control multiple devices!

    Posted
    TravisJ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    Ok, first things first. If you do not know your model numbers to the devices you wish to control, or have no way of getting them, this product will be difficult to setup, as it seems to be required to set it up with the remote. Personally, getting mine was a bit of a pain because my TV is mounted to my wall (and I don’t have a telescoping mount.) Once I got my tv out of the way, the rest were pretty simple, just took a picture with my phone of the model number and manufacturer to bring back to my computer and attached remote. Pros: -The setup wizard was easy to follow and painless once I retrieved all of my model numbers -Remote is lightweight, screen is easy to read -Buttons feel nice, backlit when the room is dark, and have a tactile feel when pushed -Can do everything my current cable provider remote does -Can customize buttons using the software with option of programming new commands your old remote does that this one may not support Cons: -Setup does involve installing software from the internet and using a setup wizard. Not an issue for me but could be for some. -Getting your model number could be a challenge depending on your specific setup (mounted tv) -The “Watch TV” and other macro buttons only seem to work if everything is always controlled by the remote as it remembers the current state of the devices. Sometimes my gaming consoles will turn on the TV and change to the correct HDMI which throws this off. -The slenderness of the remote at the screen makes it a bit awkward to grip when using buttons towards the top Final Thoughts: I struggled at first because I wasn’t aware the software enabled me to change the order of things on the screen or what certain buttons could do. The remote even has a learning feature where you can create new commands by using your old remote. After spending some more time with this, I’ve customized it to do almost exactly what I want. If you’re in the market for a smart remote that can control many devices but won’t break the bank, this is a great buy. If you’re not very tech savvy and you’re just looking to replace your old cable box remote, this will work fine, but may be overkill. All in all, I’d recommend this to anyone, the con's do not outweigh the pro's for me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Harmony Features at a Lower Price

    Posted
    GoalieMedic
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    Designed for the budget-conscious consumer looking for Logitech Harmony quality but at a lower price point, this remote does the trick. While it lacks many of the bells & whistles of remotes costing well north of $150, such as large touch screens and recharging docks, this remote packs just as much power & capability. The device was easy to program using the Logitech software (required to download) and the included USB cable. Logitech has done a great job in building in programming codes for thousands of devices, and my device came right up when I put the model number in. I did find that it didn't initially turn the TV off when I wanted it to, but with a new device added the screen will display an option for a "helper" which will try other codes & then ask you if it was fixed. Saying "yes" on the screen will fix the issue & have had no issues since. So far the device is programmed for 2 TVs, a soundbar, cable box, and a couple of other devices in the house and all work great. To get to the "Smart TV" features on my Samsung TV it was a little more of a challenge. Adding "Watch Movies" as an "Activity" (series of steps beyond just turning a device on) on the remote required me to do a lot of manual programming since each TV's "Smart" apps are arranged in different places. My Netflix app on the TV is the 3rd dock option, but the remote always wants to start the Smart TV at the middle app. This required manual programming of steps to launch the dock, individual steps to go "left" all the way to the end, then steps to go back to the "right" to get to the app. Though this took maybe 10-15 minutes of programming to do, once set it's perfect. Hit the "Watch Movies" activity button at the top & the TV turns on, smart apps are launched, and Netflix is selected. The "Listen to Music" activity button required the same manual programming to bring the selections to the proper smart app for the music app on the TV. Again, time consuming, but one required to do the 1 time. The device is powered with (2) AA batteries & are not rechargeable like other Harmony remotes, but that's not a bad thing. With other Harmony remotes I have had issues with the pins on the charging dock not connecting cleanly to the remote & thus it never charges. This eliminates that (so long as you're willing to buy AA batteries every now & then). Bottom line is that this remote is a nice entry-level remote with luxury-level features. A good purchase for someone looking for a universal remote to control a single TV or a whole theatre room without breaking the bank.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Remote so far

    Posted
    Fryguy
    • My Best Buy® Member

    I have only had it for two weeks, but no problems in any way. I'm surprised - this really does work as advertised. I have had "universal" remotes before that just provided basic operation and even the best would miss some functions and still required me to have the original remote nearby. This remote actually has all the remote commands plus some that are not on the original remotes. I have not had to use the original remotes since I programmed this. This remote will operate 10 devices. Logitech tries to get you to do "activities" instead of just a simple remote replacement. I have to admit that I was skeptical at first. I mean, that's not how I have used remotes in the past - you turn on each of the components, then go and change their functions/volume/channel as appropriate. I can tell you that this remote really does eliminate that for me. I press one button and the remote turns just the equipment on that I need and sets the inputs as appropriate. For example, when I am done playing Xbox, I press the button for "watch TV" and it turns the Xbox off, turns the cable box on, and then switches the receiver inputs appropriately. Yes, you can also operate the devices without an activity if that's what you really want. You don't just enter a code and have it magically work. This is a programmable remote that interfaces with your computer. You need to set aside time to program the remote, including getting the model number of your equipment, installing the software and setting up a MyHarmony account. You can change the button functionality, the screen display names, and what the screen controls. I set it up initially and then had to "fine tune" its operation. I had no problems with the installation of the software, however it currently requires administrative privileges to run after installation. This remembers what it turned off and on, so if you use a different remote or operate the component manually, it will be out of sync with this remote. CONS: The text by the buttons is too dark and cannot be read. Some programmed sequences have very long delays due to the default delays in issuing commands. It is not intuitive what causes the delays. The software could provide an indicator of how long the command will take. Four stars because of requiring admin privileges just to run. Otherwise it would be 5 stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Harmony 665

    Posted
    BigPaco213
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    So far I have 2 tv’s and an Apple TV connected to the remote. The process of pairing the devices is pretty frustrating only because you need to use your computer to pair them. You would think the remote would be smart enough to pair to tvs and other devices. I was surprised it actually paired with my Apple TV so easy and it works 100%. Its also paired with my Toshiba and Dynex Tv’s with no problem. The screen on the devices helps a lot and has very useful tips, and its large enough to read without using my glasses. The remote it self feels good on your hands and isn’t heavy like other universal controllers. The quality of the remote feels like it will last a long time and won’t break down on you after a few months of use. The screen turns on as soon as you pick it up to use it, and turn off after a while of not using it which saves battery! Using the remote it self takes a lil getting used to, but its pretty simple. You program everything on your computer though the app you HAVE to download. Once its downloaded it will ask you to register and then your up and running. The interface is easy to use and it shows you step by step. Pros: Good size screen Easy to use Easy to pair doesnt feel cheep Long lasting battery Cons: You have to download the application before using remote Must use application to pair devices Doesn’t have a Netflix button with is a must in 2017! With all that being said I would recommend this to someone who has multiple remotes and just want to use one for all their tvs and streaming boxes (Apple TV, cable box, DVD player, blue ray player ext.)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for consolidating, but there's a learning cu

    Posted
    TJeffries
    • My Best Buy® Member

    Overall, I am ecstatic over this purchase. I gave it 4-stars, only because there is a learning curve to it & that can be overwhelming to some AND it requires a computer w/ a USB port to program. I've used mine to consolidate my Xbox One (for Netflix, Hulu, etc), my AT&T cable box, my Samsung TV, and my Sony home theater receiver. The setup process was very intuitive and easy (I didn't need the exact "model number" for each item, but it helps). All I did for my Xbox One was to literally type "Xbox One" in the search box & I was good to go (with that item). The rest were just as easy, although I did use the model numbers for those. Once I had all the components I needed, the website uploaded the info to the remote, I tested it & everything worked perfectly. Since buying this remote, I have not used any of the original equipment remotes. In fact, I have removed the batteries and stored them in a drawer for emergency use. Again, like every remote, there's a learning curve & these days, as remotes get more & more high-tech, there are "hidden" menu items that a basic remote won't have, so you'll need to figure out how to access these features (in this case, they are largely in the scrolling window, which isn't really hard to figure out, it just takes a bit). The other "learning" is in the button layout, but that is the same as any other new remote you may come across. Overall, I would recommend this remote to nearly anyone. "Nearly" which excludes those who are not able to learn tech (I.e. My 84 year old aunt, while quick as a whip, is not up to date on tech advancements... For her, I'd get something simple. Of course, I doubt people such as her would ever need to consolidate more than two remotes).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It's So Easy

    Posted
    nicqlas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've had the good luck to come across several A/V components recently. With my last universal remote I had to look up codes, key in those 6 digit codes and hoped they worked. Sometimes the components were manufactured more recently than the remote. So I crossed my fingers hoping the codes were 'close enough' to work the components. Getting the macros to work was an effort in trial-and-error and more finger crossing. Not easy! With the Harmony 665 I just bring up the PC app, pick my components from a huge database, and answer a quick (4 steps) questionnaire on how I'd like them to interact. Literally, changing a component on my Harmony remote takes about 2 minutes. On my previous remotes it would have taken more than that, and success was always hit-or-miss. Other advantages: I can look at the screen on the remote while selecting a function; I don't have to aim the remote directly at the infrared receiver. The remote wakes up automatically when I pick it up. A couple disadvantages: The functions I use most (pause, skip fwd/back, ffwd/fback) are low on the remote and the balance is off at that level. There's a little trick to getting this work with Windows Media Center. Just pick Media Center PC as the device and ignore the warnings about possible incompatibilities. It works just fine. Love it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My favorite universal remote

    Posted
    SteveC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had a Harmony Model 700 for years until some buttons wore out. i replaced it with another, but after more years dropped that one too many times on my hardwood floor. The model 700 was discontinued, so I replaced it with this model 665. I don't really see any difference between the two models. Programming is a snap, using a computer with internet connection and USB port. You download the app from the Logitech web site. To program the device, you tell the app about the devices you want to control. Logitech has a huge database of devices old and new, As you enter the manufacturer and model number, it makes suggestions. I mis-typed a model number and the app suggested the correct model. It then knows all about how to control that device. Next you specify the activities you want to control, such as "watch TV", "watch movie", "listen to music", etc. Since it knows all the inputs and outputs of your devices, you tell it which inputs are connected to which outputs, and you are done. I have an A/V control center with speakers, TV, Cable box with DVR, Blu-Ray player, Roku. Before I had the Harmony, I had to adjust the A/V center, and use different remotes for different functions, like channel, volume, select recorded program, etc. Now I just push the "watch TV" or "watch movie" button, and the cable box or Blu-Ray and A/V center are automatically turn on and inputs adjusted. I use the one remove to control all functions. It has a pretty complete set of fixed buttons for most functions, and "soft buttons" for other controls unique to your specific devices, shown on the LCD display. Logitech makes fancier controllers for smart homes, but they are expensive and for me they are overkill. This model 665 Harmony is perfect for me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent remote

    Posted
    NateN
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    This is my first time using a universal device remote, so some of you reading this may already be familiar with their features. For those that are new to this, I will give you my honest opinion. Before getting the Harmony 665, I was juggling 3 remotes for my current devices in my entertainment center (LG HDTV, Sony HT-RT5 surround sound system, and a Roku Premiere+). It was always a chore whenever I wanted to either turn on Roku or simply watch TV with the surround sound system as to what buttons I had to select on each remote. It was quite a process until I linked up all 3 remotes into the Harmony 665. The first step is to download the MyHarmony program where you can set up the remote. There are many options within the program to allow for a lot of tweaks and customization. It is time consuming but not too difficult to set up everything the way you want it. Not only are all remotes consolidated into this one remote, but within the PC settings you can set up 'activities' to sync to the Harmony. These 'activities' are basically setting up multiple command lines that will automatically perform a series of button presses. All you have to do is press ONE button on the remote to initiate it. For example, I have an 'activity' that will turn on the TV, select the appropriate HDMI output, turn on the surround sound, and turn down the TV volume so it doesn't "echo" with the surround sound system. I have since set up multiple 'activities' to make everything streamlined and easy for my family. Overall, I am enjoying having to deal with only 1 remote and I would recommend this to others.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not bad for the price

    Posted
    kmarcus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I own several Harmony remotes and decided to purchase this one to replace a 650 that broke. I must say that I definitely prefer the 650 over this one, but functionally they both do the same. The black color looks a little nicer than the silver in my opinion, but it is also much more difficult to find the keys in the dark. The backlighting is so dim that it is near impossible to see the labels on the actual keys. You will find yourself needing to shine a light on it. This can be alleviated, but programming the LCD screen keys to take care of your most common fixed keys, but not really what it was intended for in the first place. The screen also is not as sharp as the older 650 model, but clear enough to get the job done. After using this for a couple of weeks, I found the Harmony hubs on sale and ended up buying a couple of those to replace my 655's. For the extra few dollars, it is definitely worth the upgrade to the Hub. Programming is the same for both so it is not any more difficult to program the hub over this model. However, the hub fixed remote is limited to only 3 devices where this one is 8. If you have more than 3 devices and do not want to use your phone or tablet to control your A/V system, then I would highly suggest getting this remote. If you have devices behind closed doors, closet or in other rooms that you would like to control, then the hub is the only way to go. I have also found that Harmony's support is top notch. I had a device that I needed to add that was not in their database. I did not want it powering on/off with each session and the app was unable to let me change that. One call to their tech support and they were able to modify on their end and then have me resync the device. Solved my problem in minutes. It would be nice if they just gave the consumers the ability to make those changes on our side rather than having to reach out to them, but i did not have to wait long on hold and the tech solved it in a matter of minutes.

    I would recommend this to a friend