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Customer Ratings & Reviews

Logitech - Harmony Elite (Remote Control and Smart Hub) - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 2988 reviews

89%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 95 Reviews
  • Rating: 1 out of 5 stars

    Not repairable, no support, not recommended

    Posted
    Dogatron
    • My Best Buy® MemberMember

    I dunked the remote in an inch of ice water. Afterwards, the device did not power on and was completely unresponsive to charging. Logitech support indicated that the device is not repairable, and since it was out of warranty, no solution was available. I did purchase and install a replacement battery (available on the Logitech website, curiously). The device appeared operational but did not charge when connected to an AC charger - meaning that it would only charge off a power bank. Even then, it was inoperable when disconnected from power. There are many anecdotes of Logitech Harmony users whose Hub was intentionally bricked due to it no longer being supported; as a remedy, Logi provided the owners of these devices a 30% discount off the purchase of a new device. The device functions mostly well. The UI for activities - however - leaves much to be desired as common functions are left out or placed out of reach. For example, on the Harmony app, the first screen for the soundbar shows a 4-point directional pad, which my soundbar has no use for. This control screen cannot be removed. Another example - the system does not recognize device power on or power off states. When the TV powers off after inactivity, the Harmony system keeps the activity open, requiring specific control of the devices involved in the activity in order to reset. If this sounds confusing, know what you're signing up for. The device often loses connection to the Hub, even though it is right next to the router. I thought that $250 for eliminating 5 remotes was worth it. In the end, no it wasn't. I did find myself on occasion reaching for the TV or cable remote. Logitech also has a well-documented history of bricking their products in order to force an upgrade purchase. Finally, the device is not repairable and if it becomes damaged, you just lost $250. I cannot in good conscience recommend the Logitech Harmony Elite remote and hub.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A major step backwards

    Posted
    TedSeattle
    • My Best Buy® MemberMember

    The hub has two IR blasters to control components that use IR; you're supposed to put one outside your cabinet and one inside. However, that only works if all your components inside the cabinet are on the same shelf. My components were on multiple shelves, so I had to keep the doors to my cabinet open. The previous Harmony One remote emitted IR by itself, which worked much better. The new MyHarmony software can create activities, but the command sequences didn't including changing the inputs on my AV receiver. The previous version of the software did this properly. When I added a Roku device, the new MyHarmony software looked for the device on my home network. I didn't understand why it was doing this, but it had enormous trouble locating the device, even though my router had the Roku registered as a client. There's no manual workaround; if the hub can't find the Roku, there's nothing you can do. After repeating the process eight times, it found the Roku, so I was able to complete the installation. Then when I tried controlling the Roku, I understood why MyHarmony was looking for it on the network; all commands sent to the Roku are sent over the network, rather than via IR. There is a noticeable lag this way. The previous Harmony One remote sends IR commands, so it's just as fast as the Roku remote. I bought the Harmony Elite because I wanted to control my Playstation with a universal remote, and the Playstation uses Bluetooth. It sort of works, but for some reason the hub is constantly having to repeat the pairing process with the Playstation. Overall, this remote is just too inconvenient. I'm returning this, buying a separate remote for the Playstation, and going back to my Harmony One.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst remote I have ever owned.

    Posted
    Berlin
    • My Best Buy® Elite Plus MemberElite Plus Member

    I used to have a Harmony One; I loved that remote. For some unknown reason Logitech decided to discontinue the Harmony One. The only thing I like about the Harmony Elite is the ability to sync your remote without having to plug it into a computer every time. The touch screen on the Harmony Elite is too sensitive which makes it impossible to scroll through the options without hitting one of the virtual buttons. There are no hard number buttons making it impossible to type in a channel number without using the touch screen. I used to love having my favorite channels setup with icons that looked like the channel logo on my Harmony One. One touch and the remote would send the channel number or numbers to your system. It was one of my favorite functions of the Harmony One. On the Harmony Elite you can save 50 favorite channels the same way, but the icons are so tinyl that you can barely discern them. I used that function constantly on my Harmony One, and almost never use it on the Elite because I can barely see the icons. To make matters worse, every time I try and scroll through the touch screen I end up hitting one of the virtual buttons and the remote sends a command that I wasn’t trying to send. This is a very expensive remote control; for what it costs it should work at least as well as its predecessors, but it doesn’t. Save your money...THIS THING IS A REAL PIECE OF JUNK!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Frustrating, dysfunctional

    Posted
    JV10583
    • My Best Buy® Elite MemberElite Member

    What a colossal waste of money so far. If you're considering it, stop. I can promise you that the annoyance of managing multiple remotes on a coffee table pales in comparison to the infuriating dysfunction of Harmony. The remote, the remarkably limited customization, the app and just the overall logic is awful. It's bad enough that these "activities" only turn on properly half the time. What's inexcusable is that there is absolutely no way to make corrections programmatically (you CANNOT edit an input in an activity's start sequence). Again and again again, delete device, add device, delete activity, add activity.. try to outsmart Harmony, fail, repeat. I should have given up the minute I noticed that the first menu item in many of Harmony's app screens is "fix" or just a "?", which also means fix. NOTE: "FIX" does NOT address the actual problem by re-programming any process. 'FIX' is the afterthought, the manual switch to correct the symptom of the problem. it was a lot easier when we had and used any one of four different remotes around the room. They worked and there was always one pretty close by. With Harmony, one can't even do that because it's a guaranteed way to screw up Harmony's understanding of an activity's current status.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Inconsistent

    Posted
    Dink182
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Perhaps it is because the Best Buy installers programmed the remote for us, but it doesn't do what it is supposed to do ... and what it does do, it does so inconsistently. It is supposed to turn on and off and control multiple devices. It controls the game system sometimes, the blu ray player not at all, and the smart TV partially and inconsistently. Sometimes it turns the TV on when you tell it to; sometimes it doesn't. It has limited functionality, so if you are for example trying to watch "on demand" programming, you will still need the cable remote. In fact, we have found that you need to have all of the remotes handy to control the devices when the Logitech fails. Add to this that when you push a button on the keypad it doesn't always register it and you have an almost useless product. Sometimes I have to hit a key once, sometimes twice, sometimes three times before the remote registers it. If you're typing in a three-digit channel, it's a roll of the dice where you will end up. It takes me three or four tries sometimes to simply change the channel on the TV. What a useless product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful You'll Miss Number Key Pad And Help Button

    Posted
    FunHuman
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have used Harmony remotes from day 1 and always liked them and continued to upgrade as they improved. I read all the reviews about this remote and the Harmony Home Hub and was excited to use voice control with my Amazon Echo. Well it was fun for about 5 minutes. First the Harmony Hub only works on the crowded 2.4ghz frequency which is awful. Second this remote is designed to consolidate most of the buttons that are normally used to the small touch screen. Let me tell you it's executed poorly. The help button is now a gear on the small screen. There is a gesture screen option that gets executed buy accidentally swiping the screen. There are no number buttons and you never realized how much you want them until now. Honestly there is so much I don't like it would take an hour to elaborate. Picking up the remote can execute a command because it's so small. I have not been able to get it programmed to consistently execute activities correctly. I'm sorry I could go on and on. Take my advice it's not worth it. The smaller size eliminates physical buttons that have always been present and for a reason. I'm going back to my harmony One

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Decent Product but Shady Practices by Logitech

    Posted
    Mike
    • My Best Buy® MemberMember

    This would have been a 4 star review, but it has been knocked down to 1 star because of recent actions taken on the part of Logitech. The latest update to the firmware removed all local control from the hub without notifying the users or providing a work around. Instead all traffic must now be routed through the cloud and Logitech's servers. One reason for this product line's popularity was its local API for home automation. Logitech removed that functionality in silence and then claimed unspecified "security reasons" when confronted by their user base. Many users are recognizing the writing on the wall and believe that Logitech may be taking this product down the same road they did with their Link in which they effectively bricked the device a little over a year ago to force users to the Harmony Hub.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad

    Posted
    Jesse
    • Verified PurchaserVerified Purchase

    So I purchased this item to work with my Amazon Echo, and it did to a very small extent. it was literally able to turn on my tv and turn off my tv. I couldn't get it to change inputs in order to watch my Apple TV, and when I was on Apple TV, I couldn't get it to change HDMI inputs to go back to cable. when I was on Cable, I tried telling it to watch ESPN, but it wouldn't do that even though I had it setup to do so. it would turn to a channel if I said the number, but that being said, it still needs a lot time before it'll work effectively with Alexa. as far as the remote itself goes, it's a good remote and worked fairly well by itself. I purchased it with the intent of getting it to work with Alexa, but that was definitely a very bad experience. Logitech advertises on their web page that it works with Alexa, and it will, but definitely not seamlessly, and not without serious frustration. I returned mine and will not purchase another Harmony remote.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very buggy

    Posted
    willthefabulous1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This remote has the right idea but the setup is too buggy. For example, I have tried to set up the remote to go straight to "Turn on Disney Jr" (for my son) or "Turn on EPL" when I want to watch soccer first thing in the morning with just the push of 1 button. Once I program one of these functions, the remote forgets the previous one. Likewise, it also forgets all the favorite channels I just put in. It's probably just a bug that programmers need to fix but its a big fail in my book and makes the remote not worth the heavy price tag. Also, another issue is that when I change the volume, the TV thinks I have changed inputs or something as it always pops up and shows that I am on HDMI 3. Its annoying, frustrating, and unnecessary. I'll be taking this remote back and maybe give it another shot in 6 months or so after the bugs are hopefully fixed. As of right now though, it is not worth the price for the functions I want it for. Also has issues staying connected with my PS4 Pro through Bluetooth.

    No, I would not recommend this to a friend

    • Brand response

      Logitech Customer Care

      Hi willthefabulous1, thank you for your purchase of this Harmony remote and sorry to see you're experiencing issues with the remote. Currently, Harmony supports "Starting Channel" feature in only one Activity. If you select a new Starting Channel in another Activity the previous Starting Channel will be removed. Instead selecting a new "Starting Channel", I'd recommend you to add the required Channel Numbers in the Activity Startup Sequence. Refer this article [http://support.myharmony.com/en/adding-commands-when-an-activity-starts-or-ends] for steps.

      With regards to your other concerns, I'd request you to email your Harmony login id to harmonyteam+elite@logitech.com with more information on the difficulties you're experiencing and we'll be happy to help. Looking forward to hearing from you.

      Best regards, Peter, Harmony Team LogiCC

  • Rating: 1 out of 5 stars

    Had a lot of trouble

    Posted
    Katshee

    I really wanted to like this remote but I had several problems trying to set it up. Here they are: 1: unable to setup on phone trying to use a previous remote. It found way too may devices and was confused. 2: Unable to log in on Mac computer. It would not let me type in the @ symbol in my email address. So had to use a Windows computer. 3: When trying to setup my devices and activities, the software crashed on me at least 6 times. 4: Once I finally got things setup, it would not pair with my Fire TV. I tried all suggestions I found on the internet, but it would just not pair. 5: I was not able to have the options for keeping my AV receiver to go to a particular input when shutting down my activity. (a feature I use for iTunes 6: It's slow to turn on activities.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not as good as the Harmony One remote

    Posted
    BillB22
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Replaced my Harmony One remote with the new Elite and found the buttons were very stiff and had to be pressed hard to make them function. The RF feature worked nice but constantly had trouble with the shut down command. More times than not TV was left on and I had to go through extra steps to turn it off. Could not adjust out through software. Finally gave up on it and bought an old refurbished Harmony One on line at Harmony Remote Repair (Great Service there) - very happy now! Don't know why Logitech went away from the great design they had with the Harmony One. Very sad decision.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Remote and worse Customer Service

    Posted
    drewbab1229
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is absolutely the worst product I have ever owned. I have a very complex system with lights and 18 Sonos speakers comprised of 9 rooms and this remote does not work as advertised. But here is the best part, Logitech has locked me out of the remote that I purchased on several different occassions. The only explanation I have received is I made too many changes in a short period of time. Wow, I was under the impression I owned and paid for this remote. I have literally thrown this remote in the trash and no longer own it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    stay away - waste of money

    Posted
    frustrated

    This was recommended by Geek Squad, when I asked them to build a home theater system, was charged $50 to program. I was told, they will comeback within 6 months if there is any issues. Stopped working after few weeks. Called back geek squad, person installed wouldn't return my call. Called geek squad, they put me to Customer service, who put me to service dept. no one would help, just passing the buck. Service dept want to charge me $100 now to reprogram. Frustrated eventually I managed to program it myself, still I have issues and have to use TV remote to turn on/off. Amplifier wouldn't work with this remote either. Stay away from this product, great idea if it works, but waste of money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    terrible setup, slow or non functioning apps

    Posted
    finjam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    While I'm sitting here waiting once again for the Harmony app to load whatever it is I'm doing I thought I'd write a review. This product is a nice idea but is ultimately terrible. Purchased 2, 1 is having issues right out of the box (not charging and syncing reliably). The initial setup took an eternity and was not intuitive (there is not much about this system that is), had to force quit the app many times because of it getting stuck. Trying to add new Activities is resulting in stalls or errors (app "connecting to harmony servers" endlessly, desktop app shows no available activities to start with). Avoid.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Big Price/Low Quality

    Posted
    TJAUSTIN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted to upgrade to this model (I own a 650) as I purchased a media console and wanted to control everything without opening the cabinet doors. My Geek Squad guy worked on this for 45 minutes and could not get it to work. We called Harmony (BEST customer service in the business) and after 30 minutes they got it working. But NOT consistently and NOT through the console doors, so I returned it. The funny thing is, since the console doors are mesh in the front, my 650 works without opening the doors!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    the product works but i returned it...

    Posted
    Brett
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    the remote is designed for the pre-fire TV remotes it is slow and sluggish if you are trying to use it in the streaming environment you have many other superior options. if you have a stereo receiver and vcr with a dvd player you want to combine ... it will accomplish what your trying to do... but it dose not function well with the fire cubes and streaming world. i would not recommend it in the streaming environment. it also falls in the category of how to frustrate a geek...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Too expensive, bad software

    Posted
    Mcadam509
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The thing about this remote is that it costs several times more than the low end Logitech remotes, and yet their software and support is exactly the same. Spent weeks on the phone trying to get the dumb thing to work with my WiFi. Support staff was not trained well, and made a different excuse every time I called. Key features don't work without a live connection to the internet and the "Logitech Cloud". Management software for the PC/Mac is written in Silverlight, and regularly hangs and probably won't work right in 5-6 years (similar to their older Harmony One remote that use a Java management app).

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned it

    Posted
    Crimsonanchors
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this with 2 reasons in mind, I wanted to be able to control my PlayStation and for convenience of one remote over 4 ... It satisfied neither, the remote can't power on a PlayStation forcing me to get up, use a controller to turn it on, then I could use it but at that point it was counter productive to bother with the remote. And it was faster for me to use multiple remotes to turn what I needed on then fumble through this remotes terrible interface. Also this is not intuitive to setup and most people that aren't tech savvy will struggle to get this working in the first place.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Logitech turned my unit in to a useless device

    Posted
    ConnorGoodwolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Harmony Hub FW 4.15.206 disabled a commonly used API used for home automation enthusiasts. I was using my Harmony Hub to automate various devices in my home. Doing this doesn't require any internet connection which was the reason in getting this device. I wouldn't be surprised if consumers decided to act through a class action lawsuit. Logitech needs to listen to the consumer, their actions have enraged their users.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cannot Meet Current Standards

    Posted
    Eng10
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was very shocked after purchasing this remote to find it is not compliant with HDMI 2.2 CEC. Customers who expect to use Smart TV's with Newer Receivers with Audio Return Channel, ARC, will find this remote is not compliant and causes random issues with changing Remote Activities. Logitech tried to convince me to turn-off this function on my receiver and add a cable for audio. Why would someone give up audio quality because Logitech has not kept up with current standards.

    No, I would not recommend this to a friend