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Logitech - Harmony Elite (Remote Control and Smart Hub) - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 2988 reviews

89%
would recommend to a friend

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Cons

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  • Rating: 3 out of 5 stars

    Better than most...

    Posted
    Xydd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my third Harmony. My first was a 650 and my second was an 890. The 890 stopped accepting a charge so I went for the Elite. It's a good remote. It does RF which is key for me since my equipment is in the basement below the room where I use the remote. The programming for the 890 was done via the web and now, for the Elite, it's all done on your phone/tablet which for me is an iPhone. The programming is simple but not as simple as the old website. I also find that programming is very fussy -- I sometimes have to tell it two or three times that I want something to work a certain way before it saves it. For example, I've told it three times I don't want the remote to power-off the PS4 yet it still powers it off when I press the "Off" button. Yet, for the Xbox, TiVo and AppleTV it has remembered the setting (after two tries for the TiVo and three tries for the ATV). It's also very slow. When I press "Watch TV" it powers everything on and sets everything correctly but I'm unable to press the volume up/down for over five seconds after I see the picture. Annoying, but it works. We don't really use the iOS app for controlling the TV but I can see how it might be handy on occasion but to me it's a bit cumbersome to unlock your phone, launch an app and wait for it to connect to the hub before being able to do anything. The touchscreen is constantly getting bumped and you end up changing channels or making a setting change accidentally. The 890's screen was less sensitive and more adept at being incorporated into a remote control product. I would recommend the Elite but only if you get a deal on it. At around $350 it's just too expensive for the quality. It's really about a $150 product. I got it for the $100 off with the trade-in of my 890 which made it more palatable, but I'd still argue $250 is too much.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    good remote, lousy software

    Posted
    yegods
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The combination of hub and remote is terrific, and I looked forward to receiving it greatly The setup was pretty smooth, and I soon had two rooms full of electical doo-dads running off the hub. I was pretty disappointed that you cannot switch hubs with the remote (as you can with the app). Terrible design decision, and wow... if you need to switch hubs with the remote, don't even bother to try. It's a frustration. But if you're the typical user, with one hub, and one remote, it's pretty good. the app software is a major disappointment. It has a terrible user experience. The page flicking is so darn sensitive that it's difficult to press a button on a page, without it flicking to the next page. Did anyone even use this program?? If you have even the slightest shaky fingers, you're in deep trouble. I've found that if you turn off the haptic feedback, it is a little better, but still way too sensitive. There have been no app updates since I bought the product. All in all, my experience has been average. I like the remote, and once it was setup I have no troubles using it for the one room that it supports. When I have to use the app for the other room, it's a trying experience. The remote is well designed and functions great. Thus, it is an average product, and I expected a lot more.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Battery Problems!

    Posted
    JohnHouston
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Once I got this remote setup and programmed it worked great! After a couple weeks I noticed that the battery was not staying charged like it did when it came out of the box. I started putting the remote in its charging cradle every nite. Then, right before it died I noticed that the remote was very warm (almost hot) when I removed it from the cradle. It did not cool off as I expected and, 20 minutes into a show it just died, never to be charged again. I called Logitech support and they had me update the firmware - which did absolutely no good. I called back the next day and the support guy wanted me to go thru that same exercise again, this time updating the hub as well. I asked him if he read the previous ticket...he put me on hold for 5 min and came back on the line and said, "OK, we'll be sending you a new remote." I got the new one and had it setup pretty quickly - my Logitech Harmony account still had all the information so it updated pretty fast to the hub and remote. Even tho the remote works very well I'm giving it only 3 stars due to the battery problem. I've seen in other reviews that this has been an ongoing issue with these remotes for a while. Logitech needs to come up with a fix. One bright spot: while the remote was dead we had no choice but to use the Harmony app and it worked REALLY well. It has all the functionality of the remote and is very responsive. You can configure it so it remains on until you close the app. My wife likes the app so well she doesn't even want to use the remote any more. You may want to consider just buying the hub and using the app.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I miss my 1100

    Posted
    TechGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this as a replacement for my Harmony 1100 that was pushed off the table one too many times. While migrating was pretty painless and there is some cool new functionality, other areas are not as usable. Pros: * There is an App for my phone. * Don't have to worry about pointing the remote at the devices. * Broad device support. Cons: * Screen is too small. * Battery life sucks! 2-3 days. The 1100 lasted WEEKS. * Battery does not appear to be user replaceable. * Pressing numbers on the screen is awkward -- vibrates when you lift your finger instead of when you press it down. * No dedicated page up/page down keys. * Requires two outlets. One to charge the remote and one for the hub. A better design would be for the hub to have a USB output that could be used for powering the charging stand. * PS4 support should have an asterisk. It is VERY limited. Can't turn PS4 on. Media keys don't work. The point of controlling the PS4 with a non-game controller would be most likely to watch media. Unfortunately, there don't seem to be many alternatives in this space so this product ends up with my recommendation because there aren't any better current alternatives.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Kind of complicated

    Posted
    Juggler
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I assume most people buy a universal remote to simplify. I was trying to reduce the 3 remotes I have (TV, Tivo, and Receiver) down to one. I tend to like the best of the best, and I assumed this Harmony "Elite" was it. Unfortunately, after opening the box, I realized how much work this was going to be. This remote required me to first install a "Hub" and connect it to my Wifi. The hub is the device that actually speaks to my system. Apparently, It can also connect and control your home automation system and probably feed your cats. Next, I'd have to set up IR dongles near my equipment. Then, I have to download the app to my phone. THEN I can finally start to program the remote. This was just too much for me. I just wanted a remote. I thought maybe I could exclude the hub and just set the remote up the way I want. Unfortunately, you have to first set up the hub and download the app before you can set up the remote. I'm looking to remove 2 pieces of equipment, not add 3 more. This just wasn't for me. It probably does everything you want. If that is what you're looking for, you don't mind the extra pieces of equipment, and you're willing to go through the setup process, then this might be for you. I just wanted a universal remote for my TV and this wasn't it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Easy setup, with just one important shortcoming

    Posted
    Jasper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The setup is just about as easy as it gets when it comes to universal remotes. The main reason I purchased this unit was for the RF communication with the hub, which I placed with my equipment behind a closed door. Control of the devices in the closet was smooth as could be. It took a while to find the settings for the remote to use the infrared on the remote to control my television. The main shortcoming came when I would try to power everything on via the app on my phone or tablet which worked great with all the devices in the closet, however the television would not turn. This is because the remote cannot receive a command from my app to send the infrared signal to my television to turn on. This issue in not a problem if the hub is out in the open near the devices and your television (i.e. in an entertainment center) since the hub will send the ir signal to your television as well. If it had not been for this issue I would still have the remote, however I did end up returning it. I hope this will be fixed in future remotes or perhaps with a firmware upgrade for this remote. I will recommend this remote with this disclaimer to anyone who would consider this purchase.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    True universal remote, but not perfect

    Posted
    1952rtype
    • Verified PurchaserVerified Purchase

    I bought the Logitech Harmony to replace a range of individual remotes for old and new A/V equipment. It is a very versatile remote which paired nicely with an older McIntosh controller, tuner, and DVD player as well as a brand new LG TV. Instructions were detailed, and I was able to complete programming in less than an hour. I also like the faint but noticeable feedback (vibration) received each time the touch screen is tapped, for example to change TV channels. However, over time I've found the touch screen on this remote to be far too sensitive. I can't even pick it up off the coffee table or sofa without it performing an unwanted action, like changing TV channels or switching to another programmed activity. The "activity" and "device" functions on the touch screen need to be actual buttons instead of highly sensitive screen functions that are slightly below the main screen functions. Any unintended contact at all with the upper half of the remote, even to just pick it up, results in undesired actions. At least turning the power off is an actual button. I definitely like having to only use a single remote control now, but am somewhat disappointed with the design.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great idea, but...

    Posted
    TomA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was really looking forward to having one remote for all my audio/video components. The remote itself is very nice. Setting it up was not a simple task. I'm pretty tech savvy, but this took some time looking up model numbers, entering the information. That was ok, I thought because I should only have to do it once. Not necessarily. My first issue was getting the remote to operate all components in sync the way it was suppose to. Some would turn on and then turn off for no apparent reason. The remote would stop working on particular equipment and have to be re-entered into the remote for some reason. Maybe the most frustrating is that the setup allows you to enter your favorite TV channels with the network logos and everything. Pretty cool, right? Not so much. Often times, you can press a favorite and the remote will get maybe one or two of the channel digits correct and tune the wrong channel. Very frustrating to have to push the favorite button several times before it gets the right channel. On a positive, it is nice to be able to use my iPhone as the remote. It has all the functions of the remote itself on the iPhone app. I'm still playing with it, but it may go back to Best Buy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Benefits lessened by lack of step-by-step tutorial

    Posted
    shamrock2003
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In the past six (6) weeks I've had five techs visit my home to help me fully use my Harmony Elite remote. Two were from Xfinity (unhelpful); two from Best Buy (somewhat helpful); but one from Best Buy - Agent 99840, Mr. Hong Tea, (future Training Director?) was most helpful: diligent, patient, instructive. All this is costly but is it necessarily so, or can the company invest to save for itself and the customer? The current online "manual" is a joke. For example, the manufacturer response to a question about the battery's life offers contradictory responses. Other well intentioned responses appear to assume most if not all readers are technically savvy enough to be able to program their Elite remote! Harmony Elite remote is a brilliant piece of "all-in-one" technology. But it needs an effective step-by-step online tutorial. Tutorial should identify each feature & benefit(s) and show "How To" maximize benefits. Instead of the current less than useful 4-minutes' musical tutorial, why not invest in a 30-minutes' illustrative step-by-step tutorial for the Harmony Elite? The long-term benefits are likely worth the short-term investment.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Devil is in the details

    Posted
    TomP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this universal remote because I wanted a powerful radio frequency unit that did not exclude user programming. Other top end units sold by Best Buy are Geek Squad only programming and require them to make any updates or changes. The Logitech Elite can be Geek Squad programmed or you can do it yourself. The problem is that some of the prepackaged Logitech files are missing important buttons or have mis programmed buttons requiring the user to make slow painstaking additions and corrections. One time after adding a new device and removing an old one, the unit locked up requiring a wipe and reload. There is no way to test new commands or changes on the fly without loading them to the remote and the using it to test. Errors and modifications then require that the changes be made on line and uploaded to the remote to retest. This iterative process can be slow and tedious. There are no provisions to create your own button layout. The command structure behind buttons is too limited. No good bitmap database is provided for button icons for favorite channels, etc. I would recommend this unit but with A BIG ASTERISK .

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be better

    Posted
    DarrenD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been using Harmony products for many years now. Out of all the remotes I had from Harmony the Harmony One I feel was the best. Why I bring that up on this review? Because I cannot understand why they went away from the ergonomic feel of the Harmony One and now have a more compact remote. The buttons are closer together and difficult to feel for them. This isn't a phone. Do we really need swipe style gestures on it? A TV remote or any type of remote where you look at something else while you use it to control it needs more of a feel then anything else. The placement of many of the remote buttons moved to a new location which I cannot understand why. Now on to the good, it works with Alex and it control more types of signals then previous generations. Its compatibles with many smart home devices which can be scripted to turn on or off many things in different locations if setup with multiple hubs. Anyway I wish they would have focused on using the remote without looking at it and was more like the harmony one design.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good looking remote, not perfect

    Posted
    J1fo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ve had several Harmony remotes in the past, some professionally installed, some I’ve done myself. They all seem to do 95% of the job 50% of the time. This one is no different, although it works with the Alexa Firestick via bluetooth. Set-up was not as smooth as it should have been. I ended up having to connect it to my PC, and the consult Logitech’s user forum to overcome some issues. Once I was done, I worked. It has several flaws, such as initial “on” switch requires user to press and hold the touchscreen icon until it activates the command. I would prefer a hard button like the “off” button. There is no microphone that would let u speak commands to appleTv or Amazon Alexa. If I spent 6 hours on configuring it, I could probably make it more useful. However even with the simplist of tasks like changing a channel only works correctly the first time about 50% of the time, which is frustrating. Regardless, it is good enough to replace most of my remotes and is a good-looking device to sit on the coffee table.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be better.

    Posted
    Borch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Could be better but they have no competition pushing them to do better and fix the details. Touchscreen is a little sensitive and can inadvertently start an input/setup change by just picking up the remote from the cradle. I think most would want a “page up/page down” rocker, and it is located at bottom and in center, pretty ackward to use that rocker. Numeric entry buttons would be nice, maybe add it on the back to keep screen size larger? The hardest problem with this universal remote, is that, it is great to initially startup your activity or change to a different activity. But any usage of any device is more time consuming and troublesome using a universal remote versus the device’s own remote. And at the very high price point for the Elite remote, not sure it’s worth it (only if you need to control devices inside cabinets without direct sight for other remotes to work).

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Fantastic remote but a bit touchy for big hands

    Posted
    SeekRock
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After previously using the harmony one remote, I found this to do everything that remote could do and more, but it's far from perfect. I would have given it 4 stars if it were in the ~$150 range.. That's about what it should be selling for in my opinion. Pros: Holds charge better than Harmony One Works through walls and without having to point at devices due to it's RF design and included IR blasters Works with my Nest thermostat Basic setup is pretty simple Phone app doubles as a second remote! Lots of customization options (can be a con too) Cons Expensive.. Not as many physical buttons means you have to wade through the touch screen to find some functions Easy to accidentally hit the wrong space on the touchscreen - Handing it to another person or bumping it can lead to inadvertently changing channels, functions, etc.,which always seems to happen at a crucial time of a movie or game. Advanced setup is more challenging - Customization can be intimidating and time consuming.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Harmony was better before the Logitech takeover

    Posted
    TBPlayer

    Yes, it looks slick, yes, it is LOADED with features, but ultimately this is a step backward from previous Harmony remotes (of which I've been a long-time fan). The biggest thing: The help button and activity buttons are gone from the remote. Yes, this cleans it up, and makes it look slick, but it is a step backward for ease of use. You now have to click "activities" to see the activities on the touchscreen. ...and what when your activity doesn't set everything up properly? Now you have to go hunting for the help button via the touchscreen, to get your components straightened out. These were two of the most key "value" aspects of Harmony remotes, and Logitech removed both. All of the other improvements, particulary the hub, with little "satellite" IR emitters, and native support for PS3 (bluetooth) are great though. They allow you to use the remote from anywhere, and you could have your components inside cabinets, not visible, and they would still all work. ...but bring back the things that made Harmony great.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I'm conflicted..

    Posted
    Timm
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The good: Remote is responsive, touch screen display works well. Build quality feels pretty solid. The bad: Activities sometimes malfunction. The "help" function is still not very helpful in my option, which is NOT new to Harmony remotes in my experience. The remote often takes > 5 minutes to sync, even when no changes are made. I'm honestly not sure if I'd spend the money on this remote again. I've already had to warranty the unit out twice via the Geek Squad Protection Plan. ...Still, having this remote is insanely easier than navigating the 10+ AV remotes I have. Instructing strangers how to use a fairly complex system is much easier when there is a consolidated remote, which is something I'm not sure I could give up at this point.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great idea that is miserable to program.

    Posted
    TheOxman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I started with he hub as it is much easier to use an App on my iPhone than search for the remote. I followed the programming directions closely and some of the pathways were accepted and others weren't with spontaneous sequence changing when testing. 2 hours later I returned the hub and bought the hub and remote combo. This had the exact same errors that programming the app did and after 2 more hours I gave up. When I went back to pic up the remote it appeared that it had programmed actions and I tried them and they mostly worked. The one glitch is that it struggles with turning off Apple TV and has some strange messaging that you need to become accustomed to. Too expensive to have all of these issues.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Expensive remote that does too much

    Posted
    Kyle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is remote is great because I can control everything in my theater room to one remote instead of having 5. I can create activities that trigger specific devices and inputs, adjust the lights and select channels. Where it fails is that there is almost too much functionality. Switching between inputs is time consuming selecting the device then scrolling through list of commands. When I switch between activities there can be a long delay between everything turning on. If I have my lights set to turn of for one activity it might turn of when switching to another one. If I use the remote to switch inputs while an activity is running I am no longer use that activity because the remote thinks it is still running. Overall having the 5 remotes is less complicated.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice but ergonomics awkward

    Posted
    WillB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Logitech - Harmony Elite Universal Remote does a good job of connecting all of my components. But its ergonomics prove to be awkward in use. Its weight is at its bottom and the keypad is at its top. Its shape is rounded so it will not lie flat when placed on a flat surface. My large male fingers often have difficulty selecting the numbers on its keypad. When I am trying to enter a channel with 3 numbers, it often drops 1 or 2 numbers so I am constantly re-entering the numbers of get all 3 selected. And sometimes the keypad doesn't accept a number when I press it while at other times it is so sensitive the same number is twice selected. Now, I try to press each number sequence slowly waiting for the number to appear on the screen before pressing the next number.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good, but short battery life and steep price

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used the more basic Harmony Smart Remote for a while and found it to be a welcome addition to my budding smart home. Being able to tell Alexa to turn on and off the TV and change "activities" was awesome. I took advantage of a sale to upgrade to the Elite remote and I can safely say it's not really worth it. The display is helpful to address the occasional wonkiness that can occur within activies - allowing you to switch to device commands instead. It looks good and is responsive enough but it needs to live in it's cradle and that was a nuisance for me. I get about two days of light usage (1-2hrs/day of infrequent interaction) before the battery is completely dead. In short, Elite gives marginally more functionality than the basic smart remote at the cost of battery life and significant expense.

    No, I would not recommend this to a friend