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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1570 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers love the Surface Book 2-in-1's ease of use, touch screen, and impressive battery life, frequently praising its lightweight design and strong performance. Many appreciate the included pen and sleek design, although some find the price to be a significant drawback. A few users mentioned issues with the hinge and storage capacity, while others experienced heat concerns during extended use. The RAM was also noted by some as insufficient for their needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,570 reviews
  • Rated 5 out of 5 stars

    Great for traveling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for travel and it works great. I am use to using a 27 inch touch screen so the smaller screen was hard to get use to. I am very happy for what it can do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended college laptop for my son.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the laptop recommended by Business School at UW Milwaukee. Looked at several others too, but this one seemed the best, combining laptop capability with tablet functionality as well.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Great laptop for high school student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the sleek style, it's light weight, enjoying the touch screen and touch pen to draw.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Absolutely love the Surface Book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Mac user since the first time a bought a computer ten years ago, but I am so pleased that I dared to make the leap to the Microsoft Surface. It has everything I want and more and is so incredibly convenient for my school work. I would definitely encourage anyone who is looking for a new computer to consider the Surface Book.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great but not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I'm giving this computer 5 stars is because overall the idea/product is phenomenal. The pen is probably the best part I would have to say however, it wasn't really what I was looking for in a laptop so I exchanged it for the macbook pro. Do not let my decision change your mind this was just a decision solely based on preference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mac No More

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is one sweet machine. Love everything about it. Works extremely well and love the tablet abilities. Awesome product by Microsoft. Well done!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the Surface Book and so wanted to use it as my primary computer. But there were many issues with Windows 10 on the Surface Book that made it unusable. I am sure that Microsoft will one day soon fix all those issues, but I returned the Book until that time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    ❤️

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the versatility. Really useful laptop/tablet and not ridiculously expensive. .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is exactly what I was expecting. Love being able to use as a laptop or tablet. The touch screen is a little touchy and sometimes I need to touch a link or item several times before it is selected. The battery has a very long life and by adding a wireless mouse the laptop is much easier to use. I am able to run MS software as well as download tablet applications which gives you multiple options when switching from work or personal interests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This book does everything!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is perfect for the classroom or outdoors. I have a computer and tablet all in one. I can draw or type. I am loving everything about this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Powerful and Versatile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine; fast, compact, and versatile. Perfect for being on the move.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my Surface 2 in 1 Book! I like that I can use it as a tablet and regular laptop. The computer has a front and back camera that is very nice, too!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very easy to use and a powerful computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Book II is a very versatile computer and was very easy to set up. Great power and capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an Apple person but needed a computer for my small business so I decided on the Microsoft Surface book based on the best buy sales persons recommendation. Had issues with the first one but they took care of it right away. The one I currently have is working fine and seems to be quick enough and portable enough. I like the layout and the removable tablet. Hopefully I have as much luck with this as I have with my Apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great picture fast operation lighted keyboard great mouse cursor sometime hard to see

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great tablet and computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast, light and useful in a variety of applications. What more could one need!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded all my expectation. Fast, lite weight. Its a laptop and it can be a notebook.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have so enjoyed the touch screen and both laptop/tablet uses. Versatile and fun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect computer for my business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Surface Pro 3 and decided to replace it with Microsoft Book. Screen is bigger, device is heavier than the Pro 3, but overall I'm comfortable with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great laptop/tablet for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface! Versitile, light weight, portable,and comes with so many options.

    I would recommend this to a friend
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