Customers appreciate the Surface Laptop 2's lightweight design, excellent keyboard quality, and ease of use. Many also praise its long battery life and sleek aesthetics. However, some customers find the price to be high and wish it had more ports and storage options. The limited storage capacity was another recurring concern.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 752 reviews
Pros mentioned:
Battery life, Speed
Rated 5 out of 5 stars
Great for college
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought for college, runs fast and battery is efficient. Great if looking for laptop for work, school, or yourself.
I would recommend this to a friend
Pros mentioned:
Keyboard quality
Rated 5 out of 5 stars
College bound
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this for my daughters first year of college and it is still working great. Love the size, color and quality.
I would recommend this to a friend
Pros mentioned:
Ease of use, Weight
Rated 5 out of 5 stars
great laptop!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this laptop as an early Christmas present to myself and I love it! It is so easy to use and so light as well. Great customer support offered as well!
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Wayne,
Thanks for the great shout-out! We're so glad you're loving your new Surface Laptop 2 so far. We hope you continue to experience the best of all Microsoft has to offer!
Cheers,
Jessica Surface Customer Care
Rated 5 out of 5 stars
Phenomenal Purchase
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am absolutley thrilled with this laptop. After a good six months of researching different processors and computers I landed on the surface, ironic, seeing as it was the laptop I had hoped to get from the very begining. The Processing power is among the top of its class for the price point. ( I would say the biggest competition is the Asus Zenbook S, and HP13.) However none of the base prices for those computers are competetive with the Surface.
This computer can handle some pretty heavy web design, an excessive number of tabs, and even basic CAD software. All in a high resolution, light, and well designed package.
I work remotely with this laptop, and I travel frequently. I have never had such a pleasant typing experience with a laptop keyboard, and the Alacantra material is holding up well to extremely heavy use, and is truly a luxurious add on.
This computer is some of the newest processors, and is a strong competitor with the MacBook Pro for it's utility, but is packaged into a computer the size of a MacBook air (which is only a dual core processor for the same price.) . If anyone is looking to buy a computer that will fulfill all of their needs without totally breaking the bank, and avoid purchasing a new computer every other year.
The microsoft Surface Laptop 2 is the right decision.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hey there,
Wow, thanks for taking the time to write an incredible review of Surface Laptop 2 for the community! We're thrilled to hear your Surface has been able to keep up with your workload no matter where you are. We have no doubt that others in the community will benefit from your thoughtful review, and we're honored to have you apart of the Surface family!
Cheers,
Heather Surface Customer Care
Pros mentioned:
Battery life, Keyboard quality
Rated 5 out of 5 stars
Favorite laptop of all time
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
An awesome little workhorse of a laptop. Zero issues. Great battery life. Love the touchscreen and overall look & feel. Love it!
I would recommend this to a friend
Pros mentioned:
Ease of use, Weight
Rated 5 out of 5 stars
Great laptop
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Went into the store thinking I’d purchase a surface pro tablet and instead I got an amazing surface laptop. It’s lightweight and extremely user friendly.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're thrilled you found the perfect fit with Surface Laptop 2. Thanks for calling out some of your favorite features such as its lightweight design, and easy to use Windows interface. We hope you continue to enjoy your Surface experience.
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Keyboard quality
Rated 5 out of 5 stars
glad I bought this
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this computer. it's thin. It works great. Great virus protection. And my kids LOVE the touchscreen
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Excellent Computer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an excellent computer. Set up is easy. The display is outstanding. Very fast and reliable. This is great for school. Highly recommended.
I would recommend this to a friend
Rated 1 out of 5 stars
Isolated incident or common defect?
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I work in and IT and fix and build computers for a living. This is the first Windows 10 device that I have seen that has inexplicable high memory usage. 8GB of RAM is enough to run nearly anything on Windows 10, yet the Surface Laptop 2 I purchased consistently sits at 90%+ memory usage without anything open or running. It's unbelievable really. I have spent the last 3 days trying to figure out what is using nearly all the memory on the computer and I have not been able to. It is extremely perplexing. I have even gone as far as wiping the hard drive and reinstalling Windows 10 from scratch and the issue persists. I ran a memory tests and they passed, so it's not faulty memory. I also used numerous RAM and memory analysis applications with no tangible results. I am now being forced to return this to get something else. I've never seen a computer eat up memory and then crash like this one, without any explanation. It seems the longer it sits, the more memory it uses. If I let it sit for a few hours, the memory usage goes up to 90%+ and never comes down until a reboot, but then the cycle starts all over again. I am hoping I most likely received a defective device, but I am not willing to take the risk and get another. I will have to find something else, which sucks, because the design of the Surface Laptop 2 is nice.
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thank you for taking the time to reach out and let us know about your concerns regarding your purchase of Surface Laptop 2. We're sorry to hear you have been experiencing some unusual difficulties. We would like to chime in and offer you some specialized care. We have let our support team know about your current situation, and they are ready to listen and assist you. To accept this specialized care, please begin by filing a ticket with out team here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created on your behalf: 1901297960216.
We are looking forward to hearing from you soon.
Kindly,
Jessica Surface Customer Care
Pros mentioned:
Speed, Weight
Rated 5 out of 5 stars
Fastest and cutest laptop of all
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought it following a recommendation. No regrets! It has everything I need. It’s light, fast and really beautiful. Works perfect for me
I would recommend this to a friend
Pros mentioned:
Ease of use, Weight
Rated 5 out of 5 stars
Great technology Great Price
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wonderful ease of use, great bang for the buck!!! Purchase for my college freshmen. Lightweight and easily fits in his backpack.
I would recommend this to a friend
Pros mentioned:
Battery life, Keyboard quality
Rated 4 out of 5 stars
Solid performance and comfort
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The printer holds up under applications such as photoshop and light music production. The battery life is very good as well.
The keyboard is among the most comfortable I have used.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Matt,
Thanks for sharing! We're also big fans of the long battery life and unique Alcantara material of the keyboard for Surface Laptop 2! If you ever need it, we have a great resource on how to keep your Surface looking fresh and new for years to come here: https://aka.ms/AA4r43z.
Cheers,
Heather Surface Customer Care
Pros mentioned:
Speed
Rated 4 out of 5 stars
Excellent Laptop But Not Perfect.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is an excellent laptop with amazing build quality. It houses an excellent SSD and 8th generation I5 processor. It is lightning fast and feels and looks great. The alcantara fabric is comforting and feels great after long hours of use. This is an excellent computer that serves its purpose and goes above and beyond. The only drawback to this computer are the lack of PORTS! It has one usb type A, an MiniDisplay port, and a surface proprietary port. This forces you to buy an extra device to add more ports which is counter-intuitive to having a laptop and portability. Overall this is a great laptop and I will buy the next one when it comes out.
I would recommend this to a friend
Pros mentioned:
Speed, Weight
Rated 5 out of 5 stars
Lightweight! I love it!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently had an Lenovo Yoga to go out on me and decided to switch over to this computer. I am satisfied. Super light and quick.
I would recommend this to a friend
Pros mentioned:
Ease of use, Weight
Rated 5 out of 5 stars
Perfect college student laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is light and extremely easy to use, perfect for any school going individual. Blows away the Apple MacBook Air in my opinion
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
I love everything about it
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is lightweight with an appealing design. It runs everything I need quickly. This is the best laptop I have had in years.
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Great computer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I had a Surface and now Surface 2 after dropping my first and choosing to replace it.
Both have run well and have given me any issues.
I'm able to run programs for data analysis, have dozens of tabs open at once, store digital books, and run all the office programs I need without any slowness or lag.
I usually run my computer at ~75% brightness and the battery always lasts me a full day or more. It charges quickly as well.
I bought my Surface 2 over 6 months ago and we buy it again.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Love!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this laptop!! So easy to use and fast. Also looks very modern and love the style and finish of the surface laptop.
I would recommend this to a friend
Pros mentioned:
Ease of use, Weight
Rated 5 out of 5 stars
Easy to use!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is very user friendly!! Love how slim and light it is. Love how I can take it anywhere with it feeling so bulky.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
powerhouse laptop, used in construction management
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
plenty of speed to run the huge data files we have to work with and still be able to power multiple monitors, easy to use,