Customer Ratings & Reviews

This was a great choice, not because of the fact that I got it open-box at store closing in Fort Myers for half the price, but because I feel this can perfectly compare to a MacBook levels without all the restrictions that come with it. Screen is great, excellent sound, I got it for Illustrator and Photoshop, it works good enough as long as I'm not exaggerating on open apps.

I really like Surface laptops. I have owned them since Surface Laptop 1. love how light and thin they are. When I Saw the 15 inch version I fell in love with the larger screen. I grabbed one with 8 GB of RAM and 128 GB SSD. This is the AMD version. I am a computer engineer so I know exactly what I am talking about. I was very disappointed with the performance of this laptop. I ran a benchmark software and my older Surface Laptop 2 scored much higher than this AMD version. Also, I can never get Youtube to play 4k video without dropping frames. The Intel version doesn't have this issue. One big bummer and although this is advertised as 8 GB of RAM, it is essentially 6 GB . 2 GB are dedicated to the GPU. to me this is kinda misleading. Form factor, display quality, microphone, camera, keyboard, and touchpad are all top notch. If I can't figure out the stutteting during 4k video playback, I am going to return it and get the Intel version.

I liked the versatility of using it with a mouse and/or with a second monitor. Also, I could use it almost anywhere in the house. I wasn't able to do as much work as I would have liked. If was not hooked up to the second monitor, it took me 2x as long to do my work, as I would need to keep switching which spreadsheet was at the front. 90% of my work is working with numbers. I rely on the 10-key function on my keyboard. Having the numbers in a row at the top instead of 10-key format was hard. Took me a little more time to enter the numbers into the tax program or spreadsheet.

Overall was very disappointing for the price I paid, laptop was glitching and over heating, had to return it in exchange for another one.

I got this for my son to do school work and for me to do some work from home. Well it was doing good until only having it for two weeks it would freeze, go to black or sleep mode then take forever to load. It first started by just dimming. I spent two hours on the phone with Geek Squad to just end up having to return it for a new one. I am so grateful I got the protection as well just in case this happens again. Beware that it could malfunction.

This laptop was bought for my daughter going into her first year of college in August 2020. Have been very happy with it, performance was good, nice size, and lightweight. When turning it on this week - May 2021 - nothing appears but a black screen, no sign in screen, just glitchy & black . Just in time for final exams. Returning to Microsoft but will take weeks & if they can't fix it, will get a refurbished model. Would not recommend.

Once I started to ramp up the workload on this laptop, it would intermittently shut down or freeze which means that I have not been able to use it fully since the day I bought it. Microsoft Surface Support are very skilled at reading the same support resources as I am and have done little to instill confidence in this product. I am now in the process of getting my THIRD replacement unit but not looking forward to receiving it only to set it up, run a whole series of updates, re-install my software appplications with a high likelihood that I will have to spend many more hours trying to work with Surface Support.

On the second week I went to open the computer and start it and nothing happened I couldn’t turn it on.I thought if it did that on the second week but the second month it would be useless so I brought it back.

Wouldn’t recommend ANY SURFACE PROS to anyone! This has been giving us so many issues. Back to geek squad we go because it has been stuck on restart screen for the past 12 hours. Microsoft is charging $1,000+ for garbage.

This computer has had constant problems since I got it! It regularly crashes and I have problems opening any websites or programs on a daily basis. It has been a complete disaster.

Do not recommend. Issues since day 1. Freezes, fan is loud, etc. Avoid.

Ok I’m sorry but for $1,200 this laptop is CRAP! The only good thing I have to say is the screen resolution is great- very crisp and bright. However, if I’m paying this much money it should be TOP NOTCH. First off, the speakers on this thing is terrible. So muffled... it crackles and makes screeching noises all the time. It gives me a headache just listening to my Zoom calls and YouTube videos. Second, it’s always lagging. It takes a bit to open apps or tabs and get things going. Lastly, the battery drains so quickly. This thing is brand new and expensive- why is it such crap?? I’ve had it for 10 days now and I’m returning it today. DO NOT BUY THIS LAPTOP- IT’S HORRIBLE.

Went online and found out others were having same issue. Watch out!