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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 186 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the Surface Laptop 4's keyboard quality, ease of use, light weight, and battery life. Many appreciate its compact size and sleek design, finding it ideal for portability. However, some users wish it had more ports. A few also commented on the pre-installed software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 186 reviews
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    I love my Surface Laptop 4!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine! The 3:2 screen looks fantastic, and I love the extra heighth. The keyboard is the best I've ever typed on, and the touch pad is as smooth as butter. It's fast and the battery life is very good. The build quality is outstanding as well, and it feels solid despite its slim design. I'm thrilled with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best laptop ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and it’s not heavy, very efficient and works perfectly , I definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Useful!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use MS365 everyday. usually excel or word for my personal use. very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great school laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer I use it for school and it has been able to run any program that I’ve need. Would recommend. The touch screen is also very useful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    Clean, light, durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with this laptop. Its simplified design makes using it easy. The RAM provides quick response time. I am very satisfied that it is metal and not the fabric material on the keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer!! Super fast and it gets the job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. Perfect size and very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Student friendly laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop for doing assignments ,binging and browsing which makes it perfect laptop for students.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Light weight, slim version, multi-tasker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, very fast, handles multiple processes without delay. One thing I wish it was backlit keyboard. Setup was easy. Bestbuy should also offer a cheaper version of Microsoft Office Suite especially with Microsoft products.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Super happy with purchase, zero complaints!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is awesome, I feel like it’s the perfect size and weight. I have had zero issues with speed, battery life is great, having the touch screen is super nice at times, sound is pretty good too. Only thing I miss is not having a number keypad on the side of the keyboard but not a big deal and pretty common for laptops. I would definitely recommend this laptop. My sales rep was very helpful and not pushy as all. He actually helped me find a laptop that fit my wants and needs and provided me with all of my purchase options and add ons. I don’t feel like he put any pressure on me but did a really good job at helping me select only what I needed. Super glad he told me about the total tech package because I did end up using it for another purchase I made only a couple weeks later!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a backup when I went to remote work. I have had MacBooks in the past and wanted something with the same feel and performance. I will never go back to apple products. Really really impressed with the performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    College approved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop wonderful, has a nice sleek and modern look. The keyboard is very soft to type on and overall very easy to use especially if you're looking for a laptop for college.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Back in black. Great performer. Lightweight Win 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Back in black and runs off ac or dc! Pardon the pun but this is my 2nd surface laptop purchase. I was glad to get one in black this time around. The machine is a solid performer with a free upgrade to Win 11. I chose the model with the AMD Ryzen 5 and I experience high quality graphics and very high-speed responses to my input. In all, an excellent laptop again.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Highly Recommend.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Surface Laptop and 3rd Surface product. While you will get better specs at a lower cost from other computers, I could not recommend the Surface products more. Great build quality and very few issues. You will pay more, but as far as Windows PCs go, this is the Apple of the category.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this surface laptop. I replaced my apple computer with this and it is so light, fast and just an overall great computer. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Surface laptop 4, Ryzen black

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty quick, massive upgrade to my old surface pro 2017. Great keyboard, snappy processor, lots of ram. Battery life and screen contrast could be better, but more than suites my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Surface Laptop.3 for Work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for work and it is easy to operate and works well so far. It’s pretty light to carry around. Battery life is a bit disappointing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop FTW

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop solid performance with playing light gaming. Solid for everyday use. It does get somewhat warm when under load but overall very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface laptop 4 [ryzen 5]

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for me. Helped me accomplish all of my schooling needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer I ever had enough storage for everything I need will definitely recommend for any one looking.

    I would recommend this to a friend
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