Customer Ratings & Reviews

I couldn’t be happier with my Microsoft laptop purchase. From the moment I turned it on, it was clear this machine is thoughtfully designed, fast, and built for productivity. The performance is smooth and responsive, making multitasking effortless, and the build quality feels solid and premium — exactly what you expect from Microsoft. The display is crisp and easy on the eyes, the keyboard is comfortable for long work sessions, and the battery life easily gets me through the day without constantly hunting for an outlet. Everything works seamlessly right out of the box, which is refreshing. This laptop strikes the perfect balance between power, portability, and reliability. It’s a great choice for professionals who value performance and dependability. I’m extremely pleased with this purchase and would confidently recommend it to anyone looking for a high-quality, well-engineered laptop.

I love the service that Best Buy offers. The app works perfectly for purchase. I always buy from Best Buy. Thank you for always helping.

Very reliable and high quality computer. The screen has very good color and resolution. Overall satisfied. The USB port is having some issues.

I have had my new Surface Pro for several weeks and found it to be an excellent performer. The OLED display is sharp, and the Snapdragon processor is very fast especially compared to my previous Surface Pro. My only disappointment is that I have several apps that won't install because of compatibility issues with the Snapdragon ARM processor. I have contacted a couple of the companies in that regard, and they informed me they are working with Microsoft to hopefully address these issues but no timeframe as of yet.

This is the second Microsoft Surface Laptop 15-inch I’ve purchased—and it’s even better than I remembered. From its lightning-fast performance to its sleek and professional design, every feature feels purpose-built for productivity. Updates roll in seamlessly, the build quality exudes premium craftsmanship, and the battery life easily keeps pace with long workdays. As someone who values reliability and refined execution in my tools, this laptop delivers flawlessly. For professionals, creatives, or anyone seeking a stylish and powerful machine, it’s a no-brainer.”

Love this laptop. Great value and simply great technology! I had a surface tablet before this and love this laptop. Great speed, great storage and very portable.

This laptop is easy to set up just power it on and sign in with your existing Microsoft account or create a new one. Windows comes pre-installed, though Microsoft 365 will need to be purchased separately. Setup may take a bit longer if you’ve forgotten your account password or product key. If you’re looking for something different from what’s currently on the market, with a beautiful and modern design, this laptop is an excellent choice.

I upgraded from Microsoft Surface 7 16GB and 1TB to the Microsoft Surface 7 32GB and 1TB. The performance is quite noticeably improved with the 32GB. Opening Youtube, and other website pages is very fast, and much faster than the 16GB version. I was told that the performance wasn't going to be much different btw the two versions, but that advice was wrong. There is a major difference in performance. If you want the best, treat yourself to this laptop. You only live once, enjoy the best within your budget. This is an amazing product!

Love the feel Very light Powerful Keyboard clicks are amazing Love to use it coffee shop with tiny tables

My purchase on 12/30/2025 was a Surface Laptop ordered online. The equipment that arrived was a Dell broken laptop that did not match with the purchase. It looked like someone stole the good one on the way home and replaced it with that one. I returned the package as it came and Best Buy returned the money without problems. I was really upset for the issue, but at the end happy that Best Buy did the investigation and returned the money in relatively short time, without other complications and even with an apology via email. After the money was returned I bought the same Surface laptop at the store in January and it is great. Thanks a lot! You have a customer for life!

This is my 3rd Microsoft Surface Laptop and they are great. This one has an incredible battery life and better backlit keyboard. If you are an MS Outlook power user, you probably won't like the new Outlook but you can use the Classic outlook. Also, the MS pen doesn't really work with this screen.

I like everything about Surface 7th edition, battery life, screen size, 1 TB storage size, speed, sound, facial recognition, processor, etc. But there are many other challenges too. Because this laptop has the latest Qualcomm snapdragon and ARM processor, it doesn't have many useful apps that I used to have with my Surface 3. I can't install the Adobe Master app package, citing an incompatible issue. I doubt I can install other virtual windows like Linux or iOS. It doesn't support the Pali Keyboard or Chakma Keyboard I used to have on my previous Surface laptop. I still like this laptop but I would've tried the AMD Ryzen AI 9 processor instead of Snapdragon, which will be more compatible with Windows software and applications. Adobe still doesn't have a compatible version, prompting me to think about whether to keep this laptop or wait for a new ARM compatible version of windows applications.

This Surface Laptop is the best laptop powered by Windows you can get today. Amazing build quality, awesome battery life, exceptional Performance on battery with no huge perfermance deficit compared to plugged in. My only wish if it has OLED screen options like Surface Pro 11.

I recently upgraded to the Microsoft 7 laptop with 32GB RAM and 1TB SSD, and the performance difference is outstanding. Compared to my previous 16GB model, this version opens websites, YouTube, and multiple browsers much faster and more smoothly. The design is sleek and durable, made with high-quality materials that feel built to last. The screen resolution is sharp, and the colors are vibrant — perfect for streaming and creative work. The keypad is responsive and comfortable, and the camera focuses beautifully during video calls. Overall, this laptop delivers speed, reliability, and premium build quality. Highly recommend for anyone looking for a powerful and stylish upgrade.

This does everything I need it to do. It is fast and the AI features are tremedous.

So far it's great! Fast, does everything I want and has few issues. Battery life is amazing, all day web surfing and 6-8 hours zoom/heavy use.

Super fast great graphics. Nicest computer i have had.

I decided to get this laptop because I was excited that Windows had finally made a system that competed with the MacBook. However there are several issues that caused me to regret my decision. The first issue the screen or just the background of the screen would go black sometimes without warning. Second the USB port would stop working randomly and I would have to reboot the entire computer. Third the trackpad would randomly redirect the cursor to locations while typing with no input even when on and external keyboard. Other than those problems I didn't have it long enough to experience anything else except minor key unresponsiveness. It did function as intended in every other regard solid performer for rudimentary tasks but struggles with anything heavily graphics oriented.

Absolutely love it! It’s sleek, the keypad feels really nice. The camera is great and it’s slim and not too heavy. The battery life is also great. I charge it maybe 1x a week with moderate use throughout the week for my part-time remote job.

The computer itself is fantastic but windows 11, is not. Half of the drivers for our business are not compatible with windows 11 and the Microsoft products are glitching with bugs.