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Customer Ratings & Reviews

Your price for this item is $699.00
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The comparable value price is $999.00

Customer reviews

Rating 4.7 out of 5 stars with 609 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers praise the Surface Pro's ease of use, lightweight design, and responsive touchscreen. Many appreciate its performance and the convenient size of the screen, while also highlighting the long battery life. Some users wish for more RAM and express concerns about the price and occasional overheating. The operating system also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 609 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop for being the size that it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My MacBook Pro recently broke so I needed a new laptop as soon as possible. I chose this laptop because of how convenient in size it is. Everyone at Best Buy was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touchscreen, Weight

    Rated 5 out of 5 stars

    Very easy to use lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a light weight, easy to use two in one lap top. It has an ink pen that one can write, or draw on the screen, which was, for me, it's main selling point.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Weight

    Rated 5 out of 5 stars

    Great laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is great for those looking to have a very light weight abd portable device capable of replacing your bulky laptop. Great machine. Very powerful

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Felix,

      We're please to hear that you've been enjoying the power and portability of your Surface Pro! Thanks for taking some time to of your day to fill us in on your thoughts so far.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent Tablet!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great "Tablet"! I do not like Windows 10 but to be objective, I will simply have to get more efficient with it. It's lightweight and very easy on the eyes. The clarity is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't had this product long and apparently i'm not as tech savvy as a used to be, but I would definitely consider this over a ipad or tablet, which it can function as, while allowing most if not all of the access as a laptop does with multitasking, microsoft software, it is a great use for someone on the go with their business.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to leave a review! We're glad to hear that you're enjoying your Surface Pro, and we appreciate you giving us a bit of feedback to take to our team!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Gift from my family and more than I would spend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and works great. Charge lasts a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Microsoft Surface 4 for my wife and she absolutely loves it. Super fast and the facial recognition is so neat. There is nothing this machine can’t do.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review on the Surface Pro! We are so happy to hear that your wife is loving her device, especially the facial recognition. We're sure she's going to love her device for years to come.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Excellent Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though having little changes from the surface pro 4. The new surface pro is an excellent tablet. I would not recommend upgrading from a surface pro 4 but if you are in the market for a new tablet this tablet is the best on the market. P.s. Microsoft needs to market a bundle with the keyboard and pen.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ruru,

      We're happy you took the time to leave a review on your experience with the Surface Pro! We appreciate the honesty, and will make sure to pass along your feedback about bundles.

      Thanks,

      Victoria
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Superb battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sometimes go 5 days without charging this thing. For me it lasts anywhere from 11 to 13 hours. I used it to play an old Star Wars game and it lasted 6 hours on the plane. Downside is that you need a keyboard to get the full functionality. It was either this or an iPad glad I went with the surface

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great travel tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sized screen for a portable device. Light enough to throw in my purse. Easiest set up I’ve experienced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Better than a chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our company suggested chrome books to all the project managers. There are 2-3 different models that all basically had similar specs and performance ratings. The biggest Pro's of the Surface is its ability to run windows and other programs that do not perform optimally in other subsystems. I got the case and pen and edit photos on the fly and sign contracts via my 2 in 1. Increased my productivity especially after I got the dock and all the extra USB ports.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Sounds like you found the perfect fit with the Surface line of products. We're happy to provide you with the tools to increase your productivity so you can achieve more. Thanks for sharing your experience. We appreciate your continued investment in the Surface family!

      Take care,
      Amanda
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for traveling. Screen size is perfect and attachable keyboard and compact closing is solid.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Sleek, fast, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can be used as PC or tablet, has both modes and detachable keyboard with the stand makes this computer/tablet very versatile. Also the touch screen and ability to write is very nice. May not be AS fast as writing on pen and paper, but functionally and essentially the same thing. You can write on anything including a screen shot from a webpage. Its also a good size, not too big, not too small. The keyboard and pen are a must which must be purchased seperately.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Julie,

      We're glad to hear you're enjoying your Surface Pro! It sounds like the pen and ability to write on-screen has been really helpful to you, and we'll be sure to pass this along to our team.

      Thanks,
      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best machine ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an IT guy of 15 years I'm very picky and paranoid about my electronic purchases especially those that cross the $1,000.00 USD threshold lol. I'll spare you my long detailed overview of why I love this thing so much but I'll leave you with one piece of advice to assist you if you're not sure about purchasing this wonderful lap-tablet lol Keyword: magnetic charging port (it's fool proof) I was considering HP spectre but this charging port will definitely outlast any other especially in a house with small children.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for leaving such a detailed review! We appreciate everything you've said here, and have forwarded your review along to our team!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Very user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I’ve always had a Mac book and just recently switched. The switch has been so easy with the simple steps they provide, as well as many user friendly settings. I was able to get my laptop set up fairly quickly and using has been great! All the features are so fun to learn and helpful! I would definitely recommend this to anyone looking for a light weight, easy to travel with, versatile laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the stellar review! We're thrilled you're loving the powerful design of the Surface Pro! Between ease of use, powerful performance and its ultra portable design, this is a phenomenal go-to device for all your needs! We hope you continue discovering more to love about the Surface Pro!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Portable and Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous laptop was old and we took some time searching for a replacement. This device has not disappointed! It's super light and easy to transport. The screen is a great size. It does more than I will actually use. I've had for a couple of months and just love it! The only thing I have found that I do not like is that it only has one USB outlet. I have to remove my USB for my wireless mouse if I want to connect to the printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device; Worth the Wait!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this device performs exactly how I'd like it. It isn't a desktop but it is definitely powerful enough and has a great battery which is all I could hope for for a tablet. This is by far the best tablet I have ever had. Apart from the inability to upgrade and a couple things with the touch screen, this device is flawless. Make sure to go through the device and get rid of any unnecessary software and turn off start-up programs that you do not need. This device couples very well with the Microsoft keyboards. I wish the keyboard itself could have deeper clicks on the keyboard but I've been spoiled by gaming keyboards. Otherwise, the screen is very bright and many documents and PDFs work perfectly. I would highly suggest to purchase the surface pen or whichever device you'd like to use because this tablet was BUILT to be used in that way. Microsoft OneNote and Excel are great to work on with this device. I should note that I waited until a couple generations passed until I decided to purchase this device; there are far too many bugs and problems with the initial versions that I believe needed to be ironed out before making the decision. I believe that time is now with this generation. I highly suggest also to get more than the 4GB of RAM and programs are becoming more and more intensive as time goes by. This device is made to get work done and I have had no problems since purchasing (1 month). I anticipate problems to occur but for the time being I am giving this device a 5/5 rating. Will update accordingly as time goes by.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      First off, wow! Thank you for your in-depth overview of your Surface Pro! It's great to see all of the ways that you've been utilizing your device, and it's reviews like these that give us great insight into what our customers are loving about their Surface devices!

      We've passed your review along to our team, and appreciate you taking the time!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Speed and clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleasantly surprised by the picture and speed of this Surface. would recommend it for everyday users who aren't downloading 20 movies a day. Great for traveling for work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Touchscreen

    Rated 5 out of 5 stars

    Good for on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choice laptop. It’s nice and portable. Works fast on the web. Touch screen is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touchscreen

    Rated 5 out of 5 stars

    compact , very portable and powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sleek design and ultra fast love that its so portable and the soft keyboard is very nice

    I would recommend this to a friend