Customer Ratings & Reviews

Great purchase! The surface pro is light and very fast. It integrates well with everything.

I love everything about my surface pro. So easy to use and it's so convenient, good for all ages of use. Color is perfect.

Fast, sleek, portable, very durable and easy to assemble and set up.

I was given one of these to use for work and decided I liked it so much, I should buy one for my own personal use. So light and easy to use. Fits right in my purse.

I bought this surface pro to use for school in the spring. and while I havent used it for that yet, I have been using it for daily things such as email, youtube, gaming on steam, etc. it is great so far! I absolutely love the touch screen aspect. I do wish it came with the keyboard or the stylus pen (or both) but it works extremely well as a "tablet".

I bought surface 11 pro from vest buy with blackfriday deals with 300$ discount, and i really enjoyed it

Awesome product! Worked well, easy to setup, smooth purchasing experience

Fastest computer I ever dealt with, supreme graphics OLED really works well Fast boot up, reliable. Definitely get more for your $$ ARM Architecture apps should be coming soon for even better compatability.

My second one. Never will I ever carry a heavy laptop again!

Excellent display, works just like a PC in tablet form. Perfect for business mobility. I was on the fence before purchase but extremely satisfied I decided to purchase.

I love it. Works very well, is fast enough, quality is good. Some functions for office apps are a bit confusing.

Im loving this surface pro i have never owned one. Bought it for school and its working amazing

Pretty good 2 in 1 laptop. It allows me to write my notes while having the accessories of a laptop. It has a really cool feature of having multiple desktops so I have all my classes separated. Only downside is that it got damaged after a week which Best Buy worked with me to replace and it glitches sometimes. Overall a great product though.

The best surface that I could get, slim and lightweight

Pretty good ive been liking it love how it syncs with my samsung so easily.

excellent equipment very good price. excellent customer service. very happy and according to making this purchase 100% good experience. They helped me choose the best product that fit my expectations .

Great Solid build quality Barely drains battery while asleep Silent during normal usage Fast Can still run legacy programs Good speakers SSD easily upgradable Repairability greatly improved Slightly rounded edges more comfortable Sturdy kickstand stays where it is placed Includes Wi-Fi 7 Two USB-C ports No So Great Several AI features advertised require a subscription Windows sending data to Microsoft by default Increased bloatware built into Windows Windows increasing advertising App store still limited Apps have limited touch optimization Limited usability without keyboard cover At first glance looks identical to is predecessor. The only outward difference is the edges have a slight curve compared to previous models. This makes it feel more comfortable in the hand. It has some weight to it but feels solid and well-built with no hint of flex. The SSD is upgradable via a cover held on magnetically and according to iFixit, repairability has been greatly improved. The original magnetic charger is still featured and still a bit finicky to connect with weak magnets. USB charging is also supported. Setup 6/10 Each time Microsoft makes an improvement to Windows they seem to add a change that takes a step backwards. Setup is the familiar Windows setup but now it is even harder to set up with a local account, OneDrive is automatically enabled, and the base Office Suite is installed by default. Also, during setup Windows Updates are required to be installed before you can even start using the device. Taking a sleek new Surface out of the box only to be stuck waiting 30 minutes for Windows Updates is a bit of a letdown. Once you are in you are greeted with preinstalled third-party apps you did not choose. It would be better if the system just did something like open the Windows Store on first login so people could see and choose what they wanted to install instead. Maybe even have a welcome page on the store that displayed options for essential apps to help without installing first. General Hardware 8/10 As a 2-in-1, the Surface hardware is very nice and does a good job of being a good laptop and tablet but not outstanding for either. As a laptop the kickstand is too sharp for extended use on your lap as it digs into your legs. As a tablet it feels more comfortable to use the kickstand and watch videos versus holding in portrait mode as a reading device. Desktop or docked is best as it feels as good as seamless as desktop computer. Speakers 9/10 It’s surprising how capable the speakers are with everything crammed it this chassis. Coming from an older Surface, the speakers in the Surface Pro 11 are not only much louder but far more capable with more range. They are still limited in bass but still do surprisingly well for the size. Of course, music would sound better on discrete speakers or headphones the built in ones are nice for casual movie or music sessions. Voices are produced with good depth making them easier to understand than tablets years ago where voices were thin and hollow. Cameras 6/10 Camera quality in tablets has improved greatly in the past few years. Since Qualcomm processors were originally built for mobile, they have dedicated camera processing, and it shows. The quality is very good with minimal noise and decent dynamic range. No surprise it doesn’t compete with high end dedicated cameras but it a marked improvement from older webcams and nearly as good as modern smartphones. Using the AI features for automatic tracking or background blur is similar to previous webcams but without any lag. Battery Life 9/10 This is where having the Qualcomm processor really shows. Previous generations of Surface had decent battery life when doing basic work but still didn’t last long. Once you start to push them the fans would ramp up, the tablet would start to heat up, and the battery would drop fast. While the Surface Pro 11 won’t win any awards for the longest battery life, it is still vastly improved and removes a lot of anxiety of running out of battery. Of course, what you have installed and running in the background makes a difference but overall, it has been easy to get a full day of casual usage out of the battery. Furthermore, performance doesn’t feel any difference regardless of whether it is plugged in or not. The larger difference is noticed based on the performance profile you choose. While you can still definitely burn through the battery quickly leaving open heavy apps running the background, battery life is significantly better. Where this shows through the most is in standby time. Previously Windows devices, including an older Surface Pro, would lose half their battery or more overnight on standby if not turned off, the Surface Pro 11 can just go to sleep and when you wake it up the next morning you might have lost 1 or 2% battery. With the Surface Pro 11 you can just put it to sleep, and odds are when you come back in a few hours or a day or even two you will still a good amount of battery life waiting to be used. No more opening your bag to a hot laptop and a dead battery. Legacy X86 apps that run in the background will eat through your battery faster but still better than in the past. Hopefully further optimization for non-native apps will improve this in the future. Adjusting to battery life takes some time as normally seeing 34% battery life on an old Windows device would have you looking for your charger. On this Surface you can check back after 20 minutes of use and only dropped from 34% to 32%. There have been times where this Surface has gone over 2 days without needing a charge with sporadic use. Performance 9/10 While running a full operating system it mostly runs as snappy as a tablet with a lightweight mobile OS. Native apps feel fluid with no perceived loss in performance. On some legacy X86 apps you can occasionally feel more of the translation happening, but it mostly seems to occur on install or launch where times are slightly longer. Once things are up and running for the translation process for non Arm apps feels transparent and doesn’t present a problem unlike the old Windows RT days. In fact, even installing legacy keyboard and mouse drivers went off without a hitch. A bonus is that even though it has fans, they have been inaudible if they have even been on. Also, the case has only felt barely warm to the touch. So far, the only issue encountered was Apple Music. The Windows Store won’t install because it says it is not compatible with the processor which is strange that the only error has occurred with a modern app and not a legacy one. For a first generation of a new series of Arm processors for Windows the transition feels far smoother like they got it right this time. It doesn’t feel like a compromise this time but an upgrade. Software usage 5/10 As a fan of Windows, it is hard to see Microsoft seem like they are going to hit a home run and then miss. The core of Windows is still the same old Windows, but Microsoft really needs to decide how committed they are to convertibles from a software perspective. This, more than anything else, brings down the Surface and other Windows convertibles. While adding new features to Windows, the touch experience on Windows still feels stagnant and a missed opportunity. They made small changes to increase the size of some touch targets, but it would be nice to see them bring some of the touch features of Windows 8 to Windows 11 in a thoughtful manner. An example would be offering swipe gestures in tablet mode. Another example is “New’ Outlook. By default, when opening Outlook when using it as a tablet, buttons are small and crowed and controls are nested in a way that works best with a mouse. There are no gestures to browse emails and each line is small. Deleting or archiving an email takes multiple presses. Another example is sometimes the onscreen keyboard. Sometimes it would not launch, launch completely white until restart, or close in the middle of typing. Microsoft also needs to tone down their advertising, specifically within the OS. By default, Windows now shows you ads for Office and OneDrive on setup, then third-party ads in the start menu, then pushing more ads within the sidebar. This is all by default. It would be better if Microsoft would just send an email showing what was offered or put a page in app store. It feels like Windows is becoming more of an advertising platform than an OS. At the very least these should be opt in features, not opt out. AI Features 6/10 Right now, the AI features feel incomplete. Understanding the differences is confusing. The AI camera effects are nice but with many returning to the office, video meetings have reduced the need. Live translation but I don’t know anyone to try live translation on and unfortunately don’t have access to the summary tools. The main AI tools that have are useful are for editing photos. With Windows Photos you can retouch photos, remove and replace backgrounds, smart erase. With Paint you can sketch a basic design and use Cocreator to help you enhance your design. Cocreator and Image Creator are still in the early stages, so results are inconsistent. There are other AI tools that Microsoft shows you can use to summarize documents and write things for you, but they don’t explain well those are in a different product called Copilot Pro that is an additional subscription beyond Office 365. With the integrated NPU it would have been nice if Microsoft included those without a subscription. Final Thoughts The Surface Pro 11 on the hardware side is a solid device. Microsoft needs to work on having a clear and concise path for where they are taking Windows with regards to advertising as well as tablet controls. Hopefully some of the subscription features will trickle down to be included with Windows as they seem compelling. That said, if you are looking for a quality Windows 2-in-1 device the Surface Pro 11 is a solid option, and the Arm chip is a gamechanger.

I think for the price, it should include a keyboard, and pencil. The charging cable is a bit of a pain, it doesn’t stay in the charing hole when moving the device.

Excellent tablet the service was very great is very pleased with my product

Very fast. Handles multitasking for work on my three-screen setup extremely well. I don't use the tablet features quite as much as I thought I would. Overall a very good machine.