Customer Ratings & Reviews

I bought this in January and it was doing pretty good with the game play and graphics. Sounded amazing with a sound bar connected too! But I should’ve done some readings on the reviews cause I’m having a ton of internal hardware problems six months later. Games would take long to load or I’d be getting a message saying “something went wrong” and would do factory resets, cache clearing methods and reinstalling things but nothing works. I took it to Microsoft since I didn’t have geek squad protection and they survived it by “reimagining” it and the problems still persisted. Is it worth buying? No, Microsoft slipped with this console because the hardware has so many problems from my experience. I would rather buy a PS4 or get the Xbox one S.

This has nothing to do with the console but the game itself. It is extremely disappointing and empty game. Adding multiplayer means that you can only play multiplayer with PvP. The game lacks any story and becomes extremely boring quickly. I played for hours waiting for it to get better but unfortunately it wasn't happening. Glitches and buggy graphics on top of the mess that the game is only adds insult to injury. Don't buy it and save your money. Beyond disappointing, Bethesda screwed up big time on this one.

I used to love these consoles, but I've had two where the disc reader burned out pretty much immediately after the manufacturer warranty expired. One of them still functions for digital downloads and streaming, but the other one has effectively bricked now.

I just recently purchased this bundle 2 days ago and was very excited about getting back into gaming but unfortunately right out of the box the system is crashing and rebooting on it's own. I even attempted to reset the console and was able to download mortal kombat xl and the game continues to freeze and crash. I have no recourse but to return the console.

First one bought stopped powering on less than 30 days for no reason. Hopefully the replacement will be better. Hassle free return and exchange at bestbuy.

System shut down and stopped working exactly a year after I bought it. Called to get it fixed warranty was over and now they wanna charge me 260 dollars to send it in too fix it wasnt happy at all.

Having trouble with it starting turning off. Having trouble for a while but don’t want to ship off and not have anything to play

Wanted not only for games but for cd’s as well....Had to download app that should have been built in. Stereo image and sound stage was really bad as well. Returned.

Constant glitching and problems with it. I have had to reset it several times. It has blue ray issues especially the 4k movies.

Stopped working in 1 year!!! I’m so angry! The worst purchase EVER!

It lasted 4 months and now it's junk I gotta return because it keeps shutting off

Did not work how it said it will. The 4k is not the what its all about

Had my son's system less than two years. Paid for the big bundle and he enjoyed it for a while until recently. Looked up the error and others have reported similar problems. Now I'll have to pay for repairs which is half the cost of what I paid to buy the system new. Extremely disappointed and frustrated!