This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased a computer for my son for Christmas from their website for over $800. The delivery driver dropped it (literally, I have video) on my front porch, damaging it. After a phone call that took way to long with customer service, they agreed to send a replacement. I shipped the original back a couple of days ago. I called them back today because I still had not received any shipping information on the replacement and was told that the replacement order was canceled and they would instead refund the price 7 to 10 business days AFTER they received the original in a couple of days! I was transferred to a supervisor who told me there was nothing else they could do and would not ship a replacement. She refused to transfer me to her supervisor and ended the call. Almost 2 weeks later, I have not received mi refund, although they emailed saying it has been processed. I will never spend another penny at Best Buy.
