Customer Ratings & Reviews

Annoying to use and terrible for smart home devices. Most smart speakers or smart home accessories will have trouble connecting to the network since it tries to combine 2.4 with 5g and they say your device will know how to differentiate, but it never works out that way

Nest is garbage. Don’t waste your money on it. They sent an email saying the router is bad and will replace but I’ve been jumping thru hoops trying to get info they want. I finally said enough. I’ll write off $250 to bad experience and never buy a Google product again.

I was switching from a Google Mesh to a new unit and got the Google Nest WiFi. After over 2 hours of trying to get it set up and searching help forums, it went back to the store. I picked up a Amazon Eero and in 10 minutes of unboxing I was up and running. What more can I say.

This item was recommended by a geek squad tech during an in home visit. Unit would not cover a small 900 square foot house. Base unit performs OK. One satellite connected but at a much diminished speed, Second satellite would not connect at all from second bedroom.

Absolutely garbage took hours to set up would not work with older google Wi-Fi like it says had to run side by side and was fast for a day then the same as previous NO UPGRADE just google hype

1) Setup fails with "problem connecting to cloud" and there is no way to debug that. Never had a problem with many other routers over 10 years. 2) Setup has a few steps that take too long -- 30+ seconds 3) Factory reset takes 5+ minutes. Why?

Nice and minimalistic, but question the benefit of them.

1) Cannot easily hang them....obvious Google designers only think customers will set these on a desk or table. 2) While setting up network the router lost my password 3 times....had to factory reset 3 times.

This is a short review. Why? Because thing thing ROCKS. The looks are sleek. Set-up is a breeze. The connection is so much better. Compared to my previous router (supplied by the internet company) this is a Lambo. Make sure that you have your Google Home app downloaded on your phone. Click the PLUS sign and it will automatically detect the router. Follow the instructions. When you are done, just go to another room and plug-in your POINT. Follow the instructions and you are all done. I cannot tell you how the performance of our home internet improved, in minutes. Highly recommended. Done.

Impossible to set up with Google Home app and connect to old Google wifi pods. Instructions are not intuitive and customer support from Google was non-existent. The old Google wifi app was much better. Going to return this product immediately.

Does not work wit AT&T Uverse. No one as been able to help me to get the Mesh to work. Spent hours between ATT and Goggle and Best BUY. This should not be so difficult

I had a 2 TB Time Capsule that i decided to retire.... going to take these back. With all 3 pucks on outside walls, i cant use wifi 10’ from my house...unacceptable performance. Setup was easy, but i need coverage, and this doesn't cut it!

Tried for two hours to set up. Stuck with "Problem Connecting to Cloud." Searched online found a bunch of folks with same problem. A bug in firmware. Will return tomorrow and buy EERO.

This does not work with Fios. I have to return ot after numerous calls with verizon and messages from the google team. Very disappointed as I heard really great things about it.

At first seemed to work well but I now get horrible signal my on my second floor. Constant lag while gaming no matter where I move them and they always say they have a weak signal. If you are a gamer don’t get these.

This product didn’t come close to improving the WiFi in our home. Almost a non existent signal in the basement. Was not able to return the product because of the package being opened and after 15 days. Unreal.

Did not work at all, had to buy gear net from costco. I realized it did not work shortly after the end of the 14 days and Bestbuy wont even talk about it. Thats why I will only but electronics from costco no matter what

I am a power user and need better speeds. Right next to these I was getting a 10th of the speed in my house internet. I went back and got the original google wifi with the ethernet and it works soo much faster.

Trash since the day I bought it, signal continually dropped and hub service as slow. After the 1 year manufacturers warranty expired the equipment died.

I’ve used many different networking products over the years at home. The list is too lengthy to recall, but it includes pretty much all major manufacturers. In spite of claims that their networking solutions can cover a house of our size, I’ve always found areas where coverage was terrible. I’ve installed network range extenders, Powerline devices and other products, all to no avail. In 2018, I decided to bite the bullet and purchase a Mesh solution. I chose Google’s Wi-Fi. It’s now just short of two years since I installed it, and it has continued to be remarkably good. I purchased the 3-unit solution and spread them evenly throughout the house. No dead-spots at all. It even allowed me to reach my shed that sits more than 60 feet from the house. And here I am two years later upgrading to the newest Google Mesh solution – the Nest Wi-Fi. I want to clarify, however, that my getting the Nest Wi-Fi was in no way the result of problems with the Google Wi-Fi. It’s remains a great product. I got the Nest Wi-Fi because the opportunity presented itself and no other reason. The Nest Wi-Fi pack I received comes with two units: a Router and what they call a Wi-Fi Point. I could have just added these two new units into my existing Google Wi-Fi setup, which would have kept a Google Wi-Fi unit as the router, but that was not what I wanted. With the new Nest Wi-Fi router offering much greater throughput, I wanted the Nest Wi-Fi router to be my network’s formal router – not just a node on a Google Wi-Fi network, which you can do. With that as my target solution, here are the steps I undertook: • Use the Google Wi-Fi app and to run the option to blow away the existing network configuration. This is necessary if you plan to port over old Google Wi-Fi units to the new setup. If you don’t plan on doing that then just turn them off and unplug them. • I plugged the Nest Wi-Fi router into my provider’s modem and its power cable into a receptacle. • I used the Google Home app to add the Nest router as a new device and to create a new network – although named the same as my original network. • Once done, I used Google Home to add the new Nest Wi-Fi Point, followed then by adding the older Google Wi-Fi Points. The above steps only took about 15 minutes to complete. I now have a network that consists of the Nest Router as my main router, the Nest Wi-Fi Point, and two of the three original Google Wi-Fi units. Thus far it has worked great! For those of you who want to spend the time documenting and naming devices in the new Nest Mesh, I recommend making note of all your existing devices and their IP addresses and MAC addresses, and I’ll explain that in a moment. When I created the new Nest Mesh network, I named it the same as my older Google Wi-Fi network. And by keeping the password the same, all the devices on my network immediately joined the new network. I didn’t have to go to each device to individually link them to the new network. The problem I ran into was with my printers. All my desktops, laptops, and smartphones run software that need to know how the IP location of the printers. On the old network, for example, my Epson printer was at location xxx.xxx.xxx.197. On the new network, which was set up with DHCP turned on, that same printer was found at location xxx.xxx.xxx.217. In trying to print to the Epson, my print jobs failed because there was no printer at the old location. As a result, I had to determine which device was which on the new Nest Mesh. Fortunately, the Nest Mesh provided the printer’s name, thus making it easy to spot. I mentioned above that you might was to document your device MAC addresses before shutting down your old network. That’s because once the new network was up and running, I had a number of “Unknown Devices” showing. Selecting each one, all you know is each device’s IP address and its MAC address. For me, I want to know what these devices are in the event I have a problem I need to address. Full disclosure, I did not document MAC addresses before shutting down my old network and spent a good bit of time trying to identify these devices. If I had to be critical about something, however, it would be the Google Home app’s Wi-Fi interface. I use Google Home all the time, yet I had to hunt through the app to find where options were located. By contrast, I thought the older Google Wi-Fi app was more intuitive. Another issue with the lack of Ethernet ports on the Nest Wi-Fi Points. The Nest Wi-Fi Router had an Ethernet port, but not its accompanying Point. These Ethernet port come in handy when you have a device nearby that doesn’t support Wi-Fi but does support Ethernet. Or if you have a number of non-Wi-Fi devices in a common area that could be connected to the Mesh by way of a port concentrator. Since the older Google Wi-Fi units all had Ethernet ports, it seems like a step backwards not having them in the new Nest Wi-Fi Point units. On the plus side, the Nest Wi-Fi also offers the following: • It has a Guest option for allowing visiting guests access to your network • Each Nest Wi-Fi Point comes with an LED ring at the bottom to illuminate the surrounding area (very handy at night) • The Nest Wi-Fi Points includes a speaker that performs like a Google mini and responds to Okay Google commands • The Nest Wi-FI operating system includes a Family option that lets you pause internet access and create Wi-Fi access schedules for selected network users While there might be other comparable Mesh solutions on the market, I can say without pause that the Nest Wi-Fi continues to be a top-notch solution for us.