Customer Ratings & Reviews

I have 1gb internet connection with AT&T, I blamed them with slow internet. I had a long troubleshooting with AT&T, they changed the modem twice until they install their latest BGW320. This a fiber modem straight to the wall jack and wifi 6 802.11 ax. Have 4 ports at the back and one of it is 5GB. The inconsistency despite of 1GB port of Google Nest. I only getting 400+ mbps and sometimes I get 60+ upload speed. No choice, I have to returned the Google Nest today. If your ISP is AT&T, ask for their latest modem. This is a bad as* modem/router. No need to buy expensive router.

I had to return this and buy the eeros Pro instead. It worked ok most of the time but the frequent drops of my phone from the network is not acceptable.

Our Nest system worked great for a week until we got rid of WiFi through our cable provider. We have internet still but we now can’t get Nest to work, even though we connected it per the instructions.

I bought a new home and several people told me to get this mesh system. Well I did, and it’s not very good. Constant dropped connections and timeouts. Don’t get it if you have a big house.

Router works well with fast wi-fi, however the points are way way slower and have no Ethernet connections. The old google wi-fi system was done right.

What’s unfortunate about the nest is that it gives you the modem speed accurately when tested through the nest app. But when you actually test the Wi-Fi speed from Ookla etc it’s miserable. I have spectrum 400 Mbps Which the nest reads fine off the modem but the Wi-Fi speed for some reason gets downgraded to 40 Mbps. I did all the troubleshooting suggested on Reddit and Amazon and Google forms and only once did it result with accurate speeds but spontaneously reverted back to slower speeds. May be a firmware issue? Who knows. So I exchanged for the Netgear Orbi3000. And no problems yet.

Wifi signal is very unstable and there is no fix. If you are on video calls this product will drive you crazy. Wifi speed will fluctuate all day. Video calls will freeze all the time. I have called Google support several times and they made me go through DNS change, port passthrough, switching google wifi cloud services on and off, resetting router, etc etc. Nothing worked. This is known issue for many months and hundreds of people complaint on google support page but Google still don't have a fix. I finally gave up and just ordered different brand router.

Had this mesh network for two weeks before it was intermittently kicking itself off the internet and requiring a restart. Eventually, it wasn’t able to connect to my modem. To prove the issue was the Google Nest, I bought the Eero and it works fantastic!! Lastly, with the Nest mesh needing to toggle back and forth between between Google Home and Google WiFi became very troublesome! Thank you Best Buy for taking the Nest WiFi back and refunding my money.

I bought this in December 2020, has worked great up until now (September 2022). 22 months later and it just stopped working, will not power on, no lights. I switched outlets and power cords, reset, and troubleshot with Google. I was told it was no longer under warranty and there was nothing they could do. I paid $189 for it, I will never buy Google again, going back to the more reputable longer reputation brands.

So I was not listening to my gut and had a BB salesperson talk me into these despite me having a feeling that he wasn't listening at all to my needs. My house is from the 1920s and I also have internet in an extension that's surrounded by sheet metal and insulation. I need to wire certain parts and go wireless in others, but I listened to the salesman instead. This didn't work to go through 75 feet of my first story of the house. Now, my house was built in the 1920s, so there is a ton of wood compared to today's builds. However, this thing was beyond awful for me.

I keep losing wifi signal from one of the access points. When it works it works great but not reliable at all. Need my money back :(

I replaced my Orbi wifi solution with this Nest Google solution when after three years my Orbi died. The Nest installed fine, but after two days it began to randomly drop connections to devices. For the past month I have have worked with technical support and made many changes to the configuration based upon their advice with no resolution. I am taking it back.

It works great if you are near the main router. Not so great if at all if relying on the 2 add on points. So much so as the Zyxel c3000 I was trying to replace with these, actually covers the whole house better. For the 2 add on points to have a good mesh signal, they need to be so close to the router they really do not add any usable range. For further details on my installation to help others out, house is a ranch, 1600sq ft main floor and 1600 basement. If you google search this issue, you will find a plethora of similar cases/issues.

I bought this because of issues getting a good internet signal throughout our rural two story house. I paid the $100 for (professional installation) to forgo the headache of configuring it. For about a week it worked great. It then inexplicably quit working. I tried to contact the tech who said "feel free to text me if you have any issues" he hasn't responded and after spending over $300 on this junk I have three nice paper weights. At this point my experience with the google nest is its complete junk.

I am a big fan of Google products in general, but this Nest Wifi Mesh system has been a nightmare experience for me. The two points keep getting disconnected from the main router almost every other day. Needs to be restarted, and relocated to troubleshoot. I have tried all sorts of troubleshooting advice provided by google but, have never been able to get a STABLE HASSLEFREE connection.

Would not allow me to choose between 2.4 and 5.0 thus, my nordictrack bike would not operate properly.

Works great at times... other times they bog down and limit speeds to 2-3mbps. Resetting improves it, but overtime they slow down again.

I am using this with Charter Spectrum. I always get my Wifi calls dropped, slow streaming issues, new devices don't work seamlessly. I have contacted google support a few times and even got the router replaced but still the same problem continues. Google support blames charter as it gets time out to have new IP provisioned and the only resolution they say is to reprovision the modem and reboot the router and wifi points sequentially. This just solves the issue temporarily and its back in a day or 2.

I wanted to like this but it's poor. The signal is "excellent" 1 foot away from the point but just good 3 feet away. If you are looking for parental controls, find a different system. This only allows you to pause during a set time or block indecent sites as a group. You cannot block individual websites, so if you're trying to block youtube and game sites while your kids are at school or doing homework, you can't do it with this product. This is a dealbreaker for me, so this has to be returned.

We have not noticed any improvements in our WiFi since adding. The mesh speed test shows maximum signal but actual performance has been neutral if not negative since adding