Customer Ratings & Reviews
- Model:
- GA00823-US
- SKU:
- 10535382
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
to a friend
Frustrated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so frustrated. After spending $350 and an hour chatting with Google Support another 1/2 hour with Google support, my second point will no connect. I've been put through all the troubleshooting steps. For $350 I should be able to plug and and in a few steps of the app connect. This should have been resolved by now! Not impressed!
No, I would not recommend this to a friendWorst Router I ever bought
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since day one I have problem with this router. Now it's not even connected to my Playstation network. Constant dropping signal I did multiple time factory reset. It's totally waste of time and money. If you have any gaming console at home this is router is not for you. Retuning today back to BB.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Masboy7, thanks for reaching out. We're sorry to hear of the connectivity issue that you have experienced with your Nest Wifi. Your feedback matters a lot to us as it helps us to improve our products and services.
If you decide to give Nest Wifi another try in the future, we'd be more than happy to help and improve your experience here: https://support.google.com/wifi/gethelp
DavidG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it worked close to the WiFi router, but not away from router.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Dgalleg,
Thanks for sharing your experience with us. We're sorry to hear of your disappointment with the Nest Wifi.
Some factors like thick walls, mirrors, windows, and even signals from other wireless devices may cause interference that will shorten the distance Nest Wifi router can cover.
Should you decide to give Nest Wifi another try in the future, we'd be more than happy to help you improve your experience when you visit us here: https://support.google.com/wifi/contactflow
Don’t waste your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is horrible 100% will not work with FIOS internet only as it says it would. MESH constantly drops and just stops working. I called Google Support for a month working to try all sorts of set ups. Now I’m totally fed up and now it’s past the return period and I’m stuck with this garbage. Please don’t waste your money.
No, I would not recommend this to a friendnot very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected with Wifi service. I see no difference with my wifi service.
No, I would not recommend this to a friendRegretfully, not high performing compared to prior
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regretfully, this Nest mesh AP system performed far worse than the prior generation Google WiFi mesh APs. For example, throughput on the main router AP linked to a DOCSIS 3.1 cable modem was 104Mbps download and 7Mbps upload (compared to 256Mbps, 18Mbps on the Google WiFi version). I returned mine.
No, I would not recommend this to a friendCan't tell if it's doing anything or not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We don't really notice any difference at all in signal quality. Maybe it's helping?
No, I would not recommend this to a friendNo Improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No improvement over my TPLink AC5400x and Netgear 7500 extender for coverage. I spent several hours moving the points all around my house. Very disappointed in the coverage. I have a 1Gig line in and the router saw that; the wifi saw much much less, even near the router or extender. Way overrated and not worth the money.
No, I would not recommend this to a friendLooks good...only
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought by setting up a nest router to a nest point to 4 Google WiFi and it would work so much better. I am upset at the prices I've paid so far for a laggy connection gaming. I have all points within range...let alone 3 are in my room. This is a big disappointment for me. I wouldn't recommend to a friend or consumer.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kolohejay,
We appreciate you for sharing your feedback with us. We're sorry to hear your Google Nest WiFi setup didn't work out as well as you wanted. We understand this can be disappointing.
Regarding your issue, your Wi-Fi may be slow for several reasons such as congested Wi-Fi network, physical obstructions, or slow internet from service provider. You can take a look at this support article for additional information : https://support.google.com/wifi/answer/6246489
Additionally, if you haven't done so already, you can improve your Wi-Fi speed by connecting your Nest WiFi router directly to your modem as your primary router as Nest WiFi router has faster processing speeds and 4x4 radio that provides larger area coverage. You can then hard-wire your Google WiFi points to the Nest WiFi router to form a cascading network and then connect Nest WiFi point to your primary Nest WiFi router wireless to as the final step of your mesh Wi-Fi network.
We're always here to do our best to assist you with our products and services. Please feel free to reach out to us if you need further assistance here : https://support.google.com/wifi/contactflow
Absolutely awful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been working with Google Support now for months to try to figure out why this randomly drops Wifi on all my devices 5-10 times a day for 30 seconds. No progress. I'm fed up; waste of money, do not buy.
No, I would not recommend this to a friendNot use friendly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not an easy set up... Geek Squad couldn't fix my problem. Returning it.
No, I would not recommend this to a friendHad to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my inlaws. They could not get them to function. They returned.
No, I would not recommend this to a friendloved my google wifi
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they held a 100 mbps network speed threw the house paid for 200
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi LessThenprouser,
Thanks for reaching out. We're sorry to hear that Nest Wifi didn't quite meet your needs. We understand how important this is for you and we’d like to help improve your experience.
There are many reasons why your internet connection drops or might appear slow. We'd like to learn more about the network connection issue. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/wifi/contactflow
Google goose lays a rotten egg........
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried all three ways to setup this "mess" and nothing worked. Support was lousy and the whole experience was a waste of time and money. It's back at the store and labeled "defective".
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RickBailey, thanks for taking the time to share a review about the Nest Wifi, and we’re sorry to hear that it didn’t work. We designed the Nest Wifi with ease of setup, and this is definitely not the user experience we intended to share with you. We’ll pass this information along to the right team to work on improving our products and services, including how we provide support to product users like you. And if you’d like to try it again in the future, we’ll do our best to help improve your overall experience: https://support.google.com/googlenest/gethelp
connectivity issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are still dead spots in the house. This product doesn’t solve that.
No, I would not recommend this to a friendDoesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to install, didnt find internet on the mesh but on the point
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Chucky,
Thanks for letting us know you're having difficulty setting up your Nest Wifi system.
If Nest Wifi router couldn't find your network, but Nest Wifi point, we may need to take a look into it. But if you want to try setting it up again, we suggest performing a factory reset on all the units, and restart the setup process by following the steps outline here: https://support.google.com/googlenest/answer/9548301
If you'd like, please get in touch with us, so we can examine the issue and help you with the setup. You can find us here: https://support.google.com/googlenest/contactflow
horrible setup
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have installed google’s mesh a few times now and every time its an absolute pain. Will never buy another one. Spent over 3 hours with google support and my ISP and they couldn’t get this one going. Total waste of time and money.
No, I would not recommend this to a friendMy basic Netgear was faster.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very stable, just slower than a basic NetGear Router modem.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know this product worked well for a lot of people but was not impressive with me. I bought 4 units and From the output of my internet, I am losing 75% of the speed with this system. To be fair the loss is about 50% when I am next to the router. So for the price I paid I am not impressed!
No, I would not recommend this to a friendDon’t buy for smart homes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Annoying to use and terrible for smart home devices. Most smart speakers or smart home accessories will have trouble connecting to the network since it tries to combine 2.4 with 5g and they say your device will know how to differentiate, but it never works out that way
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SPC409,
Thanks for letting us know of the issue with your Nest Wifi. Sorry to hear that your smart home accessories are having issues connecting to Nest Wifi and we’d like to improve your experience.
Nest Wifi uses the Band Steering feature to guide your connected devices based on their capabilities, and attempt to select the band that will deliver the best performance. Both radio bands are active simultaneously and Nest Wifi keeps it simple by automatically choosing the band that gives the best Wi-Fi connection.
We'd be happy to take a look at the issue further to help you out as best as we can. Please feel free to reach out to us here: https://support.google.com/wifi/contactflow