Customer Ratings & Reviews
- Model:
- GA00823-US
- SKU:
- 10535382
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
to a friend
Lots of hype no result
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely garbage took hours to set up would not work with older google Wi-Fi like it says had to run side by side and was fast for a day then the same as previous NO UPGRADE just google hype
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Fray808, we appreciate you for posting your review. We can see that you're having some difficulties with setting up your Nest Wifi and partnering it with your Google Wifi. Both devices should be able to combine in the same network and work together to provide Wi-Fi throughout your home. We recommend checking the link here for the detailed steps: https://support.google.com/googlenest/answer/9548099
If the issue still persists or you need further assistance, please reach out to our support team and let us assist you with your concern. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
unable to find anyone capable of installing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cant review it's still sitting in the box waiting to be returned
No, I would not recommend this to a friendGoogle Nest - Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nest is garbage. Don’t waste your money on it. They sent an email saying the router is bad and will replace but I’ve been jumping thru hoops trying to get info they want. I finally said enough. I’ll write off $250 to bad experience and never buy a Google product again.
No, I would not recommend this to a friendWaste of money!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was recommended by a geek squad tech during an in home visit. Unit would not cover a small 900 square foot house. Base unit performs OK. One satellite connected but at a much diminished speed, Second satellite would not connect at all from second bedroom.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi notgreat,
Thanks for reaching out to us. We're sorry to hear of the connectivity issue you have with Nest Wifi.
Factors like thick walls, mirrors, windows and even signals from other wireless devices may cause interference that will shorten the distance Nest Wifi router can cover. You may need to shorten the distance between your Nest Wifi Router and Nest Wifi Points to get a better signal coverage.
We care about your experience with our products. If bringing them closer doesn't fix the issue, then we may need to have a look at it in order for us to come up with a resolution. You can always contact us whenever you visit the Google Wifi support page here: https://support.google.com/wifi/gethelp
It did not work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was switching from a Google Mesh to a new unit and got the Google Nest WiFi. After over 2 hours of trying to get it set up and searching help forums, it went back to the store. I picked up a Amazon Eero and in 10 minutes of unboxing I was up and running. What more can I say.
No, I would not recommend this to a friendProblem connecting to cloud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1) Setup fails with "problem connecting to cloud" and there is no way to debug that. Never had a problem with many other routers over 10 years. 2) Setup has a few steps that take too long -- 30+ seconds 3) Factory reset takes 5+ minutes. Why?
No, I would not recommend this to a friendnice and minimalistic, but question the benefit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and minimalistic, but question the benefit of them.
I would recommend this to a friendTechnical & Physical Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1) Cannot easily hang them....obvious Google designers only think customers will set these on a desk or table. 2) While setting up network the router lost my password 3 times....had to factory reset 3 times.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bruce, thanks for sharing your feedback with us about the Nest Wifi, and we’re sorry to hear that your experience is less than ideal. Input like this helps us better understand our customers’ preferences and needs, and we’ll share this with the right team as we’re always on the lookout for opportunities to improve our products and services.
If you still need help, or if ever you come across any support concerns that needs to be addressed, don’t hesitate to reach out to us anytime and you’ll find us always ready to help you here: https://support.google.com/googlenest/gethelp
Problems with At&t UVerse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work wit AT&T Uverse. No one as been able to help me to get the Mesh to work. Spent hours between ATT and Goggle and Best BUY. This should not be so difficult
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ThomasM, thanks for reaching out. We're sorry for the shortfall in providing you with your support needs. We understand how frustrating this experience may have been for you.
Nest Wifi works with most ISPs, including AT&T Uverse. If you're using a modem/router combo, we recommend setting it up in bridge mode and disabling its Wi-Fi functionality. This will avoid any network issues caused by both your combo and Nest Wifi Router, broadcasting the same SSID and password. You may then connect your Nest Wifi Router to your modem using an Ethernet cable, and then connect your Nest Wifi Points to your Nest Wifi Router wirelessly.
If you're willing to try, here are some steps that might prove to be helpful as well:
- Try setting up the Nest Wifi by changing the WAN settings from static to DHCP on the Google Home app. To change: Open the Google Home app > Tap Wi-Fi and then Settings > and then Advanced Networking > Tap WAN >
Choose DHCP > Make any changes, then tap Save.
- Then, in the AT&T UVerse Gateway’s firewall settings, choose the Google Nest Wifi and set it in DMZplus mode.
- In the LAN settings on the AT&T Uverse Gateway, change the IP Address Allocation from Private to Public.
- Lastly, do a sequential reboot on both AT&T Uverse Gateway and Google Nest Wifi to start accessing the internet.
If the issue persists, please consider contacting our support team once more. We may need to escalate your issue to our higher level support team and see how we can help you best: https://support.google.com/googlenest/gethelp
Can't Set Up With Older Google Pods
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to set up with Google Home app and connect to old Google wifi pods. Instructions are not intuitive and customer support from Google was non-existent. The old Google wifi app was much better. Going to return this product immediately.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Googlefan,
We appreciate you for sharing your feedback with us. We're sorry to hear that you're having trouble setting up your Nest Wifi mesh system and that you didn’t get the support you needed from us.
We can help you with the setup. You can find our setup guide in the following support article: https://support.google.com/wifi/answer/9548301
We also recommend to make sure you have all setup requirements ready by checking the following:
- Google Nest Wifi router
- Any additional Wifi devices you would like to add (Google Nest Wifi points, Google Wifi points, or Google Nest Wifi router). This is optional to expand coverage.
- A Google Account
- One of the following mobile devices:
- An Android phone running Android 5.0 and higher.
- An Android tablet running Android 6.0 and higher.
- An iPhone or iPad with iOS 12.0 or later
- The latest version of the Google Home app available on Android or iOS
- Internet service with a modem: Some ISPs use VLAN tagging. You may need additional equipment for Google Wifi to work. Learn how to set up your network with an ISP that uses VLAN tagging.
If you'd like to give your Nest Wifi another try and need further assistance with setting it up, you can reach out to us here: https://support.google.com/wifi/contactflow
Best Thing for Your Home Network
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a short review. Why? Because thing thing ROCKS. The looks are sleek. Set-up is a breeze. The connection is so much better. Compared to my previous router (supplied by the internet company) this is a Lambo. Make sure that you have your Google Home app downloaded on your phone. Click the PLUS sign and it will automatically detect the router. Follow the instructions. When you are done, just go to another room and plug-in your POINT. Follow the instructions and you are all done. I cannot tell you how the performance of our home internet improved, in minutes. Highly recommended. Done.
I would recommend this to a friendNot a fan!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 2 TB Time Capsule that i decided to retire.... going to take these back. With all 3 pucks on outside walls, i cant use wifi 10’ from my house...unacceptable performance. Setup was easy, but i need coverage, and this doesn't cut it!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Gocsteve,
Thanks for your feedback to let us know about your issue with your Nest Wifi's coverage. We know it can be frustrating when you can't get the Wi-Fi coverage you need.
Ideally, each Nest Wifi router is capable of covering up to 2,200 sqft. and each Nest Wifi point up to 1,600 sqft. unless your Wi-Fi is getting obstructed by objects like walls and furniture. We recommend placing your Nest Wifi router and points on a higher place like a shelf which can help broadcast signals in a more effective way. As a general rule, Nest Wifi points work best when they’re no more than two rooms away from each other.
If you'd like further help on this issue, please feel free to reach out to us in the following link, so that we can work on it to improve your experience: https://support.google.com/googlenest/contactflow
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried for two hours to set up. Stuck with "Problem Connecting to Cloud." Searched online found a bunch of folks with same problem. A bug in firmware. Will return tomorrow and buy EERO.
No, I would not recommend this to a friendReturning it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not work with Fios. I have to return ot after numerous calls with verizon and messages from the google team. Very disappointed as I heard really great things about it.
No, I would not recommend this to a friendLaggy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first seemed to work well but I now get horrible signal my on my second floor. Constant lag while gaming no matter where I move them and they always say they have a weak signal. If you are a gamer don’t get these.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Shablogin,
Thanks for letting us know about your experience with Nest Wifi. We know how frustrating it must be when you experience constant lag while gaming and we’d like to help improve your experience.
Factors like thick walls, mirrors, windows and even signals from other wireless devices may cause interference that will shorten the distance Nest Wifi router can cover. You may need to shorten the distance between your Nest Wifi Router and Nest Wifi Points to get a better signal coverage.
We care about your experience with our products. If bringing them closer doesn't fix the issue, then we may need to have a look at it in order for us to come up with a resolution. Feel free to reach out to us by visiting our support page here: https://support.google.com/googlenest/gethelp
No go on the nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product didn’t come close to improving the WiFi in our home. Almost a non existent signal in the basement. Was not able to return the product because of the package being opened and after 15 days. Unreal.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Brent,
Thank you for taking the time to share your feedback. We’re sorry to hear that Nest Wifi didn't meet your expectations.
Some factors like thick walls, mirrors, windows, and even signals from other wireless devices may cause interference that will shorten the distance Nest Wifi router can cover.
You can also try to restart your network to observe if the speed will improve.
We'd like to gather more information about your experience to help you further. Please feel free to reach out to us so we can take a closer look here: https://support.google.com/wifi/contactflow
Not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash since the day I bought it, signal continually dropped and hub service as slow. After the 1 year manufacturers warranty expired the equipment died.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Smit22192, thanks for posting your feedback. We regret to hear that you’re having connectivity issues with your Nest Wifi.
Wi-Fi signal coverage may be affected by different factors and we recommend trying out some tips below to improve your connection.
- As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.
- Building materials and other objects located between your Nest Wifi Points and mobile devices may slow your connection. If possible, try to use your device within a clear line of sight to your primary and secondary Points.
- There could be signal interference due to traffic on your Wi-Fi network, on your neighbors' Wi-Fi networks, or from other sources like microwaves or baby monitors.
If you'd like us to take a look at the issue, feel free to contact our support team so we can help you further. You can visit our help page using this link: https://support.google.com/googlenest/gethelp
Did not work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work at all, had to buy gear net from costco. I realized it did not work shortly after the end of the 14 days and Bestbuy wont even talk about it. Thats why I will only but electronics from costco no matter what
No, I would not recommend this to a friendDid not like!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a power user and need better speeds. Right next to these I was getting a 10th of the speed in my house internet. I went back and got the original google wifi with the ethernet and it works soo much faster.
No, I would not recommend this to a friendWeak signals at access points
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get a strong signal between router and points, even if they were in the same room. Had to return and bough the Netgear Orbi - which has stellar performance
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi HPUser, thanks for posting your review. We're sorry to hear that you're experiencing weak signals and that you had to return your Nest Wifi. Please know that your feedback here about the performance of the device will be relayed to the right team for improvements in the future. If you decide to give the Nest Wifi another go and need assistance with setting it up, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp