Customer Ratings & Reviews

We have fiber internet with speeds through our isp modem of 1000mbps+ with wifi speeds of 400-500mbps but have a few dead spots in the house. I purchased the sytems with intentions on getting atleast 400mbps but Have only maxed at 120mbps over wifi. From all of the reviews I have read and different youtube videos you will only get up to 180-200 max mbps with this, which may be great for some. For the price I think the system could be better.

The nest does not hold temperature. It continually changes the temperature at night even with all settings turned off.

After using a few months having issues and the support is horrible. We have 400 to 600 gb service and last few weeks we were blaming provider like google does. Well after a tech came out and showed me their modem was sending out just under 500 gigs to Google router and after google router it was sending out 90. Spent last two hours trying to resolve issue and the support is junk. Buy something better with good support.

Please be aware that setup may not be as simple as advertised and that the support from google is severely lacking and the product is such that working through the settings yourself is impossible. I purchased the google Nest Wifi router and point package. It purports to be simply plug and play. This is not necessarily true. I plugged it in and managed to get the router working without fuss. Unfortunately this is where the positive experience ends. After spending a few hours turning power points on and off, disconnecting and reconnecting cables and running factory resets as recommended by the google home app help function I requested help on the google support site. It wouldn't let me request a callback or a direct chat continually telling me there was an error in my form, so I resorted to facebook chat. After again running a number of routine resets and some diagnostic checks, google support suggested I contact my ISP to setup my ISP supplied wireless router (typical of all Australian ISP's) into bridge mode to ensure the two wireless networks were not interfering with each other. I did and for the 100th time tried to connect the wireless point with no luck. I am taking it back to JB Hifi today to exchange for a different, hopefully functional and easy to use product.

Worked ok for a while and then it started dropping the points or the points would be a weak signal despite our router having a strong signal so it wasn't our internet provider. We did every single thing that google suggested to fix the issue. Nothing worked and we found a lot of others online with the same issues. There are other mesh systems that are highly rated but much less expensive. Very disappointing.

Tried the Nest wifi.It was just ok. I wanted more range so I went with the EEROS.

I spent way too much money on google's wifi, at first it worked fine, but over the long haul, connectivity was really poor. After spending 8 hours with the technical people (who are not bad and really tried to help), I had to throw $500 worth of Google crap away. I would not recommend every buying google's products they are poorly made.

DO NOT BUY THIS!!! I purchased the two-router pack, supposedly covering 4000 sq ft. After spending 30 minutes or more with a Google Tech going through sequences not in the setup instructions, we were able to get the mesh network to work. Then, two days later, the wireless (point) router went offline and was no longer recognized. I went through all the initial setup instructions, including connecting the 2nd router to the main router by ethernet, and then after connecting, moving it to where I wanted it – about 30-40 ft away from main router – where it worked before. My iPhone shows 3-4 bars in that location, but the 2nd router couldn’t connect. So, I called Google Technical Support again. During the session, we went through all the original setup instructions, with the additional step of hard rebooting 2nd router. After about 2 hours of circling through the same exact troubleshooting procedures, nothing worked, Then, the Google Tech started blaming my Apple iPhone X and my Spectrum internet provider. He actually wanted me to call Spectrum Tech Support and report the problem, even though I have had zero problems with Spectrum. When I refused, he accused me of refusing to follow his instructions – that’s when I hung-upon him. DO NOT BUY THIS!!!

I bought this router and started having issues with it about 6 months in. The internet drops at the access point about 3 or 4 times a week. After talking with support 3 - 4 times a week they are unable to help me and never get back to me after they escalate the issue. After a year of regularly troubleshooting this and hoping that an engineer would look at logs I sent to them they never got back to me. They eventually agreed to replace the system after almost 2 years of issues and then told me that my product was out of warranty even though I had originally reached out while still under warranty. Do not buy this router or anything google it is not reliable at all. My Nest hub screen went out just after the warranty expired and the remote for my google TV needs to be replaced for the second time due to buttons going out.

Beware of this product. I have had google wifi and nest wifi devices covering my whole house for years carefree. Google made a recent change and it has been a nightmare since. The internet keeps dropping and the points go offline constantly. After hours online with google tech support they finally said i need to contact verizon and have my fios router reprogramed into bridge mode. I did that and it still is horrible. If you are thinking of purchasing this, google "nest wifi dropping internet" first and see all the people giving up on google wifi and buying different mesh systems.

I have a google wifi router and two google nests. My internet service is At&T fiber optic at 300+mbps. I set up the router on the second floor, connected with the AT&E gateway through an ethernet cable. I have one Google Nest on the second floor and one downstair. Everywhere on the second floor, I am getting about 300mbps wifi performance. BUT, downstairs, it has been consistently and frustratingly poor in performance. It fluctuates from 5mbps to 100mbps, for reasons that I have been trying to find out with the tech support from Google, but with no success so far. We have been at it for about 6 months now an nobody is replying my emails.

The devices themselves work great and are a breeze to setup. What parents especially should be aware of is that the Parental Controls are easily bypassed. All new iOS and Android devices have MAC address randomization on them so each time they connect to the wifi network they show up as a new device. The only way to control access and usage times on Google WiFi is by manually adding devices to a group. But since these iOS and Android devices show up as a new device each time you would have to manually login and add them to a group daily. Until this is solved DO NOT rely on these to protect your kids.

I have had Nest Wifi since it was released. My house is firmly in the Google ecosystem with several Google Home/Nest units and other Google-branded devices. However, since the release of the 12871.57.12 update, my download speeds have plummeted from ~350 mbps to ~80 mbps on every device. Google support has not been helpful with troubleshooting or suggestions. Factor in the frequent dropped connections to mesh points and disconnects of devices, please please please steer clear of Nest Wifi.

Starts dropping connections after 60 devices. If you have a large smart home, you will be surprised how quickly you get to 60+ devices. We have 75+ devices. Had to replace with a Linksys system that supports 120+ devices. Also you can't separate the 2.4 & 5.0 bands which makes it impossible to connect some older IoT devices. No web interface, no advanced network settings. This system is for smaller "dumb" homes only. Great for your grandparents, otherwise stay away.

One of the worst purchases i've made. Set it up (app took way too long to set up wifi ) and the wifi was working fine. 5 minutes later the wifi stops working, and I was able to connect but the internet would not work (pointless to even connect to). Attempted to trouble shoot and all of a sudden the device couldn't even be found. Tried to troubleshoot that on top of the wifi. Customer service wasn't available to help, so I was left with no other option but to return it. Overall, wouldn't recommend.

I am pretty tech savvy, having built PCs since I was a kid. have tried using this system with two ISPs. CenturyLink routers are incompatible with this. Set up with Starlink was only possible after an hour and a half of troubleshooting and some functionality still doesn't work. So many bugs and errors, confirmed with tech support. Use any other mesh system than this.

If you have any devices in your home that require 2.4G, then look away from this. There is no real separation between the two. Google says that the device will just do the right thing but I can tell you that is not true. Some devices, especially IoT or smart appliances will not connect to it. I tried to have them connect to the same credentials, same settings, but on a "dummer" router with 5G disabled, and it worked perfectly.

We purchased Google - Nest Wifi AC 2200 Mesh System today, and will be returning it tomorrow. Fifteen minutes after the technicians who installed it left, it stopped working. The technicians returned promptly, worked on it, and twenty minutes after they left, the system stopped working again, and would not allow access to the internet. The technicians were very helpful, but the system is a loser.

I have bought this multiple times for different locations. The first house did not work at all. constantly reseting the network. I assumed it could have been the house, which is understandable. I then bought this for another house. I have the exact same problems. I do not understand how this product has such a high ratings. I am throwing it out today and purchasing a new product.

Do not waist your money. My router sits out on top of my entertainment center. It has nothing around it and it overheats every few days. The only way to make it work again is the restart the router and each extender. Sometimes I have to leave the router unplugged until it cools down.