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Customer Ratings & Reviews

$498.97

Customer reviews

Rating 4.4 out of 5 stars with 1808 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,808 reviews
  • Rated 5 out of 5 stars

    Excellent router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router with strong Wi-Fi signal, very happy customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nighthawk modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. Excellent product. Best Buy even price matched which saved me $$. Very much appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear Nighthawk Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The saleperson listened to my needs and recommended just the right router for our wifi needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AX2700

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AX2700 is nice product recommend to anyone looking for modem/router.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    When it works it's great. Stopped working though.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the mostly positive reviews, then I read the negative reviews (which are greatly out numbered by the positive), and I decided to pull the trigger on the AX2700. When I first set it up it was a dream. The dream lasted about three and a half weeks before I started having issues. Said issues included streamed content frequently getting blurry, Call of Duty dropping in the middle of a game, not being able to connect to Playstation Network for extended periods of time (5 - 15 minutes), and my phone switching to mobile data while connected to Wi-Fi. At first I went through the progression of restarting the AX2700. This temporarily fixed the issue. I made it approximately 90 minutes before the issues started to return. I thought xfinity was having service issues, according to them they weren't. Long story short, went through this for a couple of days, switched back to my X-Fi gateway and I haven't had an issue since. I have no desire to pay $14/month to rent my modem/router, but for now the AX2700 I purchased (at $250+) is being outclassed by the rental. With my current experience I can't recommend this product, unfortunately the reliability wasn't there.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement for a rental cable router, and you will save money!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Upset Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To my surprise, it took xfinity over 30 days to schedule an appointment for their employees to run an internet line to my home, then send a rep to my home to set up the internet inside my home. Unfortunately, the rep needed help so he scheduled another rep to set up the internet to the outside line. To make a long story short, that Xfinity installer said the net gear device wouldn’t not work and I should exchange it. I called Best Buy on the phone and your rep said it was nothing that could be done because it was brought to their attention after 30 days.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    WIFE router and modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it it’s a little bit expensive but it’s worth it trust

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see little to no difference in signal coverage compared to what I received from Comcast... disappointing for the money spent

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi RichardA,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 5 out of 5 stars

    Perfect modem for any work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is perfect for house hold and can handle more than 15devices at once with out any hickups.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Loses connection constantly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    currently according to NETGEAR the latest update has problems and loses connection 3-4 times every week. You don't expect to have those problems when you spend $350.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Carlos,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your device: https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the-Internet-what-do-I-do.

      If you need further assistance, you can contact NETGEAR Support by following the previous link's instructions in 'Next Steps' section. Once you’ve registered your product you can email NETGEAR support at [email protected]. Please include your CAX30 serial number in your email.

      Regards,
      NETGEAR Team

  • Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Piece of equipment. A must have for smooth connection without lag. Very impressed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NETGEAR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black good looking , powerful , modern style Router modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router/modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this item has worked great. We don’t seem to have as many issues with our connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing if you want a good wifi range get yourself another plug to reach

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth the Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -1 STAR I bought this modem to replace a Netgear Gateway C7000-100NAS. I upgraded my internet service and the C7000 only delivers WiFi speeds of up to 1.9Gb. The new internet service delivers 2.25Gb and higher so I needed a gateway that would match the internet service. This gateway works fine as a plug an play device, but if you are a techy person like me and want to secure your gateway and network, this device has a very poor performance. Upon setting the encryption standard of WPA2, MAC filtering, access control, and other security features, the wi-fi and internet service would either work ok for a day or so and then it will not allow the devices to connect to the internet or it will stop connecting to the internet right away. I did all the trouble shooting for 3 weeks trying to resolve the problem. I contacted the ISP, Netgear, followed all the troubleshooting steps, changed configuration settings, and after a month, I replaced it with the old gateway. The old gateway has the same configuration settings as the new gateway to secure my network and although it delivers a slower speed, it's reliable and does not disconnect the devices and the internet connectivity works fine. Sad that the C7000 only cost $129 many years ago. I paid almost $500 for a better gateway and now, I am out of $500 as the time to return this gateway has already expired. My recommendation if you buy this gateway is if you experience an internet connectivity issue with this gateway as soon as you plug in, please return it and don't waste your money. In addition to being unreliable, this device has a low quality web interface compared to the C7000. I could have bought a bad unit and it was just bad luck so that's why I recommend to return right away if you experience issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Xfin modem connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and great functionality. Improved broadcast with my new 1.2 gig feed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not reliable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as an upgrade from an older Motorola Router/Modem. This product performed poorly and was very expensive. The signal frequently dropped on both lap top and TV in the two weeks I had it. This was in a smaller environment with few competing devices. I found this unexceptable. I returned this product and reinstalled my previous equipment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade for us, now get whole home wireless signal and 5G now streams at 400MG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PRODUCT REVIEW

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM VERY PLEASED WITH THIS PRODUCT. THE SERVICE AT THE POINT OF PURCHASE WAS GREAT.

    I would recommend this to a friend
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