Customer Ratings & Reviews
- Model:
- CAX30S-100NAS
- |
- SKU:
- 12197568
Customer reviews
Rating 4.4 out of 5 stars with 1808 reviews
(1,808 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.5
Rating 4.5 out of 5 stars
Rated 1 out of 5 stars
Poor lifespan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering price and reviews was confident this product would last a good amount of time. Our internet stopped working and it was confirmed by our service provider to be because of this product failing. Their modem provided internet just fine. This has occurred 2 weeks after the 1 year warranty therefore we will have to purchase a new modem router altogether.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JorgeQ,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these resources: https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the-Internet-what-do-I-do, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Wouldn’t activate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xfinity couldn’t get it to activate. They told me it couldn’t receive their signal. Then i tried calling Netgear before returning it and their service was terrible and unhelpful. I had to return it since i couldn’t get it to work.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TheMovieFan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had a negative experience with activation CAX30S as well as NETGEAR Support and have already returned it. If you decide to repurchase the CAX30S and have any issues, please reach out to us with your contact information to [email protected], and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Totatly Dissatified !!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Netgear requires you to register their products in order to operate. You will also have to pay for support services. Therefore, the product is theirs not yours.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the item because Xfinity cannot get it to operate on the network. I have very little experience with the item other than that.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Not the Best Buy - Avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not a good replacement for an Xfinity modem. Slow. Add added an extender and even slower now. Waste of money.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Not great with Xfinity
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not great with Xfinity, I thought it would work better.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just junk out of the box. I bought this and immediately had issues. I returned it and got another one and same issues. Next day I find out their is an issue with the firmware that caused no connection issues. Don’t waste all day on this like I did
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jonc,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your device: https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the-Internet-what-do-I-do.
If you need further assistance, you can contact NETGEAR Support by following the previous link's instructions in 'Next Steps' section. Once you’ve registered your product you can email NETGEAR support at [email protected]. Please include your CAX30 serial number in your email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Netgear is Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was so excited when i purchased this Modem until they messed up the firmware update after going back and forth with customer service they had to roll back the update and still not functioning correctly I DO NOT RECOMMEND wish i can get my money back....
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi HazemK,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your device: https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the-Internet-what-do-I-do.
If you need further assistance, you can contact NETGEAR Support by following the previous link's instructions in 'Next Steps' section. Once you’ve registered your product you can email NETGEAR support at [email protected]. Please include your CAX30 serial number in your email.
Regards,
NETGEAR Team
Rated 4 out of 5 stars
Nice combo modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is nice because it is the router and modem together. So it doesn’t take up a lot of space.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 1 out of 5 stars
Upgrade killed it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router well until the cable company upgraded the internet service, and it stopped working. Even resetting to factory settings did not resolve the problem. I ended up using another router. I’ve had several Netgear modem routers over the years, but I think this will be my last. The product support just isn’t there
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Techfan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your device: https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the-Internet-what-do-I-do.
If you need further assistance, you can contact NETGEAR Support by following the previous link's instructions in 'Next Steps' section. Once you’ve registered your product you can email NETGEAR support at [email protected]. Please include your CAX30 serial number in your email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The modem/router combo does not live up as advertised.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Dropped internet constantly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had 2 of these modem in three weeks time . Both continue to drop the Wi-Fi constantly. My home alarm kept giving me alerts the Wi-Fi dropped. I use stream sticks for tv and you would be watching and now you lost internet. Retired both. I been using net gear for ever, but now renting with xfinity.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
But something else
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage. Support is a joke. Range and speed are far worse than the 7 year old unit I was replacing. After 4 months of use, I'm throwing it in the trash and buying another brand.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ZHLV,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are experiencing problems with your CAX30S and are considering returning it. When experiencing an issue with range and speed, we recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Maybe I got a lemon ,but I don't think so.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It dropped connectivity every couple of days and after 6 months the hardware failed. Sent it back to get a new one and had to pay to ship back their defective product.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away from Netgear!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the absolute worst modem I’ve experienced and paid 300 for it. Only had it for about a year and the entire thing stopped working. They said it’s a hardware problem, but im pretty sure it’s a software problem. Stay far away from this product!
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Top of the line garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device costs too much for it to have the issues it had. I had to return this product because I was constantly booted off the network daily. I work from home and need a reliable internet modem/router, but this particular one did not meet the standard of reliable.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
NUH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software issues, didn't even work when i purchased
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DVOOO,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble with your device, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Giving out around the 1 year mark
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you sort among 1 start reviews you will note a trend that it appears to be giving out around the 1 year mark which is right around the warranty expiration. I am in the process of trying to get it RMAed, but proving difficult. Extremely disappointing from NetGear and a $300+ modem/router.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy this modem/router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst cable modem router I’ve ever come across in my life. Absolutely would not recommend this product. Dropped out three times in one week losing all my devices and the tech support was a total waste of time.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Sroyal,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot when experiencing a connectivity issue: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Fried after 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would expect to get more than 6 months out of a $380 router. Experienced a lot of choppy internet throughout those six months as well before it just quit out on me. Very dissatisfied.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Adam,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing connectivity issues, we recommend visiting these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
