Customer Ratings & Reviews
- Model:
- CAX30S-100NAS
- |
- SKU:
- 12197568
Customer reviews
Rating 4.4 out of 5 stars with 1808 reviews
(1,808 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.5
Rating 4.5 out of 5 stars
Rated 1 out of 5 stars
unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return it. would not power on. got something else instead
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Miller,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had an issue with your CAX30S not powering on and have already returned it. When experiencing an issue with your device, we recommend visiting this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you decide to repurchase the CAX30S or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Netgear Nighthawk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down before its warranty expired and Netgear refused to replace it or refund me. Biggest waste of money ever.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TamaraT,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. These resources should help you with troubleshooting your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the-Internet-what-do-I-do.
If you need further assistance, you can contact NETGEAR Support by following the previous link's instructions in 'Next Steps' section. Once you’ve registered your product you can email NETGEAR support at [email protected]. Please include your CAX30 serial number in your email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Don’t get this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes in and out way too much. Wish I could return it
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi awil,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CAX30S going in and out. We recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance with your CAX30S, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Bad router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router would not connect to Frontier. I spent over an hour with Frontier support trying to get this router working. Failed every time.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Don´t buy Netgear
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty is 1 year. After one year and a half it broke .. Bye bye $300!
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Nighthawk AX2700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned...did not want to play will with google speakers. Kept dropping connection to them.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi pony,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your CAX30S and have already returned it. When experiencing an issue where your device connections are dropping, we recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you decide to repurchase the CAX30S or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Broken
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a few weeks/months. Very disappointed in product.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BlackSuperman95,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Netgear AX2700 modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it would only run at upload speeds of 25 megabits at best
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi jwbjeff,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you when experiencing slow speed: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Don't buy it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won't work properly after a firmware update. It takes them forever to get us another update.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Anonymous,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your device: https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the-Internet-what-do-I-do.
If you need further assistance, you can contact NETGEAR Support by following the previous link's instructions in 'Next Steps' section. Once you’ve registered your product you can email NETGEAR support at [email protected]. Please include your CAX30 serial number in your email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Don't buy this
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working aft 6 months. Past the best buy return period. Very expensive to not last very long.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Emma,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Returned due to lack of phone line support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot rate because I returned the item without using it. We need a phone line connection, which this modem does not have.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible bad product not something that I would recommend
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for mediacom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work if mediacom is your provider even if they tell you it will
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item stopped working after a month. Would not recommend buying
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Berbanator,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend visiting this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
I could not install this router due to some type o
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not install this router due to some type of security from my internet.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Scam product to get your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than 2 months but past the return period.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn’t set it up, had to take it back.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It probably would have been good, but the app couldn’t find it so I couldn’t set it up. Had to take it back.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DCDA2,
We're sorry to hear that you had problems with your CAX30S and have already returned it. If you decide to repurchase the Modem/Router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after a week of use. Returned it and got an arris modem instead.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst thing i have ever purchased from bestbuy.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Cesar,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your Device when experiencing trouble: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
3rd (and last) NetGear product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tend to upgrade our router when Xfinity supports fast speeds on updated standard. We had been using a NetGear product that supported DOCSIS 3.0, but we needed 3.1 to get the faster speeds. Maybe there are a percentage of these that just don't work. I don't know, but if you search for the problem I had, you'll find other customers with routers that stop issuing IP addresses. I would have probably just let NetGear ship me a new one, but their support people made claims like I couldn't use the same network name as my previous device and that the problem was Xfinity... even though it worked until I changed the network names and passwords. I will never buy another NetGear product as a result of this experience.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friend
