Customer Ratings & Reviews
- Model:
- CAX30S-100NAS
- |
- SKU:
- 12197568
Customer reviews
Rating 4.4 out of 5 stars with 1808 reviews
(1,808 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.5
Rating 4.5 out of 5 stars
Rated 1 out of 5 stars
Total Junk Don't Buy if you WFH
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble from day one with this then the fiasco with the firmware/Xfinity update issue a few months ago. No warranty support, bad customer service and and goes out all the time, slow speeds, horrible from working from home. Shameful Netgear and Best Buy!
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MAMOM,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your device: https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the-Internet-what-do-I-do.
If you need further assistance, you can contact NETGEAR Support by following the previous link's instructions in 'Next Steps' section. Once you’ve registered your product you can email NETGEAR support at [email protected]. Please include your CAX30 serial number in your email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Need a replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had nothing but issues. I want a new one or something to replace it. Can’t get my full gigabits download speed, keeps crashing, having issues connecting to the internet
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Ayaya,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your device: https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the-Internet-what-do-I-do.
If you need further assistance, you can contact NETGEAR Support by following the previous link's instructions in 'Next Steps' section. Once you’ve registered your product you can email NETGEAR support at [email protected]. Please include your CAX30 serial number in your email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Cant get help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the nighthawk router about a month ago now it's not working correctly can't take it back to the store can't get anyone at next gear to respond to me byer beware I paid over $300 for this modem
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Cliff418,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble with your Cable Modem, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Negative Stars...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an expensive paperweight Works great... until it doesn't... and then Netgear customer service is useless... as is Best Buy. Save yourself money and headache... do not buy this product or any Netgear product.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what I expected.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it to install properly, even after many hours on the phone with them trying to help. I finally took it back to the store.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi user859591,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with installing your CAX30S and have already returned it. When experiencing trouble while installing your device, we recommend checking out these resources: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also for activating service on your device with your ISP: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router?language=en_US.
If you decide to repurchase the CAX30S or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No work have problem with internet connection, especially laptops
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Nope
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Go with the one under this one. This has issues, what their tech told me.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not buy this product. Read the reviews- multi faulty units have been shipped- replacement is cumbersome and time consuming- you may or may not get a new replacement - refurbished is possible as per net gear policy! They will not send a replacement unit until they receive the defective unit.
This review is from NETGEAR - Nighthawk AX2700 Router with 32 x 8 DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friend
