Customer Ratings & Reviews

The app is pure junk. It takes minutes to change screens, and you still need to use the web interface for some things. You change settings, but they’ve reset the next time you look. You are constantly told that the router isn’t activated or is disconnected. The unit itself looks great on the shelf, and I wish it worked. I want WiFi6 with 2.5Gb Ethernet ports to feed my MoCA network; by combining the modem and router, I cut out an expensive junction. This is not a working solution. I’m glad some people get this to work for them, but I’ve spent over six hours trying to make it work to no avail. It’s slow and unstable. I went back to a slower modem and WiFi5 mesh system because they’re rock solid and move data faster. The last two Netgear products I’ve tried have been poor quality, and they ask you to immediately fork over more money for security and warranty/service. I’m done with them.

Drops network a lot, good when it’s going, no lag but not consistent. Had to reset constantly

Terrible product terrible set up. No range i would not recommend this product to anyone. Worst tech support ever.

Terrible Ever since I started using this product my internet has been glitchy it's slow it comes in and out of service I'm constantly having to reset this router

Started out as an amazing modem/router combo but like everyone else, it died 6-7 months in. Netgear support wants me to pay for them to support their own product. Hopefully Best Buy geek squad will do something since I bought their service plan. I’m sure Netgear support service will respond to this with their normal copy/paste uncaring message. Reality is I paid nearly $500 for a product that constantly crashes and they want me to pay them to fix it. Total sham!

Works for awhile... but after a year... something went wrong and we have to return it!

Purchased as I could not get my wife's VPN (Cisco Anyconnect) to work with my previous purchase (Arris G36). The same issue existed with this device. Netgear wanted to charge me for support, even after only having the device for 2 days. They also kept pushing some Armor BS which I declined. For a 429.00 device you'd think they'd offer some support, since it claims you get it for the first 60 days or whatever, but they offered none. As much as I wanted to keep this (or the Arris) it was not an option as the VPN just does not work -- I did a deal of research and it seems these all in one devices don't work well, or at all with Cisco Anyconnect.

Excellent product, really good service. Set up was very simple and straight forward

The modem itself works fine. But if you are buying it because it has 2.5gBASE T port then you will be sorely disappointed. This is the 2nd modem I bough, the 1st one took a dump. Both of them did not work at 2.5gbps they kept having problems. I finally bought a 2.5gbps switch and realized that all the problem was coming from the "multi gig " port. Look up CAX 80 multi gig in google and you will realize how many people have problems with this. Netgear knows about it but they are unable to fix it.

Initially, when connecting the Laptop to the 2.5 Gbps port, it consistently cycles between connecting and disconnecting. Additionally, both wired and wireless internet connections frequently drop when using this modem. After troubleshooting for two days, I reverted to my previous modem, which operated without any connection issues. I intend to reach out to BestBuy and Netgear for assistance in resolving this matter.

Overall. This modem was amazing. Speeds went over 1gbps. Abd wifi was a steady over 500mbps, but the wifi would disconnect randomly every 5 min. Returned before the month.

Spotty WiFi service have to run Ethernet for any reliable service.. did work great for the first couple months tho

Works great , easy set up. Upload and download speeds are super fast

Working 100% better than the device I was renting from Xfinity.

Purchased this product based on previous experience. After setting it up all was well for a few months. Than the app couldn’t get into it. It was providing service, but was unacceptable. Called support several times, reset many times, was told to wait for an upgrade to the Nighthawk app. After the upgrade it still isn’t working properly. Doesn’t remember passwords, and won’t allow login. Very disappointed. Going to have to spend another day on the phone. I have purchased their extended support.

After having the product for a little over 30 days, the wifi router integrated in the modem is not working. Netgear Support gave us the runaround. It appears to be a software, hardware of firmware issue. Very disappointing especially for the cost of the product.

I decided i wanted to upgrade my internet to a faster plan which needed the docsis 3.1. I went ahead and splurged on the cax80 but this one is defective. The range wasn't as good as my old c7000 and kept dropping my streaming even after moving it to the same room as my smart tv. Another problem i had was everytime i powercycled it would revert to the network name BROADCOM with the network key 0123456789. After hours with netgear tech support i decided to return it for an exchange since obviously its defective. Hopefully the new one works.

High speeds. No lag. Great upgrade. Would purchase again.

This was the worst purchase I made, I paid almost $500 for this and never really got my money. It was constantly down , had the latest software but never was able to get quality use. I change internet providers . Started using frontier fiber optic, no issues and I use there equipment free of charge. Do not waste you money on this cable modem.

Perfect for gaming and streaming!! Very easy to set up!