Customers are pleased with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, ease of use, range, setup, coverage, signal strength, and user-friendly app. Many also appreciate the added security features. However, some customers have reported connection issues and find the price to be high.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,418 reviews
Rated 1 out of 5 stars
Great until firmware corrupts
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was working great for 6 months and basicly turned into a brick after automatic firmware update. Netgear refuses to assist without buying their premium Gearhead support. I wont recommend buying any Netgear product after dealing with their support
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Archersdan,
Thank you for your review and feedback. Please email us your contact information along and a link to your review to [email protected], and we will be happy to help you.
Regards, NETGEAR Team
Rated 1 out of 5 stars
Very disappointed
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am very disappointed that this product has died after 18 months. I also found the WIFI difficult to set up and not reliable. Not sure what brand I will buy next but I will be buying one from Best Buy.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
TOTAL FAILURE IN PRODUCT AND SERVICE
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Router failed after a few months, Best But has totally failed to address this issue, despite the extended service & warranties we paid for. AVOID BEST BUY LIKE THE PLAGUE
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi SERIOUSLYUNHAPPYCUSTOMER,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. If you are having problems with your CAX80, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 1 out of 5 stars
Would not recommend :/
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the worst routers ever , after toons of hours on the phone with CS still having issues , the features are amazing but it fails on giving good consistent wifi conected and wire conection . Would not recommend this to no one. I made this purchase thanking it was the best router/modem out and I was very WRONG !
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Battle,
Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.
Regards, NETGEAR Team
Rated 1 out of 5 stars
NO QoS, high priced brick!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was told by the sales person this Cable Modem had QoS settings so I bought it... I even returned one because I thought it was broke.... BUT NOW I have a cable modem and NO QOS.
Modem is a high priced piece of garbage and the person who helped me does not know anything. Maybe Best Buy employees should not talk if they do not know.
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi dbmdude,
Thank you for your feedback on the CAX80 Nighthawk modem router. Please reach out to us at [email protected]
Thank you.
Rated 1 out of 5 stars
Failed after 10 months
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This device failed after 10 months. Netgear won’t honor the 1 year warranty. They want me to pay them another $90 even though the product is useless at this point. I will never buy a Netgear product again.
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Matt,
All NETGEAR products come with a 1 year hardware replacement warranty, we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.
Regards, NETGEAR Team
Rated 1 out of 5 stars
poor connection. Poor setup.
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
slower and worse connection than my 10 year old device. Poor setup. Constantly loses connection or won't connect to certain devices in the first place. Would not recommend.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 1 out of 5 stars
Not reliable.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Netgear usually makes a really good product. The piece of equipment doesn't fall in that category. Mine worked for about 30 minutes and then bricked. It wouldn't reset. All the lights just blinked. I ended up with another Netgear router and it worked fine. I wouldn't recommend the AX6000.
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi neoclone13,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Cost alot and already has quit working
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worked great for about a year and half then did a firmware update and has quit working ever since. There seems to be an issue with this combo if you go on the netgear forums.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
STOPPED WORKING DO NOT PUCHASE
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After almost 1 year stopped working. For almost 500 bucks a replacement should be automatically provided. Also, stopped working means it would no longer connect to the internet although my service was operable.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
A pretty brick
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased and brought it home to have for an install appointment. The unit did not work and was told by the install technician that it was the second one that day he had seen that was dead out of the box. Same model and it was something he had seen quite often.
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Mgraves,
Thank you for your review and feedback. If you are having problems with your CAX80, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 1 out of 5 stars
Weak signal
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm giving this CAX80 a 1 star because of the range is horrible. I have 1 GIG service and my old Router did just fine on Range now my Ring devices say weak signal with the CAX80
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Modem stopped working in 18 month
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worked for one and a half year. Warranty is only one year. Stopped working right after warranty expired!
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi FirdavsN,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your CAX80. When experiencing an issue, we recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to access the latest downloads and user manuals, and join our community. If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having. We recommend that you use only official NETGEAR support resources.
Thank you, NETGEAR Team
Rated 1 out of 5 stars
What has happen to Net Gear "its junk"
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
it did not make it past 9 months and Net Gear will not respond to request for servicing, it has gone brick..no response ..only the power light comes on ,research has reveled I'm not the only one either .
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi crasher91,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.
Regards, NETGEAR Team
Rated 1 out of 5 stars
worked great, then nothing.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
worked great for a month, then it wont stay locked to either upstream or downstream channels. replacement is on the way we shall see if it lasts longer than 1 month.
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi joseph,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you continue to experience any issues with the replacement, please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.
Regards, NETGEAR Team
Rated 1 out of 5 stars
Home Network equipment doesn't to be a puzzle
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Returned due to being unable to connect and use it without the use of a proprietary mobile app and an account.
If you decide to repurchase the CAX80 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 1 out of 5 stars
Piece of crap
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worked great when purchased in 2021 and ever since January 2023 it’s been just awful. High ping rates and tons of drop signal. I’m about about to hit it with a golf club.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Terrible product, avoid
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is garbage. We've had to return once, the 2nd one broke in less than 1 year, and with the booster have spent close to $1000.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Complete Garbage
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Complete garbage. Internet would go offline throughout the entire day. After numerous calls with NETGEAR support, and numerous power resets, I had enough and returned the device.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
NO. Netgear failed
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had everything setup Wifi was good middle of streaming a show or in a game match and router would just reset for no reason. Very frustrating.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.