Customer Ratings & Reviews

Hi Moonpie,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing an issue with devices disconnecting, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.

Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking out these resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.

If you need additional resources or assistance, please email us at [email protected] with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team

Hi Pete,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing a wireless connectivity issue with your network, we recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.

If you continue to experience any issues, please reach out to us at [email protected] with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team

Hi Rickyer470,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources to address the speed issue you are experiencing: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.

We also recommend ensuring your device is on the latest firmware, released as recently as 4-17-23 if you have not done so already: https://kb.netgear.com/000065623/RBR860-RBS860-Firmware-Version-7-2-4-93-4-2-5-for-APAC-Region-Only.

If you need additional assistance or resources, we'd love to hear from you. Please email us [email protected] along with your contact information, and we will be happy to help you.

Regards,
NETGEAR Team

Hi BrianU,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RBR860S and have already returned it. When experiencing trouble while installing, we recommend checking out these resources: https://kb.netgear.com/000061613/What-should-I-do-if-I-m-having-trouble-installing-my-Orbi-WiFi-System?language=en_US, and also: https://kb.netgear.com/000058260/Why-can-t-I-log-in-to-my-router-using-the-Orbi-App.

When experiencing connectivity issues, we recommend checking out these troubleshooting resources for your device as well as with a NETGEAR Modem: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.

If you decide to repurchase the RBR860S or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

Regards,
NETGEAR Team

Hi mnmis,

Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RBR860S and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, please email us your contact information to [email protected], and we will see what additional help we can provide.

Regards,
NETGEAR Team