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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4 out of 5 stars with 6 reviews

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67%
would recommend
to a friend

Customers are saying

Customers praise the 12 Channel Wired DVR with 4 Wired 4K Ultra HD Spotlight Cameras and 1TB Hard Drive for its easy installation and great video quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Home watch

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, wide angles , and really great range for a security camera.. I do wish the app for your mobile device worked a little better.. it takes some time for the cameras to load up when you open the app.. which could cause you to miss something in real time.. overall Im satisfied

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thanks for the review and for the feedback. Typically if there is an issue with the cameras loading on your mobile device or with streaming, this indicates there may be an issue with your upload or download speeds. This can be at the DVR location or at the location where you are remotely viewing. Please check your Internet speeds to ensure you are meeting the products minimum recommendations. Keep in mind that all other networked devices on your network draw from the same upload and download speeds, so your DVR may not be getting the dedicated speed it needs. If you continue having an issue, please visit support.nightowlsp.com and you can use the live chat feature to speak with an agent and they will help resolve. Again, thank you for the positive review and for being part of the Night Owl family.

  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Photo, video

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well. Good quality, excellent handling, good driving.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, video is great quality. We're glad we got these cameras!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Night Owl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good clarity. Night vision is also very good. Would recommend product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never got to install it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got to use this product and had to return it to the store because it was wired and they couldn't install it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst support ever

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst support ever, not only they do not answer, when they do, they simply ignore you. Information available in their portal is insufficient. Cameras cannot be moved to an appropriate position if you want a slanted/sideways view.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We sincerely apologize for the issue you have been experiencing and support you have received. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.

  • Customer reviews from nightowlsp.com

    User rating, 4.7 out of 5 stars with 153 reviews on nightowlsp.com.

    See all nightowlsp.com reviews
    nightowlsp.com
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