Customer Ratings & Reviews

I bought this 2 weeks ago. When I first set it up it worked, and worked as it claims. Then 4 days after it wont connect to push notification. Having the system notify you when there's motion detected when your not home is the whole idea. I have tried uninstalling and then reinstalling, but the same thing. I read the reviews on this product and it sounded good. Now that I'm having troubles I'm finding a lot more bad reviews. I wish Id did a little more research before buying this product. My advise, if your looking for security cameras Night owl would not be my first choice!!!!!

This system was super easy to setup, minus running the wires from dvr to cameras. Quality is amazing, more than I ever expected, so good in fact I ordered 4 additional cameras to complete the system. Was on sale when I purchased , which made it even more of a bargain! Don't pass this system up, it's worth the money.

Have not seen what it looks like after dark but if it is as good as the day pictures then I would rate it as very good. Just installed today.

I found the Night Owl security system to be very fairly priced and installation was a breeze. Granted, the screws supplied to mount the cameras left something to be desired but that was a very minor problem. The hardest part of installation was crawling under my mobile home (no attics) and running the cables up through the floor. Everything else went exactly as described in the easily understood instructions. The quality of the 720p video is excellent. Night vision is great, very detailed. Playback is as easy as one could want. I highly recommend Night Owl to anyone who wants extra security.

Owned for a few years now, have held up outside just fine. Video quality was exactly what i was looking for, would recommend night owl cameras.

I purchased based on reviews. Just needed a simple system to watch my front porch and cars because of a few break ins in the neighborhood. I got out of the box started installing it. No camera's would work. Chatted with customer support told me the power splitter was bad. To submit an email and they'd send one out. After that I discover a camera cord is bad as well. Submit online. They tell me to call. I call in and after 45 min on hold they are no help. This is going straight back to best buy for another system.

I bought this 4 months ago and it hasn't let me down. The mobile app for Android is wonderful and is very responsive. The video clarity is really good and the motion recording works very well. Documentation was easy to follow; Night Owl puts in the effort to ensure a good customer experience. I can't say how the cameras would work outdoors as I'm forced to use them indoors but I'm sure they handle the elements without issue. The internal hard drive noise can become noticeable during periods of heavy recording but it's not annoying or distracting. I really wish the DVR could stream video to web browsers other than Internet Explorer; if using IE, you are forced to use an antiquated ActiveX plugin. The mobile app is much better for remote viewing. It's still early to tell if the system will fail or have issues, but so far, so good! I'm really happy with this system. I've owned other systems from other brands and this has been the best.

This is my first security camera system. I never knew it was so easy to pull up the videos of any date and time for review. They can be speeded up or slowed down for a closer review. I really am liking the system. The cameras have good resolution but the viewing angle is not the 70 degree they advertise. Mine are closer to 60 deg. I plan to find at least one more camera that has a wider angle for my main overall front yard camera. You might as well order longer wires for the cameras or get some Cat5 cable which is easier to run.

Dvr works great,cameras record really clear during the day, at night they record ok,but really disappointed with the knight owl hd app and customer care wait time. Only reason i bought this system was because they advertised push notifications through their app, after been unable to set up the motion alerts I called hem up and after 35 minutes of wait time finally i was conected to a representative, he helped me set up the email alerts and told me that push notifications stopped working more then a month ago. Motion Email alerts take 3 to 5 mins to be received,but i wanted push notifications because those are received instantly,i want to be able to monitor motion as it is happening and not 5 minutes later when the intruder might be gone, so for this reason and because app drains battery in like 20 mins even when app is just running in the background. I WILL BE TAKING THIS SYSTEM BACK TO BEST BUY TOMORROW MORNING and buy the hd swann system insted.

My system has been up and running for over a week. Although, there was an issue with one of the cameras in which I contacted Night-Owl Customer Service/Support via their website. With no hassles, they were quick to respond and shipped me a free new replacement camera immediately.

got my system real fast from Best Buy, took a few hours to run cables and had the cameras up and running in about 6 hrs, not real fond of installing this kind of stuff but when a local guy wanted $2200.00 to do it, you know the drill, all went well and would tell anyone to give it a shot if you have the time, so far so good, Thanks for making it easy

As others have posted, the hardware is decent and easy to hook up. The software s u c k s big time though. Not long after getting the system I needed to get a section of video off the system to help resolve a shoplifting situation in my store. Very challenging! Just getting the file downloaded is very non-intuitive. The system does export a file, but good luck using that file anywhere. It claims it's standard H264, but it cannot be recognized by anything, even VLC. Eventually after a few (!) calls to tech support I got someone who knew of a converter program that would let me convert the "standard" export format to something I could bring into a video editor. Two other techs knew nothing about this app, so not only are they super challenged on the technical front, but they don't share info between their phone people. That app wasn't available on their downloads section, I could only get it via a DropBox link the tech sent me. So professional! The app is PC only. I'm a mac user, thankfully I have access to a PC, I was eventually able to get the video converted. What a ridiculous hassle though. The converter app works fine, but why is that even required?! I write software, that app has the look of something someone put together in an afternoon. No doubt someone had a developer throw it together due to complaints from callers like me. I'm selecting "yes" to will I recommend the product. But that yes is with a VERY qualified warning about the frustration you WILL experience using the software. I suspect that video systems that aren't c r a p cost much more, so I guess I got a deal? Whatever, be prepared to put in time and accepting shortcomings if you take the leap with this product.

To start this out, I'm basing my 1 star review on the fact that the system is obviously useless without power... Setting the system up and accessing the DVR was very easy. I usually keep my Night Owl app open on my computer at work all day so I can see whats going on all the time at my house. Yesterday it wouldn't connect so I had to troubleshoot the issue when I got home. The system was plugged into a UPS surge protector with other devices like my Router and Switch plugged into the same Surge strip. Everything was getting power except for the Night Owl DVR. I tested the power cord to another device and it worked so I knew it wasn't the cord or Jack. It appears the DVR's power adapter within has failed and couldn't had been from lightning because it was on a surge strip. I reached out to Night Owl support and opened a ticket and because its been over a year, they don't want to fix their system. I feel like this is something that should be warrantied a little longer than a year because of it being a security system and the fact its not cheap. Maybe at least 3 years from purchased date.. $100 a year seems like an average cost to justify it breaking and not having a warranty in 3 years. This is ridiculous to me because I spent $350 on a system I thought was going to outperform my P.O.S Zmodo DVR which even after 6 years still works and just became my back up DVR.. Pretty sad. I can understand if a camera goes out, but when the whole system doesn't work then its completely useless... Good Job Night owl, not only have I referred people to use your product, I will make sure they stay away from your product too.

Did the job I expected it to do. Interface could be better. Great product for the price. App worked great.

I had my system for almost a year before I noticed issues starting to happen. I am not sure if it was software upgrades or what, but over time things just got worse and worse, to the point of the whole system failing. I recently had the issue of my cameras clicking repeatedly, and the image going in and out. So I went to check the DVR, and it was so hot that it burnt me. So I disconnected everything, and even the plug was really over heated. I called tech support, and their instruction was to plug it back in and see if it gets that hot again, and call them back. I did not do this! Why would I risk burning my house down? So I called back the next day and a new tech confirmed they should have never told me to plug it back in. That is was crazy for him to tell me that. Since my DVR is out of warranty, they said you can just buy a new one. But after this one nearly caught my house on fire, I will not be purchasing another DVR from Night Owl. Seems like they would want the malfunctioned product back before something worse happens to another customer. WARNING! WARNING! WARNING! WARNING! FIRE HAZARD! Please check your DVRS and make sure they are not running super hot!

Excellent cam's and the tech support team are amazing they walked me thru every step, their incredible my brother purchase his cam's also and very happy thanks Naomi supervisor tech team You guys are the BEST!

I bought this thinking is the best for my home and my family. I thought i would have a piece of mine. Only headaches. I called to program this on my mac and they did not know what to do. The cables are cheap, had to call a friend of mine who does surveillance system himself and he told me there is not much he can do,we called customer service and they did not help at all. The guy did not know what to do. We bought Ethernet cable but still not the best system, We called to add another camera from another company which it was a great camera and they told me only their camera works. Already one of the channels don't work. The camera on my back yard is 24/7 black and white. Dont know why. Lot of times I cant use my iPhone when Im away to see my home. Soon I'm getting another system with my friend and use this one for minor surveillance.

BOUGHT 720 HD RETURNED FOR 1080 HD SINCE WAS ONLY $20.00 MORE

The packaging and the product look good. The printed instructions are all but non-existent. Videos do not include trouble shooting. My password allows access to my account, but not my cameras. I have call tech support many times and they are not there. 24/7 tech support is simply untrue. I regret purchasing this system because of poor support. Best Buy should tell people.

Purchased this camera set in October was happy with product at first come December, 4 of the cameras night vision went fuzzy and hard to see no longer had the quality picture at night I had before, called Tech support and left a voice mail no returned call, called back next day waited on hold for a hour, finally was able to talk to tier 1 support explained what was going on and sent in pictures tier 1said they did not know what happened or why I was having the issue and said that tier 2 would call me back in 24 to 48 hours never received a call back. Called back waited on hold never spoke with anyone again, Very unhappy will never buy again.