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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 496 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the protection, price, easy installation, and multiple devices features of the 360 Premium Antivirus Internet Security Software. They appreciate the excellent real-time protection, reasonable price, easy installation process, and the ability to protect up to 10 devices. However, some customers have concerns about the auto-renewal feature and have experienced issues with downloading the digital version of the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 496 reviews
  • Rated 5 out of 5 stars

    Time saver and money saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for renewal. Its neat that they get you the code immediately and you can start setting up right away. Had somw trouble with Norton not wanting to see it as a renewal even if its the same plan I had previously. So I had to activate and redownload on each device.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind. I’ve always used Norton since the mid 90’s.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing, Firewalker! That’s incredible—you’ve trusted Norton since the mid-90s, which really speaks to its reliability over the years. Norton 360 Premium is a great choice for peace of mind, especially with coverage for 10 devices, plus features like VPN, Dark Web Monitoring, and scam protection that go beyond traditional antivirus. norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    10 device Norton 360

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Norton 360. Really good price at Best Buy. 10 device great value. So much cheaper than Buying on Norton website with auto renewal.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price, Vpn

    Rated 5 out of 5 stars

    VPN, Password Manager - Great Features!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the VPN and password manager features. Excellent value.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Vpn

    Rated 5 out of 5 stars

    Security for all devices.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps files and computers secure. I use the VPN and encourage all of my family to do the same. I love the regular updates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet Provider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the protection and the how easy it is to work with!!!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback, Dawn! We’re thrilled to hear you love the protection Norton provides and find it easy to use. Simplicity and strong security are exactly what we aim for, so your experience means a lot. Your review will definitely help others looking for hassle-free, comprehensive protection! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All good with product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good with thw product so far. Recommend to all

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Awesome antivirus with VPN

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best antivirus i am using since last two years. Nonissue said identified and works smoothly in backend without any issues. VPN is also a good add-on with good network speed. Highly recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Chrome OS

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for the VPN on my chromebook I bought in 2023. It works better than other VPN for Chrome OS.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for sharing your experience! We're glad to hear Norton 360 Premium is working well on your Chromebook and that the VPN is outperforming others you've tried. It's great to know it's delivering the security and compatibility you need. We appreciate your feedback! norton_us

  • Rated 5 out of 5 stars

    Norton 360 Premium

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this product for many years and come back to it every year

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi there,
      Thanks so much for your continued loyalty to Norton 360 Premium! It’s great to hear that you keep coming back year after year—it really speaks to the product’s reliability and effectiveness. We’re glad it continues to meet your needs and provide trusted protection across your devices. Appreciate you sharing your experience! norton_us

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best Buy best price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It turns out Best Buy was the best price without being locked into a renewal contract. I would recommend this transaction to save money.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    A great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great buy for 10 devices. It’s probably the best investment you will need when buying a new computer. A must have to protect you from viruses.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not as reliable as it used to be; pushes Lifelock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been purchasing this product since the 90s. However, recently the format has changed. You must choose your layout (classic or new). They are now tied to other products (Lifelock and some others) where you must periodically decline purchasing those items as well. You cannot bypass a Smart Scan nor keep your firewall settings from getting overridden by Windows/Microsoft. It has failed to prevent malware and virus (as has Malware Bytes) many times that another product has detected and removed. if they do away with password manager or change it, I will not purchase this any longer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My fav tech site

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Website is very user friendly. Very easy to navigate. Customer service is awesome. I love shopping at best buy.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our customers! norton_us

  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for renewal of protection instead of going through Norton and paying 3x the price

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback!
      We’re thrilled to hear you’re satisfied with Norton 360 Premium and found great value through Best Buy. It’s true—retail purchases often offer significantly better pricing than direct renewals, and you still get the full suite of protection across all your devices. Thanks for highlighting this smart tip for others looking to save while staying secure! norton_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well - nice to use on multiple devices. Convenient downloads.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can use it up to10 devices. It’s a good value for the money. I was able to put it on all my devices and my grandchildren

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great price, easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was great and it was easy to install. all of my devices are now protected for another year.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, excellent price and simple to upload

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Products works really great. Don’t expect any extra to what you paid for. Easy install just follow step by step instructions.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

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