Customer Ratings & Reviews

Replaced my logitech smart remotes after they discontinued - much cheaper, works great, and easier to program. Also, works with Sonos, so that's super helpful

The remote is kind of a pain in the butt to program. I wanted to use this remote for my smart TV and my soundbar and you have to download an app to program it. To program any of your applications to the quick select buttons is a very poor design. It uses a mapping system to find the app you're looking for.

The best universal remote for my Roku - still couldnt use with my soundbar

Confusing instructions to program the remote. Do not recommend.

Advertise that it would operate my fire stick, and TV both. Very disappointing, I could not turn the TV on with the remote, but it would turn it off and the home button would not function properly for the fire stick.

easy to pair up to TV. has all the feateures to properly operate my samsung smart tv. lost the original remote, this is a great replacement.

I don't have cable or satellite so most of my viewing is done streaming on UtubeTV. Overall this is a good remote for streaming. I hate the Samsung remote that came with my TV and this one is much easier to use. Also controls my DVD player.

No keypad. Limited really to 3 devices (TV plus two others)

This remote is easy to use for almost all the streaming apps. available . All what you have to do is downloading the application to your phone and follow the instructions

A little tough to figure out at first, but so far so good.

It works. A little challenging to get to work . Repeated steps several times.

So grateful! My dog destroyed the remote to my Samsung Smart TV. Best Buy solved my problem by having this little beauty that works as well as the original.

Thus had worked as expected and beyond, super easy to set up. It’s working my sound bar My Samsung tv and my Apple TV. It is just the right thing.

The instructions were useless You then scan the QR code and it gives you directions to sync a remote that's not the one we bought. When I did finally get to sync the remote we need the old remote to move forward. If the old remote is dead why else would we need a new one. How does this step help or make any sense. So if you're in the market for a back up emergency remote be something goes wrong this is the product for you. Otherwise don't waste your time or money.

Best buy is always my first choice when it comes to buying any kind of technology. Because its always a simple and easy process. 10/10 customer service .

Worked fairly good for our television. Not the best remote but not the worst. Was a bit difficult to pair.

Worked fine but programming was too limited to be useful. Ended up in garbage. Jus tone more simple layer of option in macro programming would make all the difference in it being a great value.

I should have believed the negative reviews. This would not enter a TCL/ROKU TV into the devices, even though it could control the TV. Without the TV in the devices, no activities. After an hour with tech support, they had the same issue, called it a bug, and said return it to BestBuy. Good idea, poorly implemented.

A simple universal remote. I bought for a nice lady very easy to use. They even had a number to call for a headache free set up. Solid purchase.

The remote did not work as intended (control a smart TV and a receiver). The remote requires the use of a separate phone app to set it up. The app is convoluted and relies solely on some "AI assistant" to adjust any remote settings or simply make the remote work. The "AI assistant" is riddled with bugs and is not able to set up the remote, defaulting to forcing you to set up a "macro" but this would only work if the commands actually did anything on the first place. Only regret is that I couldn't return this unit fast enough.