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Customer Ratings & Reviews

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Customer reviews

Rating 3.4 out of 5 stars with 101 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

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Cons mentioned filter

59%would recommend to a friend

Customers are saying

Customers praise the Alpha Flex Series Screen Protector's ease of installation and the protection it offers for the Samsung Galaxy S21 5G. However, many express disappointment with the screen protector's quality and durability, citing issues with scratches, bubbles, and difficulty during application. Some users found the product's quality to be subpar and prone to damage. The installation process was also a point of contention for several customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 101 reviews
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Waste of Monday

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept but the product itself is very bad. I have installed several screen protectors and have never had the results that I had with this one. Really liked the alignment tool and the instructions but was still left with air bubbles throughout the screen. I'm a huge fan of the Otterbox cases, for every Samsung phone I have owned the Commuter and Defender cases have protected my phones but this screen protector is just horrible.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Failed Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After attempting to install this onto a brand new phone, I was shocked to find out that the product left my phone's screen looking scratched, dotted, and swirled. This is not an Otterbox product I would recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 2 out of 5 stars

    Poor Instructions. Not wild about product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions probably should be more clear or maybe they should rethink their adhesive. I really don't know how many "layers" this protector is. When I pulled off the temporary dust protector, the first plastic layer came off with it. Then there is a thicker/harder layer that was super difficult to separate from the remainder of the packaging. It was so difficult to remove that this layer actually tore. Now my new screen protector on my new phone looks terrible - like it has already been beat up. What a waste of money! Very disappointed. The brand I wanted was not in stock so I settled for this, assuming that Otterbox would make a good product. Maybe it is a good product after all. Maybe it is just a fluke in packaging. Who knows.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello!

      We're sorry to hear about the damage to your Alpha Flex! We appreciate your feedback about your trouble with the application films, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, feel free to call us at 1-855-688-7269, and we can get you helped out with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Quality

    Rated 3 out of 5 stars

    Seems harder to put on than glass

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept (included a plastic guide for easy allignment), yet still difficult to keep screen clean. Even took it back and the cellphone person at Best Buy had a hard time putting it on as well. Seems like these flexible plastic ones are harder to put on than glass. Not sure about how this compares with durability compare to glass yet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Screen Protector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After removing all contaminates, I thought it was ready for the screen protector. But, something was still on the screen, and now I have one bad spot still on the screen. Easy to put on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product. Didn't fit my needs though.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it is a decent product. However, I could use my magnetic car holder or wireless chargers with it. The product itself is sturdy and well constructed. If you don't need wireless charging or use of a magnetic holder, this is a great product.

    I would recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 2 out of 5 stars

    Tears Easily

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This screen protector tears easily in your pocket.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Screen Protector

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Screen Protector - does what it should What more do you need to know - laid down nice and flat - no issues using the screen with this on it.

    I would recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 2 out of 5 stars

    Not a durable protector on edges

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alrighy for what it's intended. Though dont put anything on the phone without a phone case. Put a controller attachment on it without a case and messed up edges of the screen protector. Tried to replant the protector but only made it look worse. Not a durable screen protector when it comes to the siding. Didnt last long at all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be better, I've bought a couple of these for my new phone and had to throw away the first one because of how many bubbles there were due to troubles when initially applying the thing to the screen itself (it didn't like to peel away from the applicator rig very well and would sometimes peel away from the phone itself. But After learning from the first and applying the second one I still have issues with the fingerprint scanner with repeated "make sure your fingerprint reader is clean then try again" prompts but the face ID works fine and I have no issues with it peeling away from the screen once fully applied.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and thick, great protection for my new phone! Only thing was that it was a little difficult to put on. I'd never had to put a screen protector on before, and with vague instructions, it was a challenge. Once it was on though, TERRIFIC!

    I would recommend this to a friend
  • Cons mentioned:
    Bubbles, Scratch resistance

    Rated 1 out of 5 stars

    Do not waste your money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if i could give this negative stars i would. the concept was great however there were several bubbles that i couldnt get to go away, i rubbed one a couple times going towards the edge of the phone and it looked like it was scratched (on the inside.) you only get 1 try and now i am out all the money i paid for this. (email to otterbox & no reply) I highly do NOT recommend this screen protector

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're so sorry to hear you've had such a discouraging experience with the Alpha Flex Series Screen Protector in terms of the air bubbles and subsequent scratching that occurred while trying to work them out. Not sure of what email address you were attempting to reach us through, but here's the link for you to put in for a brand-new warranty replacement!

      https://www.otterbox.com/en-us/warranty-claim

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Good but messes with fingerprint scanner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that my screen is protected but I feel like it affects the accuracy of my fingerprint scanner. Maybe that's with every screen protector these days but I almost want to just take it off the phone. The system of putting this screen protector on was user friendly. I had a few tiny air bubbles at first but they have disappeared now.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Screen protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did get dents in pretty easily, but my screen is protected well with it. I'd say a decent buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bubbles

    Rated 1 out of 5 stars

    Stick with their cases

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and returned. Followed instructions which were pretty easy for placing the screen protector. However, I ended up with a lot of micro bubbles which didn't go away after days of use. The finger print also didn't work with the screen cover.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not pleased with this. There is ripples and denta in the screen protector, it looks like it is starting to come off in spots and I've had less than 2 weeks, no drops or anything. Not sure if it's a bad one or what. Typically very pleased with Otterbox accessories

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy install and good quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the first time I buy a OtterBox screen protector. I like how easy it was to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use.and it was easy to find it at the store.

    I would recommend this to a friend
  • Cons mentioned:
    Installation, Quality

    Rated 1 out of 5 stars

    Don't buy this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protector failed to install even after following all the instructions. The screen protector did not stick to the phone surface. Poor quality control.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're very sorry to hear of your discouraging experience with the Alpha Flex Screen Protector. We trust a brand-new warranty replacement will give you no such trouble staying attached to the display of your Galaxy S21 5G going forward, so feel free to set things in motion using the following link, and we'll be glad to help get one in the works!

      https://www.otterbox.com/en-us/warranty-claim

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent protection for Galaxy S21 5G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for my new Galaxy S21 5G. No instructions were included or referenced but was similar to prior Alpha Glass. I liked the Alpha Glass for my previous Galaxy S9+ but could not AG for the S21 5G. Time will tell if the AF provides similar protection. Thank you.

    I would recommend this to a friend
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