Customer Ratings & Reviews
- Model:
- 77-54817
- SKU:
- 5930959
to a friend
Customers are saying
Customers are delighted by the Alpha Glass Series Screen Protector's ease of application and its ability to protect their phone screens. However, many users experienced issues with the screen protector's durability, resulting in shattering or cracking. Significant problems with touch screen responsiveness were also reported, making it difficult to use the phone. Incompatibility with certain phone cases was another recurring concern.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen protector
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Screen Protector on 11/30/18 along with the Galaxy S8 and the Otter Box Defender case. I have never dropped my phone, and it is still in excellent condition, however, this screen protector has been frustrating from day one. It seriously limits touch screen responsiveness. Today, I noticed that the screen protector had literally shattered. I have no idea how or why, as I have never abused it. I feel like having it for less than two months is certainly not a long enough life span given the rather high cost of the product. I would not recommend this protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jds73,
We're so sorry to hear that your interaction with this Alpha Glass has not had the happy ending that you were expecting! It sounds like that screen protector might have been struggling with an alignment issue, which resulted in some minor touch sensitivity issues. Regardless, we would love to set you up with a warranty claim, since your current glass sacrificed itself while protecting your phone. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll send over a brand-new Alpha Glass, along with some application tips to ensure seamless security going forward!
Best,
OtterBox Customer Service Team
- Cons mentioned:Touch response
Horrible reduction in touch sensitivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculously expensive. This glass has reduced touch sensitivity to the point that I feel like throwing my phone. It causes the wrong item to be chosen when you are just trying to scroll. Texting is virtually impossible because you have to almost crush it to get a letter to be chosen and then it is often the wrong one because your finger is all spread out across the keyboard. I would NEVER buy this again. It may protect, but it makes the phone almost impossible to use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kayd,
Yikes, sounds like that Alpha Glass is putting your fingers through a soul-crushing workout! We sincerely apologize that your touch sensitivity seems to be so reduced - it sounds like the screen protector could be misaligned or slightly off. We would love to smooth things over with a warranty replacement, so please feel welcome to call our awesome Otters at 1-855-688-7269. They'll hook you up with a brand new Alpha Glass that we're positive should provide functional protection going forward!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Compatibility
Reduces Touch Sensitivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed the Alpha Glass on my Galaxy S8 and it worked fine but once I installed my Otterbox case in conjunction with the glass, the screen wouldn't respond. You would think that Otterbox's products would work together, but they don't.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there iSlappy,
We're sorry to hear that this Alpha Glass seems to be having trouble making friends with your OtterBox case! This is definitely strange, as the Alpha Glass is engineered specifically to work in conjunction with all OtterBox cases, besides the Strada series (due to the folio cover). Our Otter detectives would love to take a closer look to get to the bottom of this, so please feel free to call them at 1-855-688-7269. They'll investigate this further and make sure you have the functional screen protection that you deserve!
Happy Holidays,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Terrible protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps popping off, fingerprint magnet and doesn't stick...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi BLJ703,
Here at OtterBox, we only enjoy "popping" when it involves a tasty movie snack! We apologize that your Alpha Glass keeps coming off - it sounds like there could be a misalignment or installation issue going on. If you're willing to give this another go, our Otter team would be happy to send you a replacement screen protector - we're confident that with the proper installation, the Alpha Glass should keep your Galaxy S8 safe while also providing full functionality of the device. Please don’t hesitate to give us a quick call at 1-855-688-7269, and we'll set you up with a warranty claim. Additionally, feel free to check out the link below for a helpful application video!
https://www.youtube.com/watch?v=WrWOqNtFpYc
Regards,
OtterBox Customer Service Team
Excellent screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This screen protector is a little pricey, but it does it's job and hasn't left my screen with any residue
I would recommend this to a friend- Cons mentioned:Screen protector
Cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not last 3 weeks. 3rd week the screen cracked. You have to press hard to function your phone. Cannot return past deadline. Now I'm stuck without a cover .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi tazs,
We're very sorry to see that your Alpha Glass cracked while protecting your Galaxy S8! However, we're glad that it fulfilled it's destiny and sacrificed itself for the safety of the phone. We have an excellent warranty here at OtterBox, so please feel welcome to call up our representatives at 1-855-688-7269, and they'll gladly send you out a new screen protector! We're confident that the Alpha Glass will keep your device protected for a long time going forward.
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Touch response
Terrible Screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. The screen protector does not fit well on my phone. Also, this screen protector messes up touch sensitivity of the phone screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Se33,
Uh oh - sounds like this Alpha Glass is suffering from a misalignment malady! We sincerely apologize that this is happening, and our Otter medics would love to jump in and help out. Please don't hesitate to contact them at 1-855-688-7269, and they'll start a simple warranty claim procedure. You'll be back to healthy device security in practically no time at all!
Best,
OtterBox Customer Service Team
It broke while being installed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I watched my husband put this screensaver on and from what I could tell he was not using excessive force and it cracked! I prefer the old Otterboxes that were all one piece. The seperate screensaver is an epic fail!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Angie,
We're so sorry to hear that your Alpha Glass cracked during installation! While the screen protector adds an extra layer of fortified security on the phone, it is still made of glass, and can be slightly more vulnerable before it is adhered to the phone screen. Not to worry - our amazing Otters will gladly send you the screen protection you deserve by processing a warranty claim! If you're willing to give this another shot, please feel welcome to give them a quick call at 1-855-688-7269. They'll order you a new, replacement Alpha Glass with ease and haste!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Compatibility
Read the fine print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product page does not tell you that this product is ONLY compatible with the Otter Box case. I have a Speck case, and the glass broke when I reattached the case. The $7 screen protector from Home Depot of all places fits and works fine, but the $30 Otter Box one won't fit without their case...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Felli,
We're truly sorry to hear that this Alpha Glass didn't get along so well with your phone case. Regrettably, we are unable to test our products with third-party accessories, so due to different dimensions and specifications, unfortunately sometimes we cannot always guarantee a perfect match. If you have any additional questions that we can tackle, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always on the front lines, ready to help out!
Best,
OtterBox Customer Service Team
Glass is horrid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This glass(plastic) Cover is terrible it does not allow the cover to close completely. It lifts up a little and does not stay on the phone.DO NOT WASTE YOUR MONEY
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi LarryD,
Yikes - this definitely does not sound like the seamless experience that we had in mind for that Alpha Glass! We so apologize that your screen protector is having trouble performing at peak levels, and our friendly Otters would love to rectify this situation with a warranty claim. Please feel welcome to call them up at 1-855-688-7269, and they'll send you a brand-new Alpha Glass, along with some application tips and tricks to ensure stress-free security going forward!
Best,
OtterBox Customer Service Team
- Pros mentioned:Ease of use
Easy to out on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to put on it the fingerprints have to be with wiped constantly.
I would recommend this to a friend Dont waste money or rewards
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I knew this did not have good reviews but i had rewards and discounts to use and really wanted to try it so I did. It fits the otterbox case beautifully, however, its completely useless. Its sensitivity is lost over the next couple of hours and even if you adjust it various times it doesnt help. I dont even understand how this is still being sold. I ended up buying one from amazon. You do you but honestly youve been warned. You are wasting money
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Vinacat,
We're truly so sorry to see that this Alpha Glass had some trouble connecting with your infinity display! Had you contacted us, we would have been happy to help with some troubleshooting tips or even a warranty replacement, but we also certainly understand your decision to go down a different path. We sincerely hope that this experience does not turn you away from OtterBox forever, and if you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always be more than happy to help!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Ease of use
Great phone protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The OtterBox - Alpha Glass Series Screen Protector is a perfect and necessary addition to your smart phone. Not only does it apply easily, it offers great screen protection.
I would recommend this to a friend - Cons mentioned:Touch response
Made my screen unresponsive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It made the right part of my screen unresponsive to touch.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nick,
We apologize that your Alpha Glass seems to be struggling with some screen response issues! Occasionally, a misalignment during installation can result in a decrease in touch sensitivity. Our Otter experts will be more than happy to set you up with a replacement glass, as well as some application tips and tricks, so please feel free to call them at 1-855-688-7269. They'll do their best to get you back on track to smooth screen security as soon as possible!
Best,
OtterBox Customer Service Team
- Pros mentioned:Ease of use
Great screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to put on phone was not sure how it was going to be but really like that it covers the whole phone. Didnt like that they had no stock in store.
I would recommend this to a friend - Pros mentioned:Protection
Works Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Lrotects my phone real good. Works best with a otterbox case.
I would recommend this to a friend - Pros mentioned:Ease of use
Great screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly with the otter box case. Very easy to install. M
I would recommend this to a friend - Pros mentioned:Protection
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Protects screen of the phone extremely well.
I would recommend this to a friend Extremely durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great to protect your phone's screen. The one I used before buying a new one was really durable. I drop my phone quite few times by accident and the screen was still in one piece. Also you have to make sure to get a good phone case. That way your phone will not have a high risk of breaking
I would recommend this to a friendLooks great, works good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought online (it's an older model), picked up in store. Then had Best Buy salesperson put it on for nominal price. He did a great job. I'm glad I didn't try to do it myself. Very happy overall.
I would recommend this to a friend