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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 157 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the Commuter Series Case's protection and fit, with many praising how well it safeguards their Apple iPhone X and XS. Positive feedback also highlights the stylish design and ease of use. While some mentioned the case adds a bit of bulk, this was generally considered a minor drawback. The variety of colors available also received favorable comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 157 reviews
  • Rated 2 out of 5 stars

    Color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is 2 pieces and the softer pink rubber is losing the pink color and looks dirty because the rubber underneath the pink must be a dark rubber. I’m really disappointed how my new phone looks in this case

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Kirbysgrsndma,

      We're sad to hear that the lighter pink is no longer shining through as vibrantly as when you unboxed it! Have you tried washing it with water and soap? We've found that this can help bring back the luster.

      If that doesn't work, then our color-restoring Otters would be happy to assist with a warranty replacement! Ring us up at 1-855-688-7269 and we'll do what we can do brighten up this experience!

      Happy holidays,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection, Style
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish and not bulky and best of all protects my phone perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    I really like it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is slim and easy to put on. My phone is protected from those nasty screen protector chips because of the slightly raised edge that keeps the screen from actually hitting anything the many MANY times I drop it. I have no implants at all.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit great protection not big and bulky still fits in pocket

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lasted me about a year! I’m really tough on phones though. I loved the color! And it’s slim enough to where I can fit it in my pocket, and thick enough that it protects my phone really well! I LOVE this product!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Pretty in Pink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since dropping my phone in a lake years ago and it still working (thank you OtterBox), I’ve been a loyal OtterBox user. I love that they had the pink available for this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great coverage and protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fully enclosed the edges of the phone offering excellent protection. Feels like a quality construction and well designed case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Looks great and fits perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Otter Box case. It really looks nice and a perfect fit for my phone. I know my phone is safe and secure with an Otter Box case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Style

    Rated 5 out of 5 stars

    Nice case and great phone protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the style of this case and it is also great for protecting my phone without being bulky and heavy. Slim and lightweight

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    My go to case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved the otter box commuter! It offers the perfect amount of protection without being a bulky phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Great case to proctect my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case!!!!!! The color is cute and fun. And now that I have my new phone I won’t need to worry that it would break.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Commuter Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and protects the phone nicely. Purchased 2 of these and I would definitely recommend these to others.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Style

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love otter box ! It’s pretty and it definitely protects my case ! The Defender series is my fav !

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case, it's well made and I've dropped my phone several times already and no marks on the case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Nice and nice color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid case In a good girl color. Finally they have removed their own plastic cover so it is not like have a double screen protector; and this case is sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best. Fits phone snug and protects from dropping the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case! Very durable and not too bulky. Fit perfectly on phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is amazing. It offers great protection with not as much bulk.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cover, easy to use. Very light, my daughter loves the color.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always loved otter box cases for protection and love the pink color.

    I would recommend this to a friend
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