Customers are impressed with the Defender Series Pro Hard Shell's protective qualities and how well it fits the iPhone 13 Pro. Many appreciate the case's grip and ease of use, along with the included holster. While some find the case bulky and miss the previous inclusion of a screen protector, the overall positive feedback highlights its robust design and protection.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 366 reviews
Pros mentioned:
Protection
Rated 5 out of 5 stars
good quality case
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
very durable and protective case, been dropped a few times and no damage to phone or case.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
OtterBox as well made.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If fits the phone like a glove, and protects the phone. OtterBox is well-made.
I would recommend this to a friend
Rated 1 out of 5 stars
Horrible Product
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I puchased this case because of their reputation. I have had several of these phone cases over the years. I am pretty good about not dropping my phone. I purchased this item to protect my iphone 13 pro. I was sitting on the couch at home and dropped my phone on my wooden floor. The back glass on my iphone 13 pro shattered and my front screen is halfway usable. I can't believe after one drop in a case this big would not provide the protection I expected from this product. I am now out nearly $1100. Please see photo.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best, OtterBox Customer Service Team
Pros mentioned:
Fit, Grip, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Very protective, nice grip
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I went to the store and tried out every case that they had. The other cases felt too slick, and this had just the right amount of grip.
I prefer a more slim case; however, the protectiveness of this case will serve me better when I'm working in yard or hiking. The protective covers on the ports get in the way, but it's the price for better protection. I've had problems with the charging ports getting too dirty with too much pocket lint on other phones without the port protectors.
If I didn't have to take my phone in harsher conditions, I would go for a slimmer case. This case is not the cheapest, it's a bit bulky, but it's great for what it is. I really liked it when comparing it to the other cases, and this brand has been around for a long time. You know what you're getting.
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Great product as usual
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had these from the beginning and have always found them to hold up and be protective for me. Glad there not as bulky as the old days. Luv the grip and piece of mind with this case, plus got it on a great sale so it was a no brainer for me
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk, Wireless charging
Rated 4 out of 5 stars
Great protection but….
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great protection. Makes the phone a bit clunky, but, again, great protection if dropped. BIG NOTE, because the case is so thick you can’t charge it on a charge pad, only with a cord.
This review is from OtterBox - Defender Series Pro Hard Shell for Apple iPhone 13 Pro - Happy Purple
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Great Iphone Case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Would give it 10 stars if I could. As a UPS driver I am always dropping it and giving it a rough test. It has never failed me. No telling how many times it has been dropped in the back of the package car. Yea , it is bulky but that's what you want. If you are buying it so it looks " pretty " on your side , don't buy it. Since I retired from UPS I am helping a buddy flip houses and it just picks up where it left off when I was with UPS. Excellent product.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Only case I use
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I only use otterbox cases on my phones. I've dropped them plenty of times and as long as they are in their case, they never break. The cases themselves are robust and provide ample protection. The holster is usually the part that breaks on me. My XR holster broke and this one has as well. Usually the bottom piece that holds the phone gets caught on something, usually my seatbelt, and either breaks after the third or fourth time or causes the belt clip to break (xr it was the belt clip, this one was the clip that holds the phone). Luckily the holster part seems to be much easier to buy separately now than what it used to be.
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Rated 5 out of 5 stars
BEST CASE for accident prone ppl/heavy duty jobs
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
For a person who often has to replace their iPhone case because they work a job where it falls a lot and you’re also clumsy. It helps to have a case where it can withstand literally anything. And this is that case. So far have has zero screen protector cracks and the grip that it provides is great for standing up my phone anywhere. Great purchase.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Can’t say enough good things about otterbox
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have used otterboxs for many years and never have had suffered any cracks or breaks. To the dope that posted picks of is phone shattered with the comment saying terrible product, it’s not designed to be used as a hockey puck or even throw your phone. If you don’t think we know you threw your phone you have issues. I have dropped my phone from 4ft and 6ft a few times BY ACCIDENT and never broke or cracked.
I strongly recommend these cases. Just so not get one that has the flat spots in the center of the phone as it offers zero protection for the screen. Instead get one that has the 1/8th lip all the way around the phone like this one!
This otterbox cssse I have is 6 months old and it looks and feels like it’s new. No problems!
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Cons mentioned:
Screen protector
Rated 5 out of 5 stars
10 percent of cost protection
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i was forced to replace my reliable 6S that was protected by an Otterbox Defender which did an excellent job of preventing damage after many droppings. Based on that history, I went for the same make and model case for replacement 13 pro. Case looks and feels like good quality. The textured edges make for a good non-slippery grip. The side buttons work well. The camera lenses are recessed enough so that if you put the phone down on a smooth flat surface they will not make contact. Unlike the 6s case, there is no screen protector so I bit the $50 bullet and purchased an Otter box Performance plus glass protector. Hopefully, this new case serves me as well as my old one and if it does then it will be money well spent.
I would recommend this to a friend
Pros mentioned:
Case quality
Rated 5 out of 5 stars
Otterbox Review (iPhone 13 pro)
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the first case I’ve used for my iPhone 13 Pro and I’ve never had a case keep my phone as safe as this Otter Box has. It’s been with me ever since I first bought my phone a year ago and has been its savior whenever I’ve dropped it. The inside is padded and prevents the back glass from being cracked or chipped and the screen and camera are safeguarded by an elevated side of the case which prevents damage from the phone landing flat. The sides have good grip and the quality overall is outstanding . I highly recommend this case and it has been and will be my go-to to protect my phone.
I would recommend this to a friend
Pros mentioned:
Grip
Rated 3 out of 5 stars
iPhone case
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My journey with the OtterBox Defender Pro Series Hard Shell has been a tale of durability with a touch of disappointment, leading me to a hesitant 3-star rating. The initial allure of a robust case promising to withstand the rigors of daily life drew me in, but the onset of a persistent issue has tempered my enthusiasm.
Upon acquiring the Defender Pro Series, I was immediately impressed by its solid construction. The hard shell exterior provided a sense of security, promising to shield my device from the perils of accidental drops and impacts. The case's design felt substantial and looked like it could endure the challenges of an active lifestyle.
However, the proverbial bump in the road emerged as I encountered the rubber peeling problem. The very material intended to enhance grip and absorb shocks began to peel away over time. Initially dismissed as a minor aesthetic flaw, the peeling rubber began to raise questions about the case's overall resilience. It's disheartening to see a case designed for durability falter in a fundamental aspect.
Functionally, the Defender Pro Series delivers accessibility to ports and buttons without hindrance, maintaining its promise of practicality. The case's compatibility with wireless charging is a plus, ensuring convenience in daily use. Yet, the recurring issue of rubber peeling detracts from the overall positive experience.
In the realm of phone protection, the OtterBox Defender Pro Series Hard Shell remains a contender, especially for those seeking a sturdy shield for their device. However, the rubber peeling problem is a glaring flaw that demands attention. As a user who values both form and function, it leaves me cautiously optimistic about the case's long-term performance. OtterBox's commitment to addressing this issue will likely determine whether the Defender Pro Series remains a go-to choice for those who demand both durability and aesthetic longevity in their smartphone accessories.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Drop your phone much?
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have used the Outer Box cover for many years on every iPhone I have owned. Since I’m not a young man I have dropped my phone hundreds of times and I have never damaged my iPhone. It is definitely worth every dollar I have spent.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk, Wireless charging
Rated 2 out of 5 stars
Inconsistent Wireless Charging
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
While this case is sturdy and protects my iPhone 13 Pro well, it is too thick to consistently charge with a wireless charger. This case does not work with MagSafe, that's not what I'm talking about. I spoke through chat with Otterbox and they have confirmed that this case's thickness does interfere with wireless charging and they recommend going with a case that supports MagSafe Charging.
If wireless charging is not important to you, get this case! There is grip all around and it feels less bulky than previous versions used with older phones.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. Additionally, we recommend OtterBox Power accessories for the best wireless charging experience. If you end up running into any issues with your case, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ll never own a phone w/o an Otter Box on it it may not be all cutesy or cool looking but you know it will protect your valuable phone. When the sales person took off the one off my old ones to transfer items she couldn’t believe how perfect condition of my iPhone 6sx was. Looked new. My spouse has dropped his from 180 feet an it survived.
I would recommend this to a friend
Pros mentioned:
Ease of use, Fit, Protection
Rated 5 out of 5 stars
Otter Box Defender is the best
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Protects my phone very well. I’ve been using the Otter Box Defender on my last three iPhones and none have been damaged when they have been dropped. The Defender fits my iPhone 13 Pro well and was easy to put on the phone. I recommend it highly
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Best Case for Construction Industry
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall the best Case that I’ve ever buy for my IPhone, I work as an Elevator Technician and the OtterBox Defender series is my go to when it come to Durability, Protection and Good looking case!!! Recommend 100%
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Amazing
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Never had a problem with Otterbox. Always top of the line phone case. Only dropped my phone maybe twice from a hight Orr than a foot or 2 and case kept phone in perfect shape.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
An outstanding case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case for my new IPhone is outstanding. The rubberized case really does protect the phone. I have dropped my phone 3 times and no damage at all.