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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 85 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the Defender Series Pro XT's excellent protection and high-quality build. Many appreciate the case's slim profile and how well it fits the iPhone 13, along with its compatibility with MagSafe. However, some users found the case challenging to install. A built-in screen protector was also suggested as a potential improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 85 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Can’t go wrong with otter box!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t really go wrong with otter box, it is a great case. I have bought this brand in the past for other phones, and it is a great brand. Would recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Pleased with my OtterBox-Defender Series Pro XT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox-Defender Series Pro XT fit my new iPhone 13 perfectly. It really improved gripping my phone and made it feel more substantial, but not too weighty. Compared to other cases I've had, the OtterBox-Defender looks and feels like it is more protected; I especially liked the way the case surrounds and protects the edges without interfering with a screen protector. The case works well with my wireless charging pad. I also purchased an OtterBox Amplify Glass Screen Protector. I couldn't be more pleased with both purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great iphone shell from Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got a new iphone 13 and was worried about damage. I did a lot of research and this Otterbox Defender has lived up to its good reviews. It feels solid, non-slip and has good edges to protect the corners and the screen. I hope i never have to find out!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Cheap Rubber Port Cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits the phone great. And they solved the issue with it not protecting the cameras well. However there are a few small issues with this case. 1. It's somewhat slippery as the outer plastic is hard and not rubber-ish. It doesn’t help that the phone is too heavy, so you need to hold it higher up from the back. 2. My main issue is that the rubber cover over the charging port is held together by a cheap rubber hinge. It literally broke in less than a month. Ripped right off. For a $70 case, that should not happen. For that, I rate it 2 stars, since it’s bound to happen.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Defender Series XT with MagSafe! We appreciate your feedback about the grip of the case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get your damaged case replaced. Give us a call at 1-855-688-7269, and we can get your warranty claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    iPhone 13 Fits Inside an iPhone 13 Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a brand new iPhone 13 and I purchased the correct case for an iPhone 13. Worked perfectly well. I had a different type of Otter Box on my previous phone so the case installation was a bit different. There are only two parts to the case. Have to pull the plastic retainer out of the case, put the phone in, reinstall the plastic case back into the rubber, and then work the rubber edges back into the retaining clip all the way around the entire phone. Once it's in, the phone ain't coming out. The case is MAG capable for recharging. Tested that on my assistant's desk and it worked AOK. You also have access to the charging port at the bottom of the phone, speaker ports at the bottom of the phone, mute switch on the side, the camera port on the back, along with all of the volume and power buttons. It even works with the screen protector I purchased. Personally I'm used to a rougher all rubber OtterBox. The back of this case is plastic and the sides are smooth rubber. The overall case itself is also smaller than I'm used to. Just things to get used to. All in all, it is a good case that works if you get the right size for your phone. Cost is a bit much but that will come down with time. That's the only reason I knocked it down to a four.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox for iPhone 13

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has been using this for a few months now and drop his phone many times. Each time this case protected the phone and screen.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Ottermazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits perfectly and is relatively easy to take out if needed. I've always trusted Otterbox with protecting my phone!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect Fit! (Read the instructions!!)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit for your Iphone 13, over all protection for the phone covers the screen the camera bump. Do read the instructions before you try to put the phone in the case (its a 2 part case). Over all an amazing purchase, doesnt make the phone bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice and worth it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suck a nice and sturdy case. Has really protected my iPhone well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one fits well, light, durable and protects iPhone very well except for a direct projectile on the screen

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Magsafe

    Rated 5 out of 5 stars

    Excellent case that works with MagSafe.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for iPhone 13. Buttons are easy to find and use. Very protective and relatively slim. Works great with MagSafe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box Defender pro case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, safe protective cover that is sturdy, functional and handsome case for a man. Only complaint is that it was a bear to install the iPhone pro 13 in the case. I almost went back to Best Buy for help with the installation. However, I finally squeezed it into the case by bending the corner on the side of the opening for the camera lenses. You have to position the case carefully on the magnetic charger, but that is no big deal. Overall, I am very satisfied, and I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t bust your phone. Get an Otterbox. Great fit and finish. A little difficult to get on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone perfectly and protects it against anything I might throw at it.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Otter box strikes again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thin case with lots of protection. Sleek and sturdy case. Looks sharp!!

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Actually MagSafe Compatible!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought an iPhone 13 and needed a new case, so I picked up both of the OtterBox hard shell lines. Between the two, this was the one where MagSafe actually magnetized firmly enough to lift the case by the charging cable (sure, not recommended, but it's not going anywhere), which is what I was looking for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Strong case but not very attractive.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is strong and covers a damaged corner of my phone that was not protected by the Apple silicone cover. The strehgth is a 5, however the case is ugly and Black is hard to find in my purse, another color was not available. The tab covering the plug in for charging is a nuisance to open to charge the phone. It does serve its purpose to protect the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PROTECTIVE

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong and durable case. Would definately purchase another one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New case for a gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time this case was priced differently. This was a solid purchase for a gift

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Solid Case and Thinner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case so far. Thinner that previous Defender cases which helps keep a thin profile on the devices. Recommend this versus previous versions. A bit pricy but sometimes can find on sale. Only complaint is limited colors outside of Otterbox website.

    I would recommend this to a friend
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