Customers are satisfied with the Otter + Pop phone case's protection, Pop Socket functionality, and ease of use. Many appreciate the case's design and the improved grip it provides, making the phone easier to handle. However, some users experienced issues with wireless charging due to the Pop Socket. A few customers also noted that the case added some bulk to the phone.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 193 reviews
Rated 3 out of 5 stars
Not what I expected from otterbox
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was excited to see this case with a pop socket on it for sale. I have not been happy with this product as the pop socket falls off easily and now the back is coming off. The case is pretty basic, nothing amazing.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! It's certainly odd to hear that the PopTop is coming off of your case, and we'll be sure to get your feedback passed along to our design team. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you taken care of with a replacement. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Best, OtterBox Customer Service Team
Pros mentioned:
Fit, Pop socket, Protection
Rated 5 out of 5 stars
Better way to have a Pop Socket
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just got a new phone and needed a case. Had a Pop Socket on my old phone for a while, but it stuck out a bit and always caught on my pocket when putting it in. Also, the Pop Socket didn’t stick to my other phone case, so I couldn’t use one. Enter the OtterBox pop series of cases. It smooths out the Pop Socket by having it built in. It still sticks out a little when not popped out, but not nearly as bad as a Pop Socket on a flat case. The case is a little bulky in order to house the Pop Socket, but not too bad. It’s protective and very light. Bonus is you can swap out Pop Sockets to customize it, if you want. Have to buy the swappable ones, not sure if they all are now. OtterBox quality.
I would recommend this to a friend
Pros mentioned:
Case quality, Ease of use
Rated 5 out of 5 stars
case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
nice case, easy to use, comfortable, a little pricey but looks nice on the phone, easier to hold the phoen
I would recommend this to a friend
Pros mentioned:
Pop socket, Protection
Rated 5 out of 5 stars
I’m happy with my purchase
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you enjoy having a pop socket, I think you’ll enjoy this case. For me, it’s convenient having the pop socket integrated into the case; I’ve had pop sockets on previous phones and it would get caught on things due to it protruding just a bit. However, with this case the pop socket is close to flush with the back of the case, issue resolved. Also, I like that there’s the option to change the face on the pop socket. As for protection, I’ve used Otterbox cases on previous iPhones and after some serious drops, my phones always came through without a scratch, dent, or impact to performance, so I’m confident this case will do the same job.
I would recommend this to a friend
Pros mentioned:
Pop socket, Protection
Rated 5 out of 5 stars
Great iPhone 12 case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this cell phone case!
It protects solidly; and the pop socket is great! No worries with this one falling off, it’s built into the case.
My only recommendation is make these in diferent colors
I would recommend this to a friend
Pros mentioned:
Pop socket, Protection
Rated 4 out of 5 stars
Durable and strong case. Hefty hefty hefty.
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got this case hoping I’d get some solid protection while avoiding extra weight while holding my phone since the build was different from other otter box cases. The weight at some point got to me and I stopped using it. I would only bring this case out if I were on a trip/on the road so that I can hand my phone to my kids and not worry so much when I need them to be quiet. The case’s pop socket definitely makes it easier to hold. It was easy for my daughter to hold and she liked having the pop socket to help her hold the phone up.
Overall. If you’re looking for a decent case with good protection and are not worried about the weight this would add to your wrist, pocket or bag, this may work for you.
I would recommend this to a friend
Pros mentioned:
Case quality, Pop socket
Rated 5 out of 5 stars
Great Design
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case for iPhone. Love the Pop Socket built into the case which is flush with the back surface of the case. Great for slide into your pocket or putting down on your desk.
I would recommend this to a friend
Pros mentioned:
Pop socket, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
very nice case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is not only super protective but i love the pop socket that is installed in it. Makes it easy to handle without dropping it. And it isn't too thick so it doesn't make the phone bulky.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Perfect for kids. A little bulky.
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fits and works. Protects the iPhone well. A little bulkier than I prefer, but I won’t let my kids take their phones out of the house without one.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Wireless charging
Rated 4 out of 5 stars
Great case but a couple issues
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So OtterBox makes quality products but the description on the box said it works with wireless charging and it doesn't work with my charger. I know chargers have different strengths but for the price of the case, I wish they could make it work with even the weakest wireless chargers.
Other than that one issue the case is great if you never plan to remove the phone from the case (it is a pain to remove it once it's in). I doubt a drop from average heights would damage the phone in this case.
I would recommend this to a friend
Cons mentioned:
Wireless charging
Rated 5 out of 5 stars
Awesome except for wireless charging
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very pleased with this case except for wireless charging. Otherwise it's perfect for what I wanted.
I would recommend this to a friend
Pros mentioned:
Pop socket, Protection
Rated 5 out of 5 stars
Best iPhone 12 protector with pop socket
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This iPhone 12 protector is excellent. It completely wraps around my new phone. I have used otterbox for my other phones and I am completely happy with their protection. This protector holds my phone securely and helps protect my screen protector since it bevels above the screen protector. The pop socket which is built into the unit is a handy feature and rescinds into the back of the protector. It can be changed out if you want a different style
I would recommend this to a friend
Rated 5 out of 5 stars
Otter box protection, with popsocket convenience!
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I loved this case! ONLY reason I switched it was so I could have a waterproof case!
I would recommend this to a friend
Pros mentioned:
Pop socket, Protection
Rated 5 out of 5 stars
Amazing and Premium protection
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing protection, premium quality, simple design, and the pop socket is always useful to have.
I would recommend this to a friend
Pros mentioned:
Pop socket
Cons mentioned:
Wireless charging
Rated 5 out of 5 stars
Tough, convenient case!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve been using the Otter + pop cases since my iPhone X, and this is this case is just as durable and reliable. Having the built in popsocket is very convenient. My only issue is the wireless charging doesn’t work with the case (unlike what is stated in the description). You will have to take the popsocket, and even then it depends on your wireless charger.
I would recommend this to a friend
Pros mentioned:
Case quality, Pop socket
Rated 4 out of 5 stars
Purchased wrong size
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beware- please pay attention to the cases when selecting them. Unfortunately I purchased the wrong size because the package stated it was used for the iPhone 12 Pro; however, I have the 12 pro max. It seemed like a decent case- I love otterbox products as they have protected my phone for many years. I love the fact that it has a pop tab built into the case, as well.
I would recommend this to a friend
Pros mentioned:
Pop socket, Protection
Rated 5 out of 5 stars
Nearly Perfect
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Has already saved my phone from several falls. Really glad there's no flap of soft plastic covering the lightning port anymore (previously had iPhone 8 with OtterBox). Sometimes my thumbnail gets caught on the hard plastic in the groove where it meets the soft plastic. Love having the pop socket integrated into the case.
I would recommend this to a friend
Pros mentioned:
Case quality, Ease of use
Rated 5 out of 5 stars
This is quite a handy case!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have absolutely loved this case!
During the pandemic, I really enjoyed having a case that held my id and a credit card, but now sports are back in session.
I can easily pop out the pop-socket on the back and quickly record stable videos.
It is also very handy for reading my phone with fatiguing my hand!
I would recommend this to a friend
Pros mentioned:
Pop socket, Protection
Rated 5 out of 5 stars
Quality but worth the price
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s a little more expensive than you regular case but I have had this case for a few weeks and can say it’s worth the extra few dollars. Having dropped my phone multiple times, it’s held up well and nice that the pop socket is build its a lot more slim and doesn’t stick out of my pocket like my last one did.
I would recommend this to a friend
Pros mentioned:
Fit, Pop socket
Rated 5 out of 5 stars
Best iPhone case, no contest.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My favorite case to date. The case itself is slim, secure, and protective. But, the built-in pop-socket gives me the confidence to take my phone (and camera) into scenarios that I otherwise wouldn’t. I find myself wading in the water or filming out the car window without a care in the world. Worth the expense.