Customer Ratings & Reviews
- Model:
- 77-64948
- SKU:
- 6412344
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the Symmetry Series case's protection and clarity, with many praising its ability to safeguard their phone and showcasing its sleek design. However, significant concerns exist regarding the case's button alignment and fit, with numerous users reporting difficulties using the buttons and improper fit for their Samsung Galaxy A71. Some users also noted compatibility issues, particularly with 5G models. The ease of use was also mentioned as a positive aspect by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Button alignment
This case will not work on Galaxy A71 5G T-Mobile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if only I had read the review before buying this case i would have saved the trip and money until there is an Otterbox that will fit my Galaxy A71 5G. The buttons on the case don't align with this phone model that's why the phone turns off by itself on a loop.
No, I would not recommend this to a friend Samsung007 saw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even the phone is excellent but the case i bought was for galaxy a71 not for galaxy a71 5g coss the button is different coss the Antananarivo is bigger on the 5g then the 4g phones
I would recommend this to a friendDidn't fit phone correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume buttons on both case and device didn't match up so it I couldn't use it without "modifying" it a tad
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Symmetry Series case. Keep in mind, this case is designed specifically for the Galaxy A71, so it will not be compatible with the newer Galaxy A71 5G. If you are using that original model of the Galaxy A71, then please don't hesitate to reach out to our Customer Service Team through the link below. If you're using the newest version of that device, we have a case specifically design for it on our website!
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment, Fit
Not cut right.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big fan of Otterbox. At his saved my bacon many times. But this particular item doesn't seem to fit right. It's too thick and covers my off on and volume buttons.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment, Fit
A71 galaxy otter box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love otter box. This box did not fit my phone. I had an A71 galaxy with 5 G the Otter box I purchased was just the A71 so button locations were not exactly positioned the same. I returned the product Best Buy did not carry my phone case so picked up an off brand at our local mall.
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Fit
5g
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.make sure that you don't have the 5g version of this phone. The case will fit but the buttons do not line up. good luck finding a good case for the 5g version of this phone there are only two that i can find and neither protect like this one would have.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! While this case is not compatible with the Galaxy A71 5G, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Fit
Otterbox for A71
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case does not feel very durable. It has scratches in just two weeks. I intend to replace it with a different cover. It just happened to be the only cover for this phone in stock. It slides around a lot more than the more durable rubberized covers. It has slid out of my purse twice in two weeks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the scratches and grip provided by your case, and we'll be sure to pass your thoughts along to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment
Galaxy phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took three trips to Best Buy for them to get the correct product. The first two did not match the buttons on the side of the phone and kept the off button depressed = useless. When the third, and correct, item was ordered it applied easily and works fine
I would recommend this to a friend - Cons mentioned:Button alignment
Check the version of the phone and case match
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a difference between the A71 and the A71-5G so be absolutely sure which model you have and what you're buying. The buttons are in slightly different places between the two models. I had to return this because I had the 5G version.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any confusion with your recent purchase! The good news is, we do have a Symmetry Series case for the 5G version of that device on our website. If you have any questions, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment, Fit
OtterBox Symmetry Series for Samsung Galaxy A71
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have known of the brand OtterBox for years and had previously had a positive impression of the company. I recently purchased the OtterBox Symmetry Series for Samsung Galaxy A71 in Clear. It's ironic that it's from the "Symmetry" series since it didn't even fit the cell phone properly. I mean you could get it on the phone, but the holes on the sides didn't line up with the phone's buttons on the sides so it was impossible to use. Had to return it. Very disappointed especially since it was the only case Best Buy had for an A71.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're bummed to hear this Symmetry Series case didn't work out for you this time around. We'll be sure to pass your feedback up to our product design team for future deliberation. We really hope this experience doesn't turn you away for good. In the meantime, if you run into any other questions or concerns, please feel free to give us a call at 1 (855) 688-7269 and we'd be happy to help.
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Fit
Cover does not fit correctly over the phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit well over the lock button. Also it is a tight fit over the phone so it feels like you are going to break the phone when you take off the cover.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that this Symmetry Series Case is not fitting as well as it should. Although it should fit securely for optimal protection, it should not be a struggle to install and remove. We would like to get more details on what is going on with the lock button. When you have a moment, please contact us at the following link. We are happy to help!
https://www.otterbox.com/en-us/contact-us
Happy holidays,
OtterBox Customer Service Team
- Cons mentioned:Compatibility
A71 vs A71 5g
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold this case. I purchased a71 5g and it is not compatible. The A71 and the 5g model are different enough to not be compatible. Be warned
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! You're absolutely right, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment, Fit
Not fitting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit the phone correct had to return it . The buttons in the side were not fitting
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Alma!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for that device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Didn't read the reviews before buying
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was one of the who didn't read the reviews prior to purchasing..... have never had this problem with a otterbox so I didn't figure this would happen. Like eveyone else's review.... it doesn't fit the buttons for the A71 5G I got my daughter. Still seems like good protection just annoying that she can't lock the phone with the power button.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Katelyn!
We're sorry to hear about the issues you're running into with your Symmetry Series case! Keep in mind, this case is designed for the original Galaxy A71, and will not be compatible with the 5G model. That being said, we do have a Symmetry Series case for the Galaxy A71 5G, so don't hesitate to check that out at Best Buy or our website!
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment
Case doesn’t fit the phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box had to be returned because even though it is made for this phone the buttons do not match up and It starts Bixby on its own due to the buttons on the side being continually depressed by the ill fitting case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! It's definitely odd to hear that the buttons on your case are giving you some trouble. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a properly fitting case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gives that layer of protection in case i drop my phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that your Symmetry Series case is keeping your phone safe! If there's anything keeping this from being a 5-star experience, we'd love to hear your feedback. Give us a call at 1-855-688-7269, and share your thoughts with our Customer Service Team.
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment
Good but not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works perfectly except the power-on/Bixby button which fails to activate a lot of the time. Although I generally recommend this protector, I would consider other options prior to purchase.
I would recommend this to a friend Great phone case
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an OtterBox.... Need I say more. If you have an A71 Galaxy you should buy this and a ton of tempered glass screen protectors.
I would recommend this to a friend- Pros mentioned:Protection
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't care for this phone case. It was to stiff, it would press in on the side buttons on its own. But when I tried to press on the side buttons it was hard to do and they didn't always work. I had to purchase a different box. It did seem it would protect the phone if you dropped it etc
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Fit
Buttons on side not aligned. Unable to use button
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box itself is a great way to protect your phone, however this one did not fit my phone properly, as the buttons on the right were not correct. I was unable to adjust the volume and push bottom button to put phone to sleep or wake up.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jules,
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. We often see issues like this when the wrong version of that case is installed on the device. Thankfully, we do have a Symmetry Series case for the Galaxy A71 5G. Please feel free to check it out on our OtterBox website.
If you are definitely using that Galaxy A71, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
obcst