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Customer reviews

Rating 4.5 out of 5 stars with 727 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the KX-TGC352B DECT 6.0 Expandable Cordless Phone System's ease of use, sound quality, and generally good price. Many appreciate the range and battery life, along with the various features offered. However, some users noted that the volume could be improved, and the lack of an answering machine was a common complaint. Other minor drawbacks included the absence of a wall mount and some inconsistencies with caller ID functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 44 reviews
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Not so great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer Panasonic for portable phones and am usually very happy with them. These however seem like bottom line. The buttons are very small and harder to find the right one when dialing or selecting a feature etc. Also the volume doesn’t get as loud as I would like on handset or when using as speakerphone. If I had realized the shortfalls I would have chosen another Panasonic model or another brand although I think Panasonic until now made the best portable phones. The one saving grace is the price was low so I can’t complain about that.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate your feedback! Panasonic

  • Cons mentioned:
    Caller id

    Rated 3 out of 5 stars

    No Talking Caller ID; Smaller Buttons

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used similar models of this phone for years. This one does not have the talking caller ID announcement, which is disappointing. I'm not impressed with the buttons either... they are smaller than other previous models.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback! We are continuously working to enhance your experiences and your insights play an important role in that process. -C Panasonic

  • Rated 3 out of 5 stars

    Panasonic's Cordless Phone Has NO Voice Messaging!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Panasonic phones work fine. However, imagine my utter surprise when I couldn't program a voice message for voice mails. Then... Imagine my shock - then anger - when calling Panasonic Customer Service to find out my particular phone does NOT possess the ability to record an outgoing VM because it does NOT take messages!!! You can now imagine how angry I was, because the packaging is now recycled, so I can't return their phone to Best Buy. How can Panasonic actually manufacture a phone WITHOUT VM...??? So, to you, Best Buy... Please do NOT sell this particular phone. Its packaging is misleading, and this lack of feature is very aggravating.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      This telephone does not have an answering machine and it was designed for customers who do not wish to pay for a feature they will not use. You can use the voicemail service provided by your phone company. You will need to contact them in order to set it up. This model is not advertised to have an answering machine. If you found this information on the retailer's website or our website, please let us know so we can correct the mistake. -M Panasonic

  • Cons mentioned:
    Reception

    Rated 3 out of 5 stars

    Reception questionable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone isn’t easy to use. My previous phone answered the call when the phone gets picked up not not this one. It takes three steps to get to the phone book. I’m still giving this one a try but the reception may be weak. I was cut off several times

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your comment. This model doesn't have an Answering Machine, you can check further models on our website: shop.panasonic.com. If you need further assistance you cna contact us via Chat: shop.panasonic.com/contactus ; Mon-Fri 9am-5pm EST Panasonic

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Landline

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On average not bad for landline. Easy to use,such as setting time and erasing old messages.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Telephone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe due to low price, it lack features. I bought this and kept at my office the battery life is Pretty good, but it doesn’t have loadspeaker in it

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your feedback with us! -M Panasonic

  • Cons mentioned:
    Reception

    Rated 3 out of 5 stars

    Clear be clearer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an unincorporated area where there is minimal reception on my cell phone. Decided to take advantage of the voice over IP offered by my cable company. Got this phone and I can get calls. Reception is intermittantly clear and not so much.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Mom's phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok phone nothing special about it the volume could be louder on headset and speaker phone. It's for my elderly mother who is 81 and requires a lan line for emergencies. It does the job.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your experience and feedback with us! We are sorry that the speaker and headset are not loud enough. We would recommend looking into an amplified phones for seniors, we do have options like that available!. -A Panasonic

  • Rated 3 out of 5 stars

    difficult to set up and maintain in a steady posit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the second phone base is too light and falls out of cradle easily. Also it is difficult to figure out how to set up when you have satillite service in a rural area.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to hear that your experience did not match your expectations. Your feedback helps us do better! Please make sure to place the cradle on a stable hard surface, and place the handset in the cradle only after. If you are using a VoIP service, the phone may require a DSL/ADSL filter to be installed on the line by your telephone service provider. We encourage you to check directly with the telephone service provider, as they will be able to inform you properly on the matter. - S Panasonic

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Does the job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a land line as a part of a package and we needed new phones. These do the trick sounds quality is good. The buttons are a little awkward and I seem to press the # instead of the 9 but tha is user error.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. -M Panasonic

  • Cons mentioned:
    Wall mount

    Rated 3 out of 5 stars

    Probably great but not wall mountable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No allowance or extra bracket for wall mount. had to return and buy a system with an answering machine which I don't use.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    They seem like they're good...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im sure they work great. Purchased for my mother...

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate your feedback! -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    They lose signal and breakup when talking.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They lose signal and breakup when talking. The sound is good when the signal isn't lost.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 3 out of 5 stars

    Ehh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re cool, they do what they’re supposed to do. They are kinda cheap though. The sound isn’t that great and the speaker is low. It’s a very basic phone. I’m getting a better quality set soon but this is ok for now.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We appreciate your input and will use it to enhance our services. -C Panasonic

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    not functioning properly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone ringtone is very low when volume is at max. Also time on phone is not stabilized.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good product and easy setup.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed and reasonably priced. Easy setup and I would recommend this item to anyone.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 3 out of 5 stars

    It's okay.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will have to do. The Intercom button is right below the zero, if you don't pay attention you will hit that instead of the zero. Also, the volume is horrible when you have it on speaker. The point of having the speaker on is so others can hear too. If you have trouble hearing, like I do, this may not work for you.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Rated 3 out of 5 stars

    Good phone but wrong back round light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back ground light should be different can't really see the number and the ring tone wish I could use a different ring tone for a different number when they call.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M Panasonic

  • Rated 3 out of 5 stars

    Good phone set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love panasonic. These are great! The only thing I don't like is the ringer volume isn't that loud.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -C Panasonic

  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like about the phone is that it allows me to block numbers when i receive spam calls. However, it only allows me to block up to a certain amount.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic