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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 70 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the brightness and ease of use of the Geek Squad Certified Refurbished Hue Play Gradient Lightstrip 55", finding it enhances movie watching and gaming experiences, especially when combined with the HDMI sync box. However, some customers found issues with the mounting process and reported quality control problems with the lights themselves and the included adhesive. The lightstrip's condition upon arrival was a mixed bag, with some receiving it in like-new condition.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 70 reviews
  • Cons mentioned:
    Quality

    Rated 1 out of 5 stars

    A Tale of Two Bad Orders

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially impressed by the quick delivery of my first Hue light strip order. Unfortunately, the product itself was defective, with the light displaying the wrong color at the bend unless manually adjusted. Disappointed, I returned the strip and ordered a refurbished replacement, hoping for a better outcome. To my astonishment, the replacement order was incorrect. Instead of the intended light strip, I received a much smaller model seemingly designed for a monitor. This error has caused significant inconvenience as I now have to return the product a second time. The entire experience has been extremely frustrating and time-consuming.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync, Movie experience

    Rated 5 out of 5 stars

    Best Accessory for a TV !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lights are literally amazing. They've transformed our experience with watching movies and gaming. Especially when it comes to animated titles like Encanto and Moana. We also have the Phillips Hue Gradient Play Bars and those are very good. However, these lights have 7 different zones for color. Therefore, as long as you have the HDMI Sync box and a Hue Bridge, these lights will match what's on your screen perfectly. It's kind of pricey but well worth it in my opinion.

    I would recommend this to a friend
  • Cons mentioned:
    Mounting

    Rated 4 out of 5 stars

    Awesome light, hard to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light strip ambience is awesome! The mounting process is kinda the worst. I had to buy additional sticky electrical mounting squares and lightly ziptie everything in place. The rear side of the strip is a really flexible rubber which is great, except no adhesive will hold to it. Would buy again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but be careful if geek squad “certified”

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It is really amazing to watch all that it can do. However, the 3 stars comes from the repackaging by geek squad certified. All three straight mounts had no adhesive… just the red cover that goes on top of an adhesive that you peel off prior to sticking to something. Also, the plug that goes from the light into the power adapter is bent and I’m sure there will be some problems with it soon…. Hoping bestbuy will still cover the product….

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product with room to improve

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great light source. The backing attachments could be a little sturdier as not all tvs are conducive to their rigid structure

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Spectacular

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing light with this hookup with my sync box to me to another world of beautiful vibrant colors like being an avatar so awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Perfect sync and colors.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live how the colors sync with thhe movies, there is not delays at all.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition great price it came package well no complaints

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Part of lightstrip is malfunctioning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a refurbished version and it seems like parts of the lightstrip has connection issues. As you can see from the picture, a part of it is blue and the rest is yellow. When the move the strip around I can see the malfunctioning part change to yellow and back to blue. Probably a loose connection.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HUE ROCK!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This changes the way you look at TV an also the way you jam to your favorite tunes. It takes your entertainment to a new level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stunning Ambiance with Reliable Performance

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Geek Squad Certified Refurbished Philips Hue Play Gradient Lightstrip 75", and I couldn't be happier with my decision. The "refurbished" status made me a bit hesitant initially, but this product has exceeded all my expectations. Pros: Seamless Integration: Setting up the lightstrip was a breeze. It integrated perfectly with my existing Philips Hue ecosystem, allowing me to control it effortlessly via the Hue app. The lightstrip also works flawlessly with voice commands through Alexa and Google Assistant. Vibrant Colors and Gradients: The color output is stunning. The gradient effect creates a mesmerizing ambiance in my living room. Whether it's for movie nights or casual evenings, the lightstrip sets the perfect mood with its vibrant and dynamic colors. Build Quality: Despite being refurbished, the build quality is top-notch. The lightstrip feels sturdy and well-made. It adhered securely to the back of my TV and has stayed in place without any issues. Value for Money: The refurbished model provided excellent value. I got the premium experience of the Hue Play Gradient Lightstrip at a fraction of the cost of a new one. Plus, it came with a warranty, giving me peace of mind. Eco-Friendly Choice: Opting for a refurbished product not only saved me money but also contributed to reducing electronic waste. It's a small step towards sustainability. Cons: Initial Setup Hiccups: I faced a minor issue during the initial setup where the lightstrip wasn't detected by the Hue app immediately. However, a quick restart of the Hue Bridge resolved the problem. Overall Experience: I'm thoroughly impressed with the performance and quality of the Geek Squad Certified Refurbished Philips Hue Play Gradient Lightstrip. It has transformed my living space with its stunning visuals and seamless functionality. If you're looking to enhance your home lighting setup without breaking the bank, I highly recommend considering this refurbished gem. Five stars all the way! Thank you, Best Buy and Geek Squad, for offering such high-quality refurbished products!

    I would recommend this to a friend
  • Pros mentioned:
    Brightness
    Cons mentioned:
    Mounting

    Rated 4 out of 5 stars

    Love the lights

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this light. It’s pretty bright and París up great With my living room lights. I’m glad I bought it. The only con is the refurbished package didn’t have the hooks to mount the lights so I had to go to Lowes and buy some mounting hooks that stick to the back of the tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    :)

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well when there is good connection. Sometimes the sticky pads do detach but it is easy to fix

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty happy with these. I put them on a 50 inch Samsung QN90b. Fit great, even though it's ideally for a 55 inch. Like another review said, no sticky tape was included.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Makes a Hue-ge Difference!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have few lightbulbs all around my house so this fit in. Unfortunately, I got a bigger television. But I am looking for a 65 inch Samsung TV to take the place of my older one. But this is good for video games, especially and movies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Wish TVs Just Came With It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one on my previous TV and ever since then it's leveled up our entertainment space. I have Hue lights in multiple areas of my home and the Lightstrip is one I always want to get with any TV setup I have. Still want to get the Syncbox so it can sync up with the TV screen and give me a light show.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best hue product period!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have if you're going to own a sync box. No plug ins compared to three lights !

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 4 out of 5 stars

    Clean clear light strip

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing light strip to lighten up any room or office.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors from the lights sync perfectly with the TV! Big upgrade for Movies and gaming. Easy to install. I definitely recommend it. In order for light sync, there other items you will have to purchase ( sync box & bridge )

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the way I can change the colors as well the brightness.

    I would recommend this to a friend
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