I have purchased Foscams in the past, with a matter of minutes, I had them up and going. This took me hours on searching the internet, looking for the reason why it just wasn't connecting to my network. Eventualy I did discover a manual setup from the Q-See support website. But even then, the default IP address is a 177 network, once I switched it to a 192. I was able to get it up and going... to a point. The video plugin is not compatible with Firefox. And their proprietary video is not compatible with my other cam viewing software. Then for the clincher, this is a FIXED Camera. there is no pan or tilt. Don't let the Dome fool you like it fooled me. Not mentioned on the Best Buy sales site or on the Q-see site. I really must say, this is the worst purchase I ever made from Best Buy. extremely disappointed.