Customer Ratings & Reviews
- Model:
- B0B2BY4ZG7
- SKU:
- 11824211
Rating by feature
- Video Quality
Rating 4.7 out of 5 stars
- Mobile App
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
to a friend
Good camera but poor battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good but not continuous in image. Battery life is terrible. I was led to believe it would have lasted longer. When I spoke to a neighbour that I got the wireless for the camera she said it will be a pain to constantly charge battery and she was correct. In addition the screw to hold the cover is tiny and there is only 1 in the packet.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi DoreenN.
Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell Pro to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Battery Doorbell Pro are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the issue you mentioned in your review.
It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.
To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:
Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.
You can go to "Power Settings" in the Ring app to see what features may be draining your battery.
To access "Power Settings," open the Ring app:
Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Also, it sounds like you did not find the security screws for the device in your package. The Ring Battery Doorbell Pro comes with the following screws included in the box:
* Mounting screws
* Security screw
* Short bracket screws
* Medium corner mounting screws
Please double-check the inside pocket of the packaging to ensure that the plastic bag with the screws is not hidden in the cardboard. If the screws are not included in the package, please contact our support teams.
Ring cameras are designed to record short clips triggered by motion, rather than continuous video. This means that once an event ends, the recording stops, and a new clip begins when motion is detected again. Because of this design, the video may sometimes appear to jump from one activity to another with less continuity.
In addition, Wi-Fi signal strength can also impact video performance. To improve continuity, we recommend following these steps in the Ring app: Tap the top menu (☰), then "Devices." Choose your device. Tap the "Device Settings" tile. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Reboot your Ring doorbell or camera by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your device. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.
For more information on your Ring Battery Doorbell Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!
Thank you,
Miyuki from Ring.
Great camera!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up! And great resolution and quality def recommend it!
I would recommend this to a friendRing brings user satisfaction
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the Ring doorbell. It was easy to install, and easy to recharge the battery.
I would recommend this to a friendNew Ring
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly and easy to install. Excellent picture quality. The neighborhood alert is a nice extra.
I would recommend this to a friendLove it .
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great quality on point with video recording
I would recommend this to a friendRinging in a new doorbell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell is very straightforward to install and easy. The picture quality is very good and I am happy with the product so far.
I would recommend this to a friendCamera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product absolutely the best camera ive bought
I would recommend this to a friendRing Pro doorbell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The night vision is great. That was the only issue I had with my old one. This one tops it, the pictures are clear and was easy to install
I would recommend this to a friendI LOVE BEST BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE this ring camera! I also LOVE that because I am a member of Best Buy. I got a $70 discount.
I would recommend this to a friendRing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have multiple ring products around my house, and I really like this one because it has a better resolution of the camera will probably be upgrading the cameras around the house because of this one
I would recommend this to a friendNo more crackheads!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can literally talk to the crackheads trying to break in as they do it!!!! Incredible. Kept them tied up long enough to get the KGB there before any items came up missing.
I would recommend this to a friendRing doorbell camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed yet. Came with corner mounting plate. Trying to find flat wall plate to mount. Puzzled it didn’t come with flat plate! Majority homes need flat plate. Money grab?
I would recommend this to a friendTop of the Line!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used the Blink system for a year and just switched over to Ring. The difference is like going from driving an old Toyota Camry to a Ferrari. We use less cameras for more coverage, the mounting systems are better, the video is actually captured when it's supposed to be recording, and we love the interior doorbell sound too. An added bonus is that we can hook them up to our Alexa Dots and it'll let us know when someone is at the door. Can't see going back from this system.
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and use. Best thing I bought for my new home I can keep and eye on it when away and get a short of notifications
I would recommend this to a friendRing the Bell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product. Works great and the technician at Best Buy was very helpful.
I would recommend this to a friendRing NOT Blink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. It works! I had First purchased Blink. Blink did not work well at all. Blink had terrible customer service. Avoid Blink go Ring!
I would recommend this to a friendWorks well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This could have been a 5 star rating, but I’ve only had it for a month. Seems to work good, recharging the battery is a little problem, especially trying to get the security screw back in.
I would recommend this to a friendGreat ring doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than my previously wired doorbell. I like it a lot so far and I had help choosing this with a Best Buy rep.
I would recommend this to a friendA must have - every house should have one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and adds a lot of security to the house. Easy to install and use with the app . A must have.
I would recommend this to a friendPro doorbell battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s used at my front door I love the color nite virw
I would recommend this to a friend