Customer Ratings & Reviews

Hi there. Thanks for sharing your feedback, I'm glad to hear that the Chime Pro is working out for you. If you have any questions, try browsing our Help Center here https://support.ring.com/hc/en-us/sections/360007576372-Ring-Chime-Pro-. You can also check out the Ring Community at https://community.ring.com/ to ask other neighbors for help. Best, Ashley from Ring.

Hi there, I'm glad to hear the alerts from the Chime Pro have been working well. To find the best placement for your Chime Pro, you can use the Chime Pro Placement Test in the Ring app. This will help you determine the best spot to put your Chime Pro in order to extend a strong signal to your Ring Doorbell or Camera. You can learn more here https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi. If you have any other questions or concerns, check out the Ring Community https://community.ring.com/ to find solutions from other neighbors. Best wishes, Ashley from Ring.

Hello RaiderMan,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hello Great,

Thank you for leaving a review. We love reading how your Ring Chime Pro has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello Shy1,

Thank you for taking a moment to leave your review of the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello China1, Thank you for taking a moment to leave your review on the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/! Thank you, Jamila with Ring

Hello Giggles,

Thank you for leaving a review. We love reading how your Ring Chime Pro has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi Mule1031,

We know how important it is to be able to enjoy the added benefits of a wireless Chime. Once setup, Ring Chime will allow you to amplify Ring alerts throughout your home. This way, you’ll always know when a visitor has stopped by.

Please ensure that you are attempting the setup on a 2.4GHz wifi signal as this device was not intended to utilize a 5GHz signal. The Ring app will guide you through the setup process so all you should need is your wifi password.

Additionally, you should try rebooting your router. Oftentimes routers can benefit from a routine power cycle as they process a lot of data. You should only have to power down the router for about a minute.

We are confident we’ll find a solution together. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Caitlin with Ring

Hello Sanjay,

Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Our customers' feedback is an invaluable part of this process. Thank you for taking the time to express that you would like to see a lower cost option device produced by Ring.

We invite you to reach out at https://community.ring.com/ to share this suggestion, as well. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences directly with Ring.

Thank you,
Alexis with Ring

Hello Dave,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hello Lumpy,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hello Kjuk,

We know the importance of experiencing a smooth set-up and installation process. By following the step-by-step process in the Ring app, this device should be ready to use in a matter of moments. Rest assured, we hear your concern and are here to help.

Please start by ensuring that your Ring app is up to date and all permissions have been allowed. You can then clear out any underlying network issues by rebooting your router.

Whenever possible, it's best to try the set-up on 2.4 GHz as well as a 5 GHz wifi network. You'll find that one of the two works better depending on your home layout and device placement.

Lastly, we recommend that you try the set-up in different locations of your home. This will help if the issue is related to nearby interference or distance from the router.

Please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.

Regards,
Marlom at Ring

Hi Toria.

Thank you for taking the time to share your experience with the Ring Chime Pro.

We understand how important it is for your Ring device to have a strong and consistent wifi connection. Being able to rely on alerts from your Ring Chime Pro is an essential feature of the device. We would love the opportunity to work with you to ensure your device is working as it should.

It sounds like you have some concerns about your device falling offline and not being able to reconnect it. If your Ring Chime Pro keeps disconnecting from wifi, it could be too far from the router. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to. Wifi extenders work best with devices that won’t be moved. The maximum distance between the router and the device should be under 30 feet (ideally 20–25 feet).

If the distance is greater than 30 feet, you might need a different solution to resolve a weak wifi signal, like a mesh network rather than a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets. A mesh network creates multiple points of access to distribute wifi signals and keeps each signal strong.

Follow the steps below to check your wifi signal strength:

Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Select your Chime Pro.
Tap Device Health.
Your RSSI signal should be lower than -65.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Boooo,

Thank you for leaving a review. We love reading how your Ring Chime Pro has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello Judge, Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance. Based on your review, it seems like you are having trouble with linking your Ring chime to your Ring device. If this is the case, we recommend checking to see if your Ring Chime Pro is linked to your Ring device. For steps on how to do this, please see our help center article: https://support.ring.com/hc/en-us/articles/360034840052-How-to-Link-Your-Ring-Devices-to-a-Chime-or-Chime-Pro. If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring.

Hi TENG.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Chime Pro online and working properly so you can keep your home secure. Having a solid connection ensures that you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not performing as expected. Usually, a device falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. We also recommend adjusting your router channel. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165.

You can also hold down the reset button on the side of the Chime Pro for 10 seconds and release it to power cycle the Chime Pro.

If any additional information is needed regarding your Ring Chime Pro, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hello Rich,

We know how critical it is to rely on this Chime Pro to expand your home's wifi network. These devices were designed with longevity in mind and should provide you with amplified Ring audio alerts, so you always know when activity has been detected. Your other Ring devices should also be able to connect to the Chime Pro network for an improved signal to your doorbell/camera.

If you run into trouble with your Chime Pro, please unplug it for one minute to power cycle the device. After a minute has passed, plug the device back into the outlet. Once powered on, it should function as intended.

Although the power cycle resolves most issues, it may be necessary to perform a hard reset. Please follow the steps below to complete the process:
* Start with your Chime plugged into an outlet. Begin holding down the setup button for 15 consecutive seconds, then release.
* Wait until the light on the front of the device stabilizes. (The light will return to a solid blue)
* Attempt a fresh setup through the Ring app.
* Because some steps are time sensitive, it’s important to have your wifi password handy.

It would be our pleasure to discuss this further with you. If after trying the above steps you still encounter issues, please visit our online forum at your convenience, as we are eager to turn your experience around. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring