Customer Ratings & Reviews

Hello WhizD,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hello Susan,

Thank you for leaving a review. We love reading how your Ring Chime Pro has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hi SarahJ.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring device. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not operating as expected. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi GaryP.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Chime Pro right away. Being able to rely on the alerts to know when someone is at your door is an essential feature of the Ring Chime Pro. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like your Ring Chime Pro has not been able to connect. If your Ring Chime Pro does not seem to be connecting when you’re first setting it up or is not showing any light patterns, try moving the Chime Pro to another outlet. Once a light pattern appears, it will take at least 30 seconds before the device goes into setup mode.

If you’ve had your Chime Pro for a while and it seems unresponsive, make sure that it’s connected to wifi and that the firmware (internal software) is updated. You can check both of these things in the Ring app under Device Health:

Open the Ring app.
Tap the menu (≡) on the top left of the screen to open the side menu.
Tap Devices.
Select your Chime Pro.
Tap Device Health.

If your Chime Pro is not connected to wifi, you’ll see an option to "Reconnect to wifi." If your firmware says “up to date," then you have the latest version. If your firmware is not up-to-date, you may see numbers that represent the version of firmware that you have. You may need help from Ring Support to get it updated. Please reach out to our support team for additional assistance.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

All the best,
Nicole from Ring.

Hi Mouf!

Thank you for bringing this concern to our attention, as this allows us to investigate this concern further with you, and ensure we are providing you with helpful solutions. The Ring Chime Pro does have a controllable volume option within the Ring App.

Once you have opened your Ring App, you will see a Chimes option at the top of the screen. Select this, and choose the Chime Pro you wish to manage. From the tile menu, select Audio Settings and then tap on Chime Tones. From here you may see the multiple ringtones you have mentioned in addition to a volume slider that controls the volume of your Chime Pro.

We would love to go over these changes with you to ensure we are providing you with the most support. Please reach out to us at your earliest convenience, and we will get you connected with a Ring specialist as soon as possible.

Best,
Caitlin with Ring

Hi ECHOtheCommand,

We know how critical it is to rely on this Chime Pro to expand your sense of security. These devices were designed with longevity in mind and should provide you with amplified Ring audio alerts, so you always know when activity has been detected. Your other Ring devices should also be able to connect to the Chime Pro network for an improved signal to your doorbell/camera.

If you run into trouble with your Chime Pro, please unplug it for one minute to power cycle the device. After a minute has passed, plug the device back into the outlet. Once powered on, it should function as intended.

Although the power cycle resolves most issues, it may be necessary to perform a hard reset. Please follow the steps below to complete the process:

* Start with your Chime plugged into an outlet. Begin holding down the setup button for 15 consecutive seconds, then release.
* Wait until the light on the front of the device stabilizes. (The light will return to a solid blue)
* Attempt a fresh setup through the Ring app.
* Because some steps are time sensitive, it’s important to have your wifi password handy.

It would be our pleasure to discuss this further with you. If after trying the above steps you still encounter issues, please visit our online forum at your convenience, as we are eager to turn your experience around. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

All the Best,
Caitlin with Ring

Hi Shorty,

Thank you for taking the time to leave your feedback on the Chime Pro. We appreciate hearing from customers like yourself, as this helps us to make improvements on our products and services. The new Chime Pro has an all-new sleek design, built-in nightlight, dual-band wifi, and an LED status indicator for setup and power states.

Both generations of Chime Pro are compatible with all existing Ring Video Doorbells and Security Cameras, plug into standard wall outlets, and let you hear real-time notifications anywhere in your home.

We would love to get in touch with you directly to go over these concerns together, and hopefully help improve your Ring experience!

We look forward to hearing from you,
Caitlin with Ring

Hi chimepro,

We would love to get more information on your experience with the Ring Chime Pro, so we can help restore your confidence in the security your Chime Pro is intended to provide. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference.

We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Caitlin with Ring

Hi Thao!

This device is designed to provide you with a quality internet connection to your Ring devices. It can also help amplify Ring alerts through your home. We’re here to gather further information, and help you get the most from your Ring Security.

For the Chime Pro to work as intended, you’ll need to switch your Ring doorbells and cameras to the Chime Pro Network. Please reference this article to learn how: https://support.ring.com/hc/en-us/articles/115003763123-Connecting-an-Existing-Ring-Product-to-Chime-Pro

Please pay close attention to the “Best Practices for Wifi Extenders” portion of the article, as device placement is key. Should you have additional questions, we are happy to find the best solution for you. Additionally, please feel free to reach out to our Ring Community forum at https://community.ring.com/, where Ring users like yourself share their personal experiences with Ring.

Regards,
Caitlin with Ring

Hello Pooh!

Your satisfaction with your Ring security is of the utmost importance to us. We would love to get connected with you to ensure you have the Ring Chime that best suits your needs. The Ring Chime Pro is designed to be a wifi extender in addition to alerting you of doorbell and motion alerts. If you choose to connect your Ring devices to the Chime Pro, you will experience enhanced performance to all connected Ring devices.

If you have any additional questions or concerns, we would like to invite you to check out our Ring Community forum, where other Ring users like yourself come together to share their experiences with Ring: https://community.ring.com/.

Kindly,
Caitlin with Ring

Hello Beth,

Thank you for leaving a review. We completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important. As a consumer, I also expect a product to perform at its optimal use. If you are noticing that your Chime Pro is not extending your WIFI as far we recommend moving the Chime Pro closer to your Ring device. If you have tried the above suggestion and still need assistance, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hello SueS,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

Based on your review, it seems that you are not able to change the alert tone of the Ring Chime. To change the alert tone, select your Ring Chime under the device tab on the Ring App. You have the option to change and customize Chime tones for Alerts and Notifications. From there, you can select audio settings and adjust the volume on your Ring Chime.
The Chime tones available are:

Silent
Windchimes (plays once)
Windchimes (plays 3x)
Cowbell
Echo
Navi
Dogs
Ping Pong
Sonar
Xylophone
Siren
Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/214363386-Selecting-Chime-Tones-for-the-Ring-Chime.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Chime concern.

Thank you, Jamila, with Ring.

Hello,

We understand how important it is to experience a reliable connection to your home security devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.
If your Chime Pro has trouble re-connecting, then it might be due to interference. Some things that can cause interference include (but are not limited to):

* Materials such as stucco, brick, or concrete.
* House appliances such as microwaves.
* Electronic devices such as televisions, game systems, or wifi enabled devices.

To ensure the best performance, please test a few different locations. You’ll find that one area provides the best performance. We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Antonio from Ring

Hello Holman,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

Each home's unique layout will affect how far this device's network will reach. Please bear in mind that heavy-duty materials such as brick, metal, cement and large appliances can affect a wifi signal.

For optimal performance, please use the Chime Pro Placement Test feature. This can help ensure you have a good installation. To learn more, please visit this article: https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Antonio from Ring

Hello ToBuyOrNotToBuy,

We know how important it is to have a stable internet connection to your devices. This Ring Chime Pro is intended to improve the internet connection to your Ring devices by extending your home wifi signal. Our team is here to help you find a solution.

To use the extender, you must ensure your Ring devices have switched from your home wifi over to the Chime Pro Network.

To learn how, please see our support article here: https://support.ring.com/hc/en-us/articles/115003763123-Connecting-an-Existing-Ring-Product-to-Chime-Pro

For more tips, tricks and further support, please visit our Community Forums here: https://community.ring.com/

All the best,
Marlom at Ring

Hello VeeJ,

Thank you for taking a moment to leave your review on the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi BJDaBonder.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring device function consistently and reliably so that you can effectively monitor your home. The features and functionality of the Ring Chime Pro provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

Some Ring devices are designed with the "Color Night Vision" feature. "Color Night Vision" adds color to video in low light for improved clarity and motion detection. With the feature turned off, your Ring device will show video captured at night in black and white. We have included a link here to an article on our website with more information on how to enable "Color Night Vision" on your Ring Device. https://ring.com/support/articles/83hut/Turning-Color-Night-Vision-On-or-Off-in-the-Ring-App.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today for more information on your Ring Chime Pro.

Thank you,
Melissa from Ring.