Customer Ratings & Reviews

Hello TRETO,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless pickup at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hi DOOLFAN,

We know how important it is to have a reliable Chime Pro to help secure your home. This device should remain online without an issue. The set-up process was intended to be simple and connect your device to your home wifi on the first attempt. We hear your concern and want to offer our help.

Wifi disconnects are usually attributed to your device's placement. For example, if you've placed your Chime Pro behind furniture, electronics or other large appliances, interference may occur.

You can relocate your Chime Pro to a more open part of your home. This will help ensure your device performs optimally.

To ensure your set-up attempts are successful, please ensure your Ring app is up to date. You'll also need to allow all Ring app permissions to ensure it can function as intended.

Please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.

Regards,
Marlom at Ring

Hello Jeff,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value on owning a Ring device to secure your home. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

Based on your review, it seems that you are not able to change the alert tone of the ring chime. To change the alert tone, select your ring chime under the device tab on the Ring App. You have the option to change and customize the chime tones for alerts and notifications. From there, you can select audio settings and adjust the volume of your ring chime.
The Chime tones available are:

Silent
Windchimes (plays once)
Windchimes (plays 3x)
Cowbell
Echo
Navi
Dogs
Ping Pong
Sonar
Xylophone
Siren
Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/214363386-Selecting-Chime-Tones-for-the-Ring-Chime.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Chime concern.

Thank you, Jamila, with Ring.

Hello Daniel,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hello Pleased,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance. Based on your review it seems that you are having trouble connecting your Ring Chime Pro to your wifi If this is the case we recommend unplugging the Ring Chime Pro for 30 seconds and then plugging it back in. Once done you may continue setting up your Ring Chime Pro.

For more information on troubleshooting your Ring Chime Pro, please see our help center article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring.

Hello SBRB,

Your experience and feedback is key to our success as a company, and I would like to thank you for taking the time to share with us your unique experience. I would like to ensure you feel confident in our products, but more specifically in your Ring Chime Pro. The Chime Pro is a great tool to keep you connected and alerted from around your home. Connection failures most commonly occur due to specific interferences that may be happening within the physical environment of your home, or by invisible forces such as connection concerns with the wifi.

We offer useful tips and practices you can follow to ensure your wifi environment is not the root cause of your connection failure. You can find more information by following the link I've provided: https://support.ring.com/hc/en-us/articles/218143703-Setup-Failing-Due-to-an-Internet-Issue.

I feel that a solution to this concern would greatly improve your experience with Ring, and your confidence in our products for your home security. I would like to offer the direct assistance of one of our Chime Pro specialists to ensure your device functions at optimal performance for your specific environment. Please reach out to us directly at amazon.advocates@ring.com, and we will get you connected with someone as soon as possible.

All the Best,
Caitlin with Ring
amazon.advocates@ring.com

Hello Ashish,

Thank you for taking a moment to leave your review of the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Charlie,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless return at your local Bestbuy! Rest assured we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/.We are confident that they will be able to provide you a resolution to the concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Lillihub,

Thank you for taking a moment to leave your review on the Ring Chime Pro At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

The Ring Chime Pro (2nd Generation) is an updated version of the Ring Chime Pro (1st generation) wifi extender. In addition to a stylish new design with a built-in nightlight, the Ring Chime Pro (2nd generation) boasts dual-band 2.4 GHz and 5 GHz wifi connectivity and guided feedback during setup that helps you find the best location for your Chime Pro. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360038168452-Ring-Chime-Pro-2nd-Generation-Information.




Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Unimpressed1,


 Here at Ring, we understand how critical it
is for your Ring Chime Pro to work as intended. It's a key component to ensure
all connected Ring devices have a strong signal, along with providing an
internal audio effect through your home. We are here to lend some assistance.
Based on your review, it seems that you are having trouble with your Ring Chime
Pro extending the signal to your Ring devices. When this happens, we recommend unplugging the Chime Pro for 30 seconds and then plugging it back in. The ideal placement for your Chime
Pro is about halfway between your wifi router and the device it’s connected to.
Wifi extenders work best with devices that won’t be moved, and ideally, the
maximum distance between the router and the device should be under 30 feet.
If the distance is greater than 30 feet, you might
need a different solution to a weak wifi signal, like a mesh network instead of
a wifi extender. A wifi router creates a single access point that broadcasts a
signal. The further the signal has to go, the weaker the signal gets. For more
information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding
your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring.

Hello marty48911,

We appreciate you leaving a review on the Ring Chime Pro. We completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important. The Chime Pro is intended to extend wifi coverage through your house, specifically to a Ring device. Rest assured, we are here to assist you in resolving your dual-band connectivity concern.
Based on your review, it seems that you are having trouble connecting your Ring Chime to your wifi. If this is the case, we recommend unplugging the Ring Chime for 30 seconds and then plugging it back in. Once done, you may continue setting up your Ring Chime. For more information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.
For any additional questions or concerns regarding your Ring Chime, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.  Thank you, Jamila with Ring

Hello Amosity,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback regarding your experience with the Chime Pro. Our team is always striving to improve our products and their performance.

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option. For more information please this article from our website:  https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi Brooks.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring device. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not operating as expected. Even with your Chime Pro, your router is still your main source of connection for your Ring device. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello Mooney,

We understand how important it is to experience a reliable connection to your home security devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.

If your Chime Pro has trouble re-connecting, then it might be due to interference. Some things that can cause interference include (but are not limited to):
* Materials such as stucco, brick, or concrete.
* House appliances such as microwaves.
* Electronic devices such as televisions, game systems, or wifi enabled devices.

To ensure the best performance, please test a few different locations. You’ll find that one area provides the best performance. We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Alexis with Ring

Hello 1967army,

We understand how important it is to experience a reliable connection to your home security devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.

If your Chime Pro has trouble re-connecting, then it might be due to interference. Some things that can cause interference include (but are not limited to):
* Materials such as stucco, brick, or concrete.
* House appliances such as microwaves.
* Electronic devices such as televisions, game systems, or wifi enabled devices.
To ensure the best performance, please test a few different locations. You’ll find that one area provides the best performance.

We are pleased to read that you found a solution that works well for your home's network environment! We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. For any additional questions or concerns regarding the Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Alexis with Ring

Hello Lupe,

We understand how important it is to experience a reliable connection to your home security devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.
If your Chime Pro has trouble re-connecting, then it might be due to interference. Some things that can cause interference include (but are not limited to):

* Materials such as stucco, brick, or concrete.
* House appliances such as microwaves.
* Electronic devices such as televisions, game systems, or wifi enabled devices.

To ensure the best performance, please test a few different locations. You’ll find that one area provides the best performance. We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Antonio from Ring

Hello Paperweight,

We understand how important it is to experience a reliable connection to your home security devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.

If your Chime Pro has trouble re-connecting, then it might be due to interference. Some things that can cause interference include (but are not limited to):


* Materials such as stucco, brick, or concrete.
* House appliances such as microwaves.
* Electronic devices such as televisions, game systems, or wifi enabled devices.

To ensure best performance, please test a few different locations. You’ll find that one area provides the best performance. We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support.- All the Best, Jamila at Ring

Hello mdutra9464,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hi CDubb,

We understand why you feel this way, as this isn't the experience we want our customers to have. The Ring Chime Pro should provide reliable alerts for times when you are away from your phone. Please know we hear your concern and are here to help.

This device will pair with 2.4 GHz and 5 GHz, wifi networks. If you haven't already, please try switching to whichever signal you haven't yet paired to. For example, if you're currently using 2.4 GHz, try the 5 GHz one instead.

Please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.

Regards,
Marlom at Ring

Hi JimT.

Thank you for taking the time to share your experience with us.

We understand the importance of having a consistent wifi signal to your Ring devices. The Ring Chime Pro was designed to help extend your wifi signal to your Ring Video Doorbell or Ring Security Camera. We are here today to provide you with information to assist you in finding the best solution for your home’s environment.

It sounds like the Ring Chime Pro is not extending your wifi network as far as you need. A Ring Chime Pro is a great solution if you want to extend wifi to your Ring devices. Generally, a single Chime Pro can effectively improve connectivity to your Ring devices in a two- to three-bedroom home, or if your devices are located close together.

For larger homes with devices located farther apart, you may need to consider purchasing a mesh network system like the eero network. A regular wifi network distributes the wifi signal from a single point, your router. The further the signal has to stretch away from the router, the weaker it becomes. A mesh network has multiple wifi distribution points that keep the wifi signal strong from different distribution points.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.