Customer Ratings & Reviews

Hi ChristopherM.

Thank you for sharing your feedback with us.

We understand the importance of having a consistent wifi signal for your Ring devices. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like your Ring Chime Pro is not in an optimal location to provide the best signal to your Ring devices. The Ring Chime Pro has a built-in wifi extender to boost your network for all your Ring doorbells and cameras. It’s important to install your Ring Chime Pro in a location where it gets a strong wifi signal from your router yet is able to extend a strong signal to your doorbells and cameras. The Chime Pro Placement Test feature can help ensure you have a good installation by following the steps below:

Open the Ring app.
Tap the three lines on the top left of the Dashboard.
Tap Devices.
Select the Chime that you want to check.
Tap Chime Pro Network
If you have one or more devices connected to the Chime Pro Network, you will see an option to run the Chime Pro Placement Test at the top of the list. If you do not have any devices connected to Chime Pro Network, tap on the device in the list that you would like to connect and follow the steps in the app before continuing below.
Tap Run Placement Test.
The Screen will list your Chime Pro and any devices connected to the Chime Pro Network. If you have more than one device connected to the Chime Pro Network, they will be listed in order from weakest signal to strongest signal.
Follow the steps in the mobile application to optimize your placement of Chime Pro. This may involve unplugging the Chime Pro and plugging it back into a different outlet. Once plugged in, Chime Pro will automatically reboot, and your settings will be preserved.
Tap Test Again to recheck the placement of Chime Pro. Note: This process can take up to 2 minutes to complete.
Repeat the Chime Pro Placement Test as often as necessary until you achieve a good result.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JuanChiChi,

We completely understand the seriousness of this matter. Finding a solution so that you have a Ring camera you can rely on is our top priority! We appreciate that you have placed value in owning Ring devices to secure your home.

The Ring Chime Pro has a built-in wifi extender to boost your network for all your Ring doorbells and cameras. It’s important to install your Ring Chime Pro in a location where it gets a strong wifi signal from your router yet is able to extend a strong signal to your doorbells and cameras. The Chime Pro Placement Test feature can help ensure you have a good installation by following the steps listed on our support article:

https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi

Please reach out to our specialized support team when you have a chance. We would love the opportunity to go over these settings with you and ensure your device is set up for optimal performance at your home.

Thank you,
Nicole from Ring

Hi there, I know it's frustrating to encounter technical issues. I'd be happy to offer some guidance. Make sure your Chime Pro is plugged into a working power outlet, then hold down the reset button on the side for about 15 seconds. After this, walk through the setup process using the steps under Set Up a Device. If you need any additional assistance, feel free to reach out on the Ring Community at https://community.ring.com/. You can interact with other neighbors and ask each other questions. All the best, Ashley from Ring.

Hi Mathew. Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring device. Having a solid connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not operating as expected. Even with your Chime Pro, your router is still your main source of connection for your Chime Pro. Ideally, the maximum distance between the router and your device is 20-25 feet with the Chime Pro about halfway between the Ring device and your router. If possible, try moving the router closer to the device. Also, make sure your router is not in a closet or behind furniture, like a sofa, so the router has an unobstructed signal.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello!

Thank you for reaching out with this concern. I understand how important the Chime Pro is to your home security, so I'd like to help get you reconnected. When you change modems with your internet service provider, you may also need to reconnect the Ring devices to the router, if you changed the network name and password. I've provided step-by-step instructions for you below, but you may also find this information in our Help Center on Ring.com (https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network):

Open the Ring app and tap on the three lines on the top left.
Look for Devices in the list on the left side of the screen.
Tap Devices.
Select the Chime Pro you need to change the wifi network for.
Tap on Device Health at the bottom of the screen.
Tap on Reconnect to Wifi or Change Wifi Network.

Your experience with Ring is important to us, and I'd love to make sure this concern is resolved for you completely. Please reach out to us at your earliest convenience to get connected with one of our trained technicians. https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

Thank you,
Caitlin with Ring

Hi LisaH.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Chime Pro online and working properly so you can keep your home secure. Being able to rely on the alerts to know when activity is detected is an essential feature of the Ring Chime Pro. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as expected. We recommend setting up your Ring device (video doorbell or security camera) first, then setting up the Ring Chime Pro. After the device and the Chime Pro are active and on the wifi network, use the Ring app to associate the Ring Chime Pro with the Ring device. Ring Chime Pro connects to 802.11 b/g/n 2.4 GHz wifi and can be paired to any number of Ring devices.

If your Ring Chime Pro is not connecting to your network, we recommend that you reset the device by pressing and holding the rest button on the side of the device for 20 seconds. Follow the steps in the Ring app to connect the device to your network. We have included those steps here:
Open the Ring app.
Tap the menu (≡).
Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi.
Tap the "Device Health" tile.
Under "Network," tap "Change Network" and follow the prompts in the app.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

We invite you to reach out to our community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi technerd2020.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Chime right away. Being able to get your device online so you can rely on the Ring Chime Pro for notifications and to extend wifi to other Ring devices is imperative to your device working properly. We can definitely assist you with this today, and we are confident we can get your device set up and working as intended.

It sounds like you are running into some trouble getting your Ring Chime Pro set up. If your Ring Chime Pro does not seem to be connecting when you’re first setting it up or is not showing any light patterns, try moving the chime to another outlet. Once a light pattern appears, it will take at least 30 seconds before the device goes into setup mode.

When you set up a Ring device for the first time and it goes into setup mode, you’ll be asked to connect to a temporary Ring network before you connect to your home wifi network. This temporary network pairs your device with the Ring app. Once you are connected to your home network, you will no longer be connected to the temporary Ring network.

If the temporary Ring network doesn’t appear or won’t connect, you can try unplugging the Chime Pro and plugging it into another nearby outlet. You can also hold down the reset button on the side of the Chime Pro for 10 seconds and release it to power cycle the Chime Pro.

The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to. Wifi extenders work best with devices that won’t be moved. The maximum distance between the router and the device should be under 30 feet (ideally 20–25 feet).

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Inkjet. It's important to have your home security devices working properly so you can have that peace of mind. If your chime Pro isn't working correctly, try the troubleshooting tips listed in this Help Center article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-2nd-generation-and-Understanding-Light-Patterns. If those steps don't help, you can search the Ring Community at https://community.ring.com/ to find solutions from other neighbors. Best, Ashley from Ring.

Hello KennyG,

Thank you for taking time out of your day to share your experience. We completely understand the relevance of having your home security up and running. Having peace of mind that your Ring device’s connectivity is solid is very important so you can keep an eye on your property. Please know that we are here to ensure you have information to resolve your connectivity concerns.

Regarding your concern with the Ring Chime Pro not boosting the wifi signal to your Ring camera, I have attached a help article below that will provide steps for how to improve the signal using the Chime Pro, as well as best practices for wifi extenders: https://support.ring.com/hc/en-us/articles/211156426-Setting-Up-Your-Ring-Chime-Pro-2nd-Generation-to-Work-with-a-Ring-Device.

The Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Jess from Ring

Hello Andy,

We understand how important it is to have your Ring Chime Pro set up to secure your home. The Ring app should provide guided steps to complete the installation within a matter of minutes. Once set up, you can extend your home's wifi and amplify Ring security alerts

This device is compatible with 2.4 GHz and 5 GHz networks. If you haven't already, please try a set-up attempt on each of the networks.

If that doesn't resolve the issue, please reboot your router. Oftentimes routers can benefit from a routine power cycle as they process a lot of data. You should only have to power down the router for about a minute.

We are confident we’ll find a solution together. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Marlom at Ring

Hi tony. Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on your Ring devices. The features and technology provided by the Ring Chime Pro are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the signal stregth concern mentioned in your review.

It sounds like the device is not functioning as expected. A Chime Pro is a great solution if you want to extend wifi to your Ring devices. Generally, a single Chime Pro can effectively improve connectivity to your Ring devices in a two to three bedroom home, or if your devices are located close together. We recommend performing the Ring Chime Pro Placement Test to find a location where it gets a strong wifi signal from your router, and is able to extend this to your Video Doorbells and Security Cameras. Follow these steps to run the Placement Test:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Select the Chime Pro that you want to check.
Tap Chime Pro Network.
If you have one or more devices connected to Chime Pro Network, you will see an option to run Chime Pro Placement Test at the top of the list.
If you do not have any devices connected to Chime Pro Network, tap on the device in the list that you would like to connect and follow the steps in the app before continuing below.
Tap Run Placement Test.
You'll see a list of any devices connected to Chime Pro Network. If you have more than one device connected to Chime Pro Network, they will be listed in order of weakest to strongest signal.
Follow the prompts in the app to optimize your placement of Chime Pro. This may involve unplugging Chime Pro and plugging it back in to a different outlet. Once plugged in, Chime Pro will automatically reboot and your settings will be preserved.
This process can take up to 2 minutes to complete.
Repeat Chime Pro Placement Test as often as necessary until you achieve a good result.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Chime Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi TVAntenna,

This device is designed to provide you with a quality internet connection to your Ring devices. It can also help amplify Ring alerts through your home. We’re here to gather further information, and help you get the most from your Ring Security.

For the Chime Pro to work as intended, you’ll need to switch your Ring doorbells and cameras to the Chime Pro Network. Please reference this article to learn how: https://support.ring.com/hc/en-us/articles/115003763123-Connecting-an-Existing-Ring-Product-to-Chime-Pro.

Please pay close attention to the “Best Practices for Wifi Extenders” portion of the article, as device placement is key.

Should you have additional questions, we are happy to find the best solution for you. Additionally, please feel free to reach out to our Ring Community forum at https://community.ring.com/, where Ring users like yourself share their personal experiences with Ring.

Regards,
Alexis with Ring

Hi CustomerMe.

Thank you for sharing your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Chime Pro right away. The features and technology provided by the Ring Chime Pro are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you are having some trouble setting up your Ring Chime Pro. If you are not able to successfully complete a setup, try resetting your modem and/or router. To do this, follow the instructions below:

Unplug your router or model from its power supply (don't just turn it off).
If your router and modem are separate, unplug both of them.
Wait 15-20 seconds, then plug them back in.
Wait a minute or two for the internet to be restored.
Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process.

Visit our support center if additional troubleshooting steps are needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello carolhern,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hi ALLY.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Chime Pro to function consistently and reliably. The features and technology provided by the Ring Chime Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with your concerns today to ensure your Ring device is performing optimally.

It sounds like your Ring Chime Pro is not functioning as intended. Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices. It works best with devices that won’t be frequently moved, like a doorbell or stationary security camera.

If you’ve had your Chime Pro for a while and it seems unresponsive, make sure that it’s connected to wifi and that the firmware (internal software) is updated. You can check both of these things in the Ring app under Device Health:

Open the Ring app.
Tap the menu (≡) on the top left of the screen to open the side menu.
Tap Devices.
Select your Chime Pro.
Tap Device Health.

If your Chime Pro is not connected to wifi, you’ll see an option to "Reconnect to Wi-Fi." If your firmware says “up to date," then you have the latest version. If your Firmware is not up to date, you may see numbers (which represent the version of firmware that you have). You may need help from Ring Support to get it updated.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi CharlesH.

Thank you for taking the time to leave your review of the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

If you still have the Ring Chime Pro in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello there,

We understand where you are coming from, as this isn't the experience we want our users to have. The Ring Chime Pro is intended to be a reliable wireless doorbell system and wifi extender. By using one, you should be able to amplify Ring notifications as well as improve your Ring device's internet connection. Rest assured, we hear your concern and are here to help.

Most connectivity issues are traced back to the placement of the device or the home wifi network. If you haven't already, please relocate your Chime Pro to a different wall outlet. This resolves most disconnect issues.

We also invite you to review the 'Device Health' section of the Ring app. Here, you can learn more about any underlying networks issues and how to address them.

Can you please reach us when you get a free moment? We'd like to pair you with one of our product specialists who can help turn your experience around.

Regards,
Marlom at Ring.

Hello Ivette,

We understand why you feel this way, as this isn't the experience we want our users to have. The Ring Chime Pro is intended to easily connect to your home wifi. Once set-up, it should remain connected to the network for peace of mind. Our team hears your concern and is here to help.

If you haven't already, please reboot your router. Today's routers handle a lot of information, and can benefit from the occasional power down. This helps keep things working correctly, and can help minimize wifi disconnects.

For more in-depth solutions, please visit our support article on this subject here: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router

We also invite you to reach us directly. One of our support specialists can review the details to your case and help solve this once and for all.

All the best,
Marlom at Ring.

Hello humpthegrump,
Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance. Based on your review, it seems that you are having trouble with your Ring Chime Pro staying online. When this happens, we recommend unplugging the Chime Pro for 30 seconds and then plugging it back in. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to. Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet.
If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets. For more information on troubleshooting your Ring Chime, please see our help center article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.
For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring

Hello David, We appreciate you leaving a review on the Ring Chime Pro. We completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important. The Chime Pro is intended to extend wifi coverage through your house, specifically to a Ring device. Rest assured, we are here to assist you in resolving your dual-band connectivity concern. Based on your review, it seems that you are having trouble connecting your Ring Chime to your wifi. If this is the case, we recommend unplugging the Ring Chime for 30 seconds and then plugging it back in. Once done, you may continue setting up your Ring Chime. For more information on troubleshooting your Ring Chime, please see our help center article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding your Ring Chime, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring