Customer Ratings & Reviews

Hello Badly,

Thank you for leaving a review. Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.
Thank you, Jamila with Ring.

Hello Bulla,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

The Ring Chime (2nd Generation) is an updated version of the classic Ring Chime. In addition to a stylish new design, Ring Chime's 2.4 GHz wifi connectivity will help you get notification for any and all of your Ring devices. Based on your review, it seems that you are not able to change the alert tone of the Ring Chime. To change the alert tone, select your Ring Chime under the device tab on the Ring App. You have the option to change and customize Chime tones for Alerts and Notifications. From there, you can select audio settings and adjust the volume on your Ring Chime.
The Chime tones available are:

Silent
Windchimes (plays once)
Windchimes (plays 3x)
Cowbell
Echo
Navi
Dogs
Ping Pong
Sonar
Xylophone
Siren
Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360038177772-Ring-Chime-2nd-Generation-Information.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Chime 2nd Gen concern.

Thank you, Jamila, with Ring.

Hello Davidpm410,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon

Thank you, Jamila with Ring.

Hello Southshore,

Thank you for taking a moment to leave your review of the Ring Chime Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila, with Ring.

Hello 1queenb,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring.

Hey there, thanks for taking the time to share your feedback. It's recommended to have your Chime Pro installed at about a halfway point between your wifi router and the Ring Camera or Doorbell you're connecting it to. You can also complete a Chime Pro Placement Test to find the most optimal location https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi. For any additional questions, check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.

Hello Kyrjus,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro staying online. When this happens, we recommend unplugging the Chime Pro for 30 seconds and then plugging it back in. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.


For more information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding
your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon

Thank you, Jamila with Ring.

Hello RING,

Thank you for bringing your set-up concerns to our attention. This isn't the experience we want our customers to have and are happy to help resolve this together.

If you haven't already, please try rebooting your router. Since your router is one of the hardest working devices in your house, it helps to be rebooted about once a month for optimal performance.

If the above does not resolve your concern, you can attempt a hard reset on your Chime Pro. Please hold down the setup button for 5 consecutive seconds. The light on the front may begin to flash a few times. You will know the reset is complete when the light stabilizes to solid blue and the device enters set-up mode.

It is important to us that you are able to enjoy the added benefits of your Ring Chimes. If after following the above advice you still cannot complete the setup, please feel free to reach out on our community forum at https://community.ring.com/.

Regards,
Marlom at Ring

Hello wallycher62,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Hello LFDT10,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance. Based on your review it seems that you are having trouble connecting your Ring Chime Pro to your wifi If this is the case we recommend unplugging the Ring Chime Pro for 30 seconds and then plugging it back in. Once done you may continue setting up your Ring Chime Pro.

For more information on troubleshooting your Ring Chime Pro, please see our help center article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring.

Hello bigjon,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila with Ring.

Hello lucy61,

Thank you for taking the time to share your experience with the Chime Pro and the Ring Video Doorbell 2.

We understand how important it is for a seamless transition when upgrading a Ring device. Ring products were designed to integrate into your existing Ring ecosystem with ease, so that you can maintain constant peace of mind regarding your home security. We would love to provide some helpful tips and tricks so that you can continue to enjoy your Ring products and their features for years to come.

It sounds like your Ring Doorbell 2 is not able to connect to your home's wifi network. The Ring Chime Pro is designed to extend your home's wifi signal to assist in setting up Ring devices that your wifi may not reach on its own.

To successfully use a Chime Pro, ensure your wifi can provide adequate upload speeds for your Ring devices through the Chime Pro. Chime Pro has a recommended minimum upload speed of 2 Mbps per device.

If you need further guidance on connecting your Ring Video Doorbell 2 to your Chime Pro, please visit our support center: https://support.ring.com/hc/en-us/articles/211156426-Setting-Up-Your-Ring-Chime-Pro-2nd-Generation-to-Work-with-a-Ring-Device.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the Best,
Nicole with Ring

Hello Jake,

This device is designed to provide you with a quality internet connection to your Ring devices. It can also help amplify Ring alerts through your home. We’re here to gather further information, and help you get the most from your Ring Security.

For the Chime Pro to work as intended, you’ll need to switch your Ring doorbells and cameras to the Chime Pro Network. Please reference this article to learn how: https://support.ring.com/hc/en-us/articles/115003763123-Connecting-an-Existing-Ring-Product-to-Chime-Pro

Please pay close attention to the “Best Practices for Wifi Extenders” portion of the article, as device placement is key. Should you have additional questions, we are happy to find the best solution for you. Additionally, please feel free to reach out to our Ring Community forum at https://community.ring.com/, where Ring users like yourself share their personal experiences with Ring.

Regards,
Alexis with Ring

Hello Giants269,


 Here at Ring, we understand how critical it
is for your Ring Chime Pro to work as intended. It's a key component to ensure
all connected Ring devices have a strong signal, along with providing an
internal audio effect through your home. We are here to lend some assistance.
Based on your review, it seems that you are having trouble with your Ring Chime
Pro staying online. When this happens, we recommend unplugging the Chime Pro
for 30 seconds and then plugging it back in. The ideal placement for your Chime
Pro is about halfway between your wifi router and the device it’s connected to.
Wifi extenders work best with devices that won’t be moved, and ideally, the
maximum distance between the router and the device should be under 30 feet.
If the distance is greater than 30 feet, you might
need a different solution to a weak wifi signal, like a mesh network instead of
a wifi extender. A wifi router creates a single access point that broadcasts a
signal. The further the signal has to go, the weaker the signal gets. For more
information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns. For any additional questions or concerns regarding
your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon.

Thank you, Jamila, with Ring.

Hello Itsme,

We're pleased to learn you've chosen Ring for your home security needs. We want our users to have the very best experience when using our home security products. Since you have yet to install your device, we invite you to reach us directly. Together, we can walk through the installation process and answer any questions you may have. Looking forward to speaking with you soon!

Welcoming you to the family,
Marlom

Hello Bebo,

Having a strong wifi signal is essential for our devices to properly communicate within the Ring App and send your proper notifications to your mobile device. The Ring Chime Pro has a built-in wifi extender to boost your network for all your Ring doorbells and cameras. It’s important to install your Ring Chime Pro in a location where it gets a strong wifi signal from your router yet is able to extend a strong signal to your doorbells and cameras. The Chime Pro Placement Test feature can help ensure you have a good installation by following the steps below:

Open the Ring app.
Tap the three lines on the top left of the Dashboard.
Tap Devices.
Select the Chime that you want to check.
Tap Chime Pro Network
If you have one or more devices connected to Chime Pro Network, you will see an option to run Chime Pro Placement Test at the top of the list. If you do not have any devices connected to Chime Pro Network, tap on the device in the list that you would like to connect and follow the steps in the app before continuing below.
Tap Run Placement Test.
The Screen will list your Chime Pro and any devices connected to Chime Pro Network. If you have more than one device connected to Chime Pro Network, they will be listed in order of the weakest signal to the strongest signal.
Follow the steps in the mobile application to optimize your placement of Chime Pro. This may involve unplugging Chime Pro and plugging it back into a different outlet. Once plugged in, Chime Pro will automatically reboot and your settings will be preserved.
Tap Test Again to recheck the placement of Chime Pro. Note: this process can take up to 2 minutes to complete.
Repeat Chime Pro Placement Test as often as necessary until you achieve a good result.

Please reach out to our support team if we can be of any assistance to you, we'd love to discuss your home's environment and ensure you have a Chime Pro that is functioning as it's intended to boost the wifi signal within your home.

Thanks,
Alexis at Ring

Hello Coptimus,
We appreciate you leaving a review on the Ring Chime Pro. We completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important. The Chime Pro is intended to extend wifi coverage through your house, specifically to a Ring device. Rest assured, we are here to assist you in resolving your connectivity concern.
Based on your review, it seems that you are having trouble connecting your Ring Chime to your wifi. If this is the case, we recommend unplugging the Ring Chime for 30 seconds and then plugging it back in. Once done, you may continue setting up your Ring Chime. For more information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.
For any additional questions or concerns regarding your Ring Chime, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring

Hello Unsatis,

Here at Ring, we understand how critical it is for your Ring Chime Pro to work as intended. It's a key component to ensure all connected Ring devices have a strong signal, along with providing an internal audio effect through your home. We are here to lend some assistance.

Based on your review, it seems that you are having trouble with your Ring Chime Pro extending your wifi signal. When this happens, we recommend moving your Chime Pro. The ideal placement for your Chime Pro is about halfway between your wifi router and the device it’s connected to.

Wifi extenders work best with devices that won’t be moved, and ideally, the maximum distance between the router and the device should be under 30 feet. If the distance is greater than 30 feet, you might need a different solution to a weak wifi signal, like a mesh network instead of a wifi extender. A wifi router creates a single access point that broadcasts a signal. The further the signal has to go, the weaker the signal gets.

For more information on troubleshooting your Ring Chime Pro , please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.

For any additional questions or concerns regarding your Ring Chime Pro, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon
Thank you, Jamila with Ring.

Hello Greg,
We appreciate you leaving a review on the Ring Chime Pro. We completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important. The Chime Pro is intended to extend wifi coverage through your house, specifically to a Ring device. Rest assured, we are here to assist you in resolving your dual-band connectivity concern.
Based on your review, it seems that you are having trouble connecting your Ring Chime to your wifi. If this is the case, we recommend unplugging the Ring Chime for 30 seconds and then plugging it back in. Once done, you may continue setting up your Ring Chime. For more information on troubleshooting your Ring Chime, please see our help center
article: https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-and-Understanding-Light-Patterns.
For any additional questions or concerns regarding your Ring Chime, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon. Thank you, Jamila with Ring

Hello,

We know how important it is to quickly set up your Chime Pro for an enhanced experience with your Ring devices. This device's set-up was intended to easily complete through the Ring app. Once installed, you can link all Ring doorbells and cameras for amplified Ring alerts and an enhanced wifi connection. Our team can help get things working as intended.

If you are experiencing failed set-ups, please force close the Ring app and try a fresh set up. Ensure you have the correct wifi password and network name.

You can also reference this article for more detailed solutions: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly

Can you please reach us directly? One of our product specialists can help solve this on a one-on-one bases with you. We look forward to finding a solution together.

All the best,
Marlom at Ring