Customer Ratings & Reviews

Hi Bubba,

Thank you for taking the time to share your experience with us and other consumers. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Floodlight Cam is designed to work in many environments to provide you with peace of mind and security. The camera features 1080p HD video, two-way audio, and motion-activated notifications.

We love reading that the video quality and snapshot feature, is meeting your needs and expectations! Your motion sensitivity slider is your tool to determine exactly what you want your Floodlight Cam to react to. By moving the slider between Less Motion and All Motion. You can fine-tune your Ring device to fit the particular circumstances of your location. Here is a great article explaining this feature and how to use it.

https://support.ring.com/hc/en-us/articles/115002734606-Using-the-Motion-Sensitivity-Slider-on-Your-Floodlight-Cam

We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. If you have any questions, please visit us at https://community.ring.com/ today. The Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Sincerely,
Danielle with Ring

Hi JoseD.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Floodlight Cam Plus. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you experienced some connection issues with the device. Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

We also recommend adding a Ring Chime Pro to your network. The Ring Chime Pro simply plugs into a wall outlet between your router and the Ring Floodlight Cam Plus to assist with the wifi signal strength to the device.

For more information on your Ring Floodlight Cam Plus, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.