Customer Ratings & Reviews

Hi David.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Pan-Tilt Indoor Cam to function consistently and reliably, so you can effectively monitor your home. The features and technology provided by the Ring Pan Tilt Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. You can control your view from corner to corner with the Ring Pan-Tilt Indoor Cam, our first camera that lets you smoothly pan 360° across any room, all on your phone. To use the pan and tilt feature, you can take the following steps:

In Live View, tap Rotate then use the horizontal and vertical motion control arrows to pan or tilt your camera.
Tap and hold an arrow to move your camera until you lift your finger or the camera reaches the end of its coverage range.
Tap an arrow once to move the camera in smaller increments.

If any additional information is needed regarding your Ring Pan-Tilt Indoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

All the best,
Miyuki from Ring.

Hi MarianD.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

To set up your Ring Pan-Tilt Indoor Cam, you can scan the QR code on your Ring device or product packaging via the Ring app. Follow these instructions in the Ring app:

Tap the three lines (≡) on the left side of your dashboard in the Ring app.
Tap "Set up a Device" and select the type of your device.
Tap "I’m Ready to Scan."
Point your smartphone’s camera at the QR code on your Ring device or product packaging. (Note: If you don’t see the QR code, please remove your video doorbell’s faceplate).
Center the code in the phone camera’s view at the bottom half of the screen.
When the code is recognized, a green square will appear and a pop-up with your device image detected.
If you experience issues scanning the QR code, please follow these steps:

Move your camera closer or further from the QR code to help it focus.
Once your camera finds focus, hold it steady for a few seconds.
If your camera won’t focus, clean your camera lens, move to a well-lit area, and try again.
If you continue to experience issues, please follow these additional steps:

Tap "Other Options" below the scanner.
Select Can’t Scan the QR code.
Confirm by selecting "Enter code manually" (this corresponds to PIN code digits underneath the QR code).
Find your device in the list.
Enter your five digit PIN which can be found below the QR code.

For more information on your Ring Pan-Tilt Indoor Cam, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi alex.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Pan-Tilt Indoor Cam and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Melissa from Ring.

Hi Ringer10.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. The features and technology provided by the Ring Pan-Tilt Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sound like your device is not operating as expected in regards to the installation.

We have included the installation instructions for the Ring Pan-Tilt Indoor Cam here:

Wall installation:
Use the mounting plate as a guide to mark screw holes on the wall with 6.5 inches (16.5 cm) of space in every direction.
Install the mounting plate with the UP arrow pointing up.
On stucco, brick, or concrete, use a 3/16 inch (5mm) masonry bit to drill holes for the included wall anchors.
Run the power cable through the hole in the mounting bracket and plug in.
Secure your camera to the mounting bracket by sliding until you feel a click.
Secure your camera and bracket to the mounting plate by sliding until you feel a click.

We invite you to reach out to our community if any additional information is needed regarding your Ring Pan-Tilt Indoor Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hi RobertV.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that were already posted by other neighbors.

Sincerely,
Matthew from Ring.

Hi FEAKK40.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Pan-Tilt Indoor Cam to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Pan-Tilt Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video quality concern you mentioned in your review.

We are happy to provide you with more information regarding your concern with the video quality from the device. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We recommend downloading video clips prior to zooming in for optimal resolution.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out to our community if any additional information is needed regarding your Ring Pan-Tilt Indoor Cam.

Thank you,
Miyuki from Ring.

Hi Nope.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Pan-Tilt Indoor Cam to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Pan-Tilt Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected in regards to audio. We are happy to share some tips with you to help you troubleshoot why your Ring device may be experiencing sound issue. Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or "Live View"). If your phone or tablet has poor service or internet, it could be affecting "Live View" or your video downloads. Try turning Bluetooth off, then open "Live View" or view a recorded Ring video.

Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Ring Pan-Tilt Indoor Cam. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Try moving your wifi router closer to your Ring device. Open "Live View" in the Ring app and see if your Ring device's microphone is enabled. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Pan-Tilt Indoor Cam. Tap the "Live View" button. Check to make sure the microphone icon is enabled. You can also press the green phone icon. If you have a Ring Home subscription, you can view the recording to see what the audio sounds like.

Check your audio privacy settings You may have your audio settings turned off for privacy reasons. Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Pan-Tilt Indoor Cam. Tap the "Device Settings" tile. Tap "Privacy Settings." Make sure "Audio Streaming" and "Recording" is enabled. Reboot your Ring Pan-Tilt Indoor Cam by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring Pan-Tilt Indoor Cam. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.

We invite you to reach out to our community if any additional information is needed regarding your Ring Pan-Tilt Indoor Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.