Customer Ratings & Reviews

I bought the Roku1/14/16. The Roku 1 streaming device does a good job of streaming video and provides many channels to watch free TV and/or monthly paid service such as Netflix, Amazon Prime, etc. and I would recommend it on that basis. At the time of purchase Roku offered a 3 month free trial of Hulu limited commercial and 30 day HBO and Showtime. However, Roku did not honor their agreement to provide 3 months of Hulu for free. They did provide 30 day free HBO and Showtime. I have tried to request assistance thorough several chats for assistance on Roku website and have been advised on THREE different occasions that they would escalate the case to their specialist to help me get the 3 months Hulu free trial and each time that I could expect the feedback within 24-48 hours. It has now been several weeks and no response or results was ever received. In my opinion I do not consider this very good customer service on behalf of Roku. So if Roku is offering a special offering for free trial subscription when you purchase the Roku streaming device, do not count on getting it or count on customer service to resolve the issue.

I would definitely recommend Ruko 1 if all you are looking for is on-line streaming of movies/TV channels. I had no problems with speed or lagging and Ruko practically set itself up - it's super easy. However, I returned 1 for the Ruko 3 because that model had more features to fit my needs. If you are a cable subscriber Ruko 3 will actually work the same as a cable box. No more extra cable box fees!

The Roku 1 is a great starter streaming device. With that being said, for just a bit more money, the Roku 3 offers a much better quality. The Apple TV also offers a great alternative for the same price as the Roku 3. The Roku 1 tends to load slowly and the menus do not respond very quickly. The Roku 3 and Apple TV load content much faster and the processor is better, resulting in faster menu transitions. So, if you are looking for a great streaming device on a budget the Roku 1 is for you. If you can spend a bit more than go for the Roku 3 or Apple TV.

I've had Roku's before and bought this for my mom to replace her old one which was a rather old model. I honestly wasn't too impressed. It was basically identical to her old one which was an RX or RH...R something. I would have expected a newer model would run faster or have some different features or something but it really didn't. I ended up returning it and getting her an Apple TV which at least she can use her Bluetooth headset with and not have to blast the TV as she is hard of hearing.

Initially the Roku worked great. Three days or so it froze. I unplugged it and reattached it and it worked fine. BUT while detaching it I noted it seemed quite hot..in excessive of 125 degrees F. Since then it froze up 5 times plus. It is plugged into a recently purchased high quality surge protector. I got the Roku 1 because I have a Sony trinitron..analog. I am not recommending this product to friends. I also have a Fire TV and Appl TV and no problems with these devices.

I was really looking forward to this unit, only to find no football!!!!! most everything else but that. only partial things on favorite TV news programs. Was hoping to get rid of my DIRECTV didn't happen. Lots of money for subscriptions on the movies and even for older release programs. free stuff is mostly cartoons for kids. Really got tired of having to sign in to get things started and assigning passwords to everything gets old....love the Pandora feature however I have on my new receiver also. .

not bad for the price, but sometimes it takes along time for it to load. For the price it's decent enough so it will do.

The Roku like every other streaming device (AppleTV, AmazonFire, & Chromecast) can give your non-smart TV the abilities of a smart TV. While it does accomplish what it says, it does it poorly in comparison to the AppleTV or even a Playstation 3. I bought it for my mother but we found it to be slow, cumbersome, and outdated. The Netflix app on this is the worst. It's poorly designed and unable to switch users on the same account. My mother is keeping it but I do not recommend it.

We purchased the Roku player so that we could access Netflix, HBOgo and Youtube. Getting Netflix is great and it is very easy to use. But, we cannot use Youtube or HBOgo. Unfortunately, HBOgo does not work on Roku if you have Comcast Cable. I think I would have done much more research and not relied on just Roku's webpage for information.

Unfortunately my television was too old of a model to use either version. Even though the features says it will operate on non-HDTV televisions, it didn't work for my TV. So make sure you have a TV that has a coaxke cable connection.

Easy to use. Best to add channels with the remote. Was not successful adding apps channels to my account from computer. I still need my cable tv account so that I can see most recent content on some streaming channels.

purchased for my mother because the stick didn't fit into the slot on her soundbar. This device is not being updated so the neflix ap for example does not have the same features as on the stick or other models

I bought this for my kids to use, as they are forever watching NetFlix on their laptops. They do enjoy watching movies on the big screen and find it easy to use. Setup was also easy.

I purchased this for my daughter to be able to stream Netflix on. I was rather frustrated that it wanted a credit card # just to set up. I have no plans on making any purchases on this.

Roku is great to have for Netflix and Hulu Plus subscribers. But to be able to watch new shows off of M2Go, it charges you per episode. Movies are expensive to rent also.

Works well. I needed a Roku with the standard RCA Cables (the red, white and yellow plug) for my non HD TV. I bought the new version of the Roku 1 and strangely enough the remote does not have a headphone plug (whereas I have an older Roku 2 that does have a headphone plug). One thing i don't like about the Roku is the tedious way the company has you typing in the names of movies or shows on your tv screen. It's a lot of button pushing. Not ideal.

The initial set up was easy connecting to the TV but then had to set up an account on line which was not so user friendly and took too much time!

Roku was kind of a pain to get started. Have to go online create an account, give them a credit card "just in case you order something from them I say BS. Then you get a code to enter on the Roku setup screen which doesn't want to work at first. Also you dont get your multiple profiles on Netflix like xbox allows. The search function is awful as it brings up movies you have to buy instead of the ones paid for by having Netflix. The only easy thing was using Roku to display the pictures on my phone to my TV.

Roku search program only gives a specific number of finds. Once you start looking at them you have to begin the search again. The search screens are small and not specific to the intended find. (i.e. if you pay for 'Netflix'). Also the example 'Netflix' search is narrowed to movie/show name only - not actor name or topic. All too time consuming to get to a show that you don't want to pay extra for.

I bought this because I have an older tv with no hdmi. The product works, but takes a while to load up.