Customer Ratings & Reviews
- Model:
- ME11A7510DG/AA
- SKU:
- 11811571
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Great Microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the slim design! Gives extra room between microwave and cooking surface without giving up key features!
I would recommend this to a friendSeems like a great idea but not user friendly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I thought this would be a great idea. Less space in a new kitchen reno. I was wrong. If I was 6'4" or greater than this would have been great. But i'm not. It was way too high and made it very difficult to see what you were doing. Also It would not keep time. It was randomly adding time to the clock which made no sense. I've never had a microwave not be able to keep time. I even made double sure I was not somehow changing it. However I was not, it would just randomly add a minute or 3 to the clock. Not the timer for cooking but the actual clock. So we took it down and returned it. Just was not happy at all with it and bought a standard over the stove one. Which I'm perfectly happy with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Teradawn,
Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products.
I highly recommend clicking this link for future reference or guide:
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Set the time on your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00087028/
The time is not displayed:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
User Manual Page 32
Specifications:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/#specs
TROUBLESHOOTING:
https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf
User Manual Page 33
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/#support
Please take note of your warranty coverage:
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
https://www.samsung.com/us/support/service/warranty/ME11A7510DS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695729
Thank you for choosing Samsung. Have a great day.
Joe
Worst. Installation. Ever. Terrible. Design.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An utter nightmare to install. The very worst experience I've ever had trying to install an appliance. Do not try to install this yourself--hire someone and good luck. The installation bracket is terrible. Very hard to line up--doesn't hold weight--bends metal when not aligned. Where do I start with how awful and painful the installation process was. Took us 24 hours and repeat visits to hardware stores to get something to carry the heavy weight of the machine so we could align it properly. It should not have been this hard to install. It's a terrible design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanJ,
We are here to extend our help when it comes to the installation of your microwave.
We highly recommend having a qualified technician install this microwave.
For us to better assist you with the installation, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145830430, which will help our team pull up your information.
^Rainly
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance, recommended and so nice, quiet.....
I would recommend this to a friendShort lived
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it quit working. Less than 2 yrs old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the frustration of having an appliance that quits working. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151164116 to help our team pull up your information when you message us.
Thank you.
-Angelica
Stupid microwave “0” for quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this last year. One month after the one year “Warranty” expires, this stupid thing stopped heating food. Samsung wants $140 to check it. Its suppose to be one of the high end slim but support for it sucks. Stay away, just get a whirlpool or LG
No, I would not recommend this to a friendMathis us a no for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave doesn’t hold time properly. Randomly adds time as it’s cooking, when I press a button it will randomly do something else. Unfortunately I’m outside the return period by 26 days
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sarah,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144569853
Thank you for choosing Samsung.
^Ross
Pop corn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Mike R wave works great I have fat fingers sometimes I turn on the light And sometimes I turned on the fan . The door is very big it's long and sometimes I hit my head on it when my girlfriend leaves it open. The mikerowave makes great popcorn it's good I like popcorn .
I would recommend this to a friendNice, but throws errors
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We get error code rh-1 at random. No documentation or support can be found online for this error code.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jerry,
We know the frustration of getting microwave error codes. Let us resolve the error code immediately.
Please follow the steps on the link below to help you with the microwave error code.
Samsung microwave error codes.
codes.https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147093864 to help our team pull up your information.
Have a great day.
^Aloe
100% Frustration with Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave with Bestbuy, the screws to replace the light under the microwave can't be removed because they are broken. Spoke 4 x times already with Best Buy, and they charged me for a replacement and installation. They came two times and none of the people that came had the order to uninstall the broken microwave and install the new one.... 100% frustration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback on your overall customer experience about this purchase.
Have a great day.
-John
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a piece of junk!!! You cannot see the keyboard clearly. Im done with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertE,
We understand how you feel regarding this microwave. We are here to help you.
We appreciate the time you took to write this review, and we are committed to improving our products and services for the future.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150210823), and it will help our team pull up your information.
^Rodel
new?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am concerned this was a refurbished or open box item it has physical damage and the clock does not work and the paperwork except 1 paper is missing
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to enjoy using your microwave, JefferyP. We'll walk you through how to properly change and set the clock time on your microwave.
Your microwave oven is equipped with a built-in clock. Looking under Power Level, you may see a tiny clock icon. That's because this button has a dual purpose. Learn more from these details.
Turn to page 12 of your user manual for instructions on setting the clock:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
I have shared your model's online user manual for your reference:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145314576, to help our team pull up your information.
Have a great day!
^Chrystel
Microwave
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave just stop working. Support was terrible.After unplugging it and plugged it in again it went crazy and burnt the plastic I had inside to cover the food and the glass exploded.Technical support gave the worst service.Never replaced it and said it works again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Let's check and fix your microwave!
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145777900, to help our team pull up your information.
Have a great day!
^Chrystel
Inspection you open box item
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dent up pretty bad and it was a month or more after I purchased it before opening the bix
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Looks good - but not reliable!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks beautiful, and love the slim profile, but it broke after less than a year. Rather than fix it, BB replaced it with a new one. The turntable on the new one didn't work! Now we are having to schedule another visit to fix that!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MollyG,
We all want a properly working microwave. We are here to help.
Please follow the steps on the link below to help you with the microwave's turntable.
Turntable does not rotate and is making noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147038319 to help our team pull up your information.
Have a great day.
^Aloe
Great deal for a great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave and at a great price! I installed it myself but if you’re not handy, I recommend having it installed. Quiet and powerful with many options
I would recommend this to a friendCrapsung Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like all of Samsung Electronics they are all crap. Ya I know I should have bought the insurance buying a Samsung but it is so expensive nearly another $100..$400 microwave only last 13 months. Wouldn’t recommend!!!! No joke
No, I would not recommend this to a friendOk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it yet but hope it works!!! If it doesn’t i hope Best buy protection will fix it!!
I would recommend this to a friendBrand response from Samsung
Posted .Hello NevenaK,
We appreciate you leaving us a review on one of our Samsung microwaves.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Samsung slim microwave stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on November 2023 and it stopped working after a year January 2024. C-F2 error code!.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how dealing with a microwave displaying an error code feels, AndreaB. Let us help.
C-F2 means Communication error.
Below is a link to troubleshoot a microwave that shows an error code.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Here is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148243397) to help our team pull up your information when you message us.
Thank you.
-Angelica
Purchased 7/2022 stopped heating food 5/2024
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked fine for 2 years. Stopped heating food after 2 years.Got an estimate to repair for $325. I have to decide if I replace this or go for a different. What would you do?
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working microwave. Let's go ahead and get this back on track.
Below is a link to help you diagnose if your microwave stopped heating.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147104574) to help our team pull up your information.
Have a great day.
^Camille
